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View Full Version : 5.2.0.0 upgarde lost all settings



akimba
04-16-2018, 07:18 PM
Hi I upgraded to 5.2.0.0 but now it has lost all the settings, I backed it up but when I restore that it makes no difference.

All the Media info and SMART playlists are missing aswell as White/Black listed devices

akimba
04-16-2018, 10:26 PM
Everytime I restore the back up files and restart Mezzmo it says do you want to back up before upgrading, and then once upgraded all the data is missing?

Peter
04-17-2018, 08:12 AM
Hi,
it sounds like there may be a problem with the backed up database or with the upgrade. If you can send us your Mezzmo.db file from the backup we can investigate the issue, add Mezzmo.db to a zip and send it to support [at] conceiva [dot] com.

akimba
04-17-2018, 08:49 PM
Yeah the last good back up I have is from 2016 as the upgraded backup folder from last week seems to be very small in size :-( the 2016 zip file is 20mb and cant be sent via email.

Peter
04-18-2018, 08:29 AM
Can you upload the zip containing the Mezzmo.db to a share site such as WeTransfer or SendFile and send us a download link?

akimba
04-18-2018, 05:12 PM
I have sent via wetransfer. if worst comes to worst then I will re-create it all.

Peter
04-19-2018, 09:48 AM
It appears that the worker databases are corrupt, can you please try making a copy of the backup then delete all the .db files except for Mezzmo.db then restore the backup and it should work.