PDA

View Full Version : This can't be normal behavior....



joe33067
06-01-2016, 12:28 PM
I've been running Mezzmo for about two days now, and at least three times I've needed to kill the mezzmo process and relaunch it. It's not throwing any errors - it's just not responding. The system tray icon is still there, but I can't open Mezzmo from it, and my media player devices aren't able to see any media.

Ideas?

Paul
06-01-2016, 12:47 PM
We do have a patch that fixes a few issues that may be related to your problem. So email us at support [at] conceiva [dot] com and we'll provide it to you.

We are preparing a new Mezzmo (Windows) version at the moment that will include these fixes and several other improvements that are currently in testing. Should be ready in the next few days.

joe33067
06-01-2016, 06:40 PM
Thanks Paul. Just sent to the email request.

joe33067
06-02-2016, 03:03 AM
Paul - did the patch get sent out yet?

Also, more information - it seems after a few hours of non use, is when the mezzmo service will stop responding. If I do a restart on the service, it all comes back to life.

Paul
06-02-2016, 09:09 AM
did the patch get sent out yet?

Not yet. Still trying to fix the issue. Hopefully later today.

joe33067
06-04-2016, 07:02 PM
Installed the patch last night. So far all looks really good. Haven't needed to restart the service. No more hanging. Gonna keep testing it for another week to make sure it stays solid. Good job guys!

Paul
06-05-2016, 10:24 AM
Thanks for the quick confirmation. Glad you are up and running now :).

joe33067
10-24-2016, 07:28 AM
I think I spoke to soon. Over the past several weeks I've still had the same issue - the service looks like it's running (in service manager it shows started). But Kodi (with Mezzmo addon) cannot connect to it. If I stop and start the service, everything returns to normal. Not sure what is happening. Any ideas?

Peter
10-24-2016, 09:00 AM
Hi Joe,
can you please enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting your Mezzmo media server try to reproduce the problem then send us the logs.

joe33067
10-24-2016, 05:34 PM
Log files have been emailed.

Peter
10-25-2016, 01:32 PM
The log files show that the Sony Bluray player is sending a lot of requests to the Mezzmo server for the same file, the description document, and this could be causing a denial of service situation. Please try turning off the Bluray player or go to 'Media Devices' and double-click it in the list then on the General tab uncheck the box 'Allow this device to connect'.

joe33067
10-25-2016, 09:55 PM
I've disabled access to all but the few devices I recognize. Let's see what happens.

xuanle
11-03-2016, 08:56 PM
wel, I'm having a similar situation. Hope someon help me :(

Peter
11-04-2016, 08:15 AM
Hi xuanle,
can you please enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting your Mezzmo media server try to reproduce the problem then send us the logs to support [at] conceiva [dot] com.