Philips TV no longer being streamed to?

[Phenomenon101]

Biggest reason I got Mezzmo is one of my TVs is Philips. Unfortunately, Philips has just about the worst DNLA integration, but Mezzmo makes it work (good work Mezzmo!). Found out today after doing a system restore that it's not streaming to it anymore. I just see a 716 Error message at the bottom left side of the program. I tested to see if it could stream to my phone and it did, but any idea what the 716 error means? I searched and couldn't find anything on it.

[Peter]

Hi,
the 716 error is 'resource not found' so this indicates that the TV is trying to contact the Mezzmo server for the file and is either timing out or is getting a 404 file not found. In the logs you sent us it does not show a request for the file so possibly your Firewall is blocking the request or something else on the network is blocking the request, please try temporarily disabling your firewall to see if the file plays and if it still gives the 716 try powering your router off then on again.

[Phenomenon101]

Hi,
the 716 error is 'resource not found' so this indicates that the TV is trying to contact the Mezzmo server for the file and is either timing out or is getting a 404 file not found. In the logs you sent us it does not show a request for the file so possibly your Firewall is blocking the request or something else on the network is blocking the request, please try temporarily disabling your firewall to see if the file plays and if it still gives the 716 try powering your router off then on again.

That's odd. I did both suggestions and still nothing. I did recently recover my computer. Could that have changed a setting? Mezzmo was not part of the recovery so it was installed all over again. Any other method to try?

[Peter]

The recovery of the computer could have changed something, try going to 'Media Server Settings' in Mezzmo and change the port for the Mezzmo server from 53168 to 53169 to see if this helps.

[Phenomenon101]

The recovery of the computer could have changed something, try going to 'Media Server Settings' in Mezzmo and change the port for the Mezzmo server from 53168 to 53169 to see if this helps.

Nope didn't work either. When changing the port I allowed access, but still nothing. I tried without firewalls (both off on the router and windows). The message it gives is instant, but you're saying Mezzmo pings my TV, but the TV somehow never reaches back to Mezzmo?

[Peter]

I had another look at your logs and there is a media server running on your router that is sending a lot of UPnP traffic across the network and this may be flooding the device, can you please try disabling this server on the router to see if this helps?

In the logs there are no requests from devices on the network for the Mezzmo description document so this indicates that the server port is not accessible by the devices.

[Phenomenon101]

I had another look at your logs and there is a media server running on your router that is sending a lot of UPnP traffic across the network and this may be flooding the device, can you please try disabling this server on the router to see if this helps?

In the logs there are no requests from devices on the network for the Mezzmo description document so this indicates that the server port is not accessible by the devices.

I turned off other wifi devices and no result.

I tried to see if Mezzmo will stream to my phone and it did that, so I don't think it could be interfering traffic. I also tested streaming to a Chromecast device and it worked fine there. If it's device specific to a Philips TV using DLNA (and I'm sure you guys know what a nightmare it was to make it work for that TV since their forums mention how questionable their DLNA is) could you think of what either is missing on the TV's side or my PC's side? I uninstalled Mezzmo too and cleared everything to see if reinstalling it worked, but nothing came of it. Any other ideas?

[Phenomenon101]

So this is odd.

I enabled Windows Media Streaming just to see if it would work on the TV. Now it won't stream (WM never could stream to this TV before), BUT it does switch to that DLNA mode and it at least ATTEMPTS to play the file before throwing out an error. Has any recent update to Mezzmo taken place by chance that could have messed with these settings it used to have for Philips TVs?

[Peter]

There have been no recent changes that would affect the Philips TV. We have several Philips device profiles so possibly you were using a different profile previously than the Philips BDP profile that you are currently using, please try going to 'Media Devices' then double-click the device and change the profile to Philips TV (2009 Models) to see if this works. If it does not please try each of the other Philips TV profiles to see if one of these works.

The logs showed the file was being streamed as an mkv file so possibly this is not supported and is causing the 716 error.

[Phenomenon101]

There have been no recent changes that would affect the Philips TV. We have several Philips device profiles so possibly you were using a different profile previously than the Philips BDP profile that you are currently using, please try going to 'Media Devices' then double-click the device and change the profile to Philips TV (2009 Models) to see if this works. If it does not please try each of the other Philips TV profiles to see if one of these works.

The logs showed the file was being streamed as an mkv file so possibly this is not supported and is causing the 716 error.

That can't be right. 1 its supposed to transcode so it shouldn't be trying to transcode in an unsupported format. 2 the TV should at least respond to trying to stream. By that, I mean go to the screen as if it's about to stream the file and then throw out an error. 3 I tried several file (many of which it transcoded/streamed before) and even files that used to play do not.

I'm going to try using a trial version on a different PC and see if that works

UPDATE: Even on a different computer I get the same error code.


Any chance you could provide old models of the program to try?

[Peter]

Have you tried changing the profile to 'Philips TV (2009 Models)'? This profile will transcode to mpeg so if the TV only supports streaming mpeg files then this should allow the files to play. The Philips BDP profile uses the mkv format as it's default transcoding format so this is probably why the 716 error is occurring because it does not understand the mkv mimetype.

[Phenomenon101]

Have you tried changing the profile to 'Philips TV (2009 Models)'? This profile will transcode to mpeg so if the TV only supports streaming mpeg files then this should allow the files to play. The Philips BDP profile uses the mkv format as it's default transcoding format so this is probably why the 716 error is occurring because it does not understand the mkv mimetype.

Yes, tried all the ones with Philips on it and none worked (same 716 message).

Any chance you have prior version of Mezzmo I could try to install? I want to see if an earlier version (maybe early 2016) could have something this one doesn't.

Also, prior to today, I never had to mess with the transcoding settings for it to work with my TV. It worked right after install when I remember using it.

UPDATE: Tried streaming music and that works from PC to TV. Sending a pic to it, it wasn't successful, but it at least switched over to that screen when attempting to send. So it has to be video/transcoding related. If it was a firewall issue then these two other media options wouldn't work.

UPDATE 2: For the hell of it I changed the format to PS3. This time the TV responded, but of course the format wasn't supported (NE 00203697 is the error it gives).

I know it sounds annoying, but the only reason I keep asking is because Philips DLNA is really weird. When I was pulling my hair out over it, I found that the reason it didn't work like all other devices because it almost "times out" instantly. Mezzmo had somehow countered this with it's streaming method, but something HAD to have changed recently that makes it act like this.

[Phenomenon101]

Found a winner!

Vizio Smart TV transcoding profile worked for Philips TV Model 40PFL4906/F7

This DEFINITELY means something was messed with on the Philips transcoding device profile. Keep in mind, this used to work without switching profiles at all.

[Phenomenon101]

Ah my apologies the Philips 2012 Version worked too! So odd that it changed like that.

[Peter]

Glad to hear it is working. Both the Vizio and the Philips 2012 profiles use only the MPEG_PS_NTSC DLNA profile id whereas other Philips profiles use both MPEG_PS_PAL and MPEG_PS_NTSC. Most likely what was happening was the Philips TV was finding MPEG_PS_PAL and not playing the video because it did not understand the id, when using Play to from Mezzmo the first URL is used so this would always be MPEG_PS_PAL.

[Phenomenon101]

Is there an option in Mezzmo to select which format to play in if it uses 2 like the other Philips profiles?

[Peter]

Currently Mezzmo only selects the first format so there is no option to select if more than one is listed. The Philips TV (2012 Models) profile only lists one so this should not have the issue with multiple formats.