Mezzmo 5.03 hanging

[Philk]

I've recently upgraded to Mezzmo 5.03 on my Windows Home Server (running WHS v1 - ie Server 2003). It upgraded fine (from v4) and upgraded my library with no problems. The problem I have is that as soon as I try and inspect the content of a video folder within the Mezzmo program itself, Mezzmo freezes (NB it does not crash) and completely locks up the Home Server. After 30 minutes or so it is possible to start Task Manager to stop the application (at that point you can see that the home server CPU is running at 100%. Very occasionally, it allows me to view one folder and then it will freeze whilst attempting to look at a second folder.

Has anyone had any issue similar to this? I must stress that this problem has only occurred since the upgrade.

[Paul]

This has not been reported as yet. We'd like to see a set of logs when this occurs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging). Exit Mezzmo (Windows) app and restart it. Reproduce the hanging problem. Then stop Mezzmo (Windows) app and stop your Mezzmo server (if running). Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[Philk]

Thank you for the prompt response. I decided to reset the database and build it from scratch (I did not have many files). Everything is now working fine.

[Paul]

OK - glad all is working now :).