Samsung UN40C5000QF Problem

[Drago]

I have a Samsung UN40C5000QF TV.. I installed the sample Mezzmo software because the Samsung software has a common problem of crashing on my computer because I have too many video folders.. Mezzmo was recommended in the Samsung support forum and was said to work perfectly with Samsung TVs.. I installed the software, and after adding all my folders to Mezzmo the video files appear on my TV but do not play.. I get a "Not supported file format" error with all the files I attempt to play.. All of my videos played with the Samsung software.. Is there something I missed during the software setup or doesn't Mezzmo work with my model Samsung TV?

[Paul]

Are you using the "Samsung C" device profile (you can check using the Media Devices dialog)? We do have updates for the Samsung TVs, so can you please send a message to support (at) conceiva (dot) com and we'll send that out to you.

[Drago]

Thank you for the quick reply.. Yes, it is set to "Samsung C" device profile.. I will send support a message.. Is there any other info I need to include in the message?

[Paul]

No, just the TV's model number.

[Drago]

OK.. Thank you..

[Drago]

I quickly received the update.. It seems to have fixed my problem.. All of the videos I tested seem to play.. Thank you Dennis for your help..

[Paul]

No problem - glad to help!