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davestephans
09-30-2017, 11:31 PM
Hi,
Just moved from Mac to Windows and am on the trial version, will be purchasing it during next week as it does everything I want

I do have a couple of queries, hope someone can help

1)
As I have just moved from a Mac my external drive is not compatible with Windows, so I am copying some of the files over to the new PC (unfortunately I don't have the space to copy everything)
When I get a new external drive, how do I copy my files so that I keep the ratings/play counts for the movies, if I just move them in explorer will Mezzmo think they are new files and re add them or recognise they have moved location? (saw a help document on moving database but don't think this is the same)

2)
I have lots of daily TV shows on my Mac, so was trying to just use shared folders to access this data (until I get the new drive above)
I have shared the folder on the Mac and added the folder in Mezzmo, all the files appear and look perfect (all avi files) in the desktop app.
However when I try to play them on my Samsung BD-E6100 I get a message that the file format is not supported on my TV
The files are fine, if I copy them locally they work fine, if I transcode them they work fine
Am I expected to much here, with data moving between 2 computers and then to the TV?
This is only a minor inconvenience as I can easily force transcode everything new, but wondering if the above should work

Peter
10-02-2017, 11:48 AM
Hi,
for issue 1) please http://www.mezzmo.com/wiki/doku.php?id=maintenance_tools&s[]=maintenance&s[]=tools for the maintenance tools to change the path in the database.

For issue 2) please see http://www.mezzmo.com/wiki/doku.php?id=access_permissions as it will likely be an issue with permissions when reading the files from the mac.