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View Full Version : Encoding Issues - Some H.264/H.265 Videos won't start on Samsung JU6850 TV



Michael1973
10-21-2018, 08:38 PM
Hi Mezzmo support,

There seems to be an issue with playing certain video files (I am using the newest Mezzmo Version 5.2.0.0). When I try to start them on my Samsung TV, I receive a "Video file not supported" message. Also those files are displayed as ".mpg" files but they are ".mkv" container files.

Here are 2 examples:

Example1



ffmpeg version N-78742-gf477849 Copyright (c) 2000-2017 the FFmpeg developers
built with gcc 4.9.2 (GCC)
configuration: --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread -lstdc++' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --pkg-config-flags=--static --disable-w32threads --enable-libvpx --enable-libvorbis --enable-libtheora --enable-libx265 --enable-cuda --enable-cuvid --enable-dxva2 --enable-libmfx --enable-nvenc --enable-gnutls --extra-libs='-lz -lnettle -lhogweed -lgmp -lidn -lws2_32 -lcrypt32'
libavutil 55. 74.100 / 55. 74.100
libavcodec 57.103.100 / 57.103.100
libavformat 57. 76.100 / 57. 76.100
libavdevice 57. 7.100 / 57. 7.100
libavfilter 6.100.100 / 6.100.100
libswscale 4. 7.102 / 4. 7.102
libswresample 2. 8.100 / 2. 8.100
Guessed Channel Layout for Input Stream #0.1 : 5.1
Input #0, matroska,webm, from 'K:\Filme9\No Way.mkv':
Metadata:
encoder : libebml v1.3.1 + libmatroska v1.4.2
creation_time : 2018-09-20T12:17:00.000000Z
Duration: 02:14:08.69, start: 0.000000, bitrate: 7383 kb/s
Chapter #0:0: start 0.000000, end 399.107000
Metadata:
title : 00:00:00.000
Chapter #0:1: start 399.107000, end 974.891000
Metadata:
title : 00:06:39.107
Chapter #0:2: start 974.891000, end 1590.297000
Metadata:
title : 00:16:14.891
Chapter #0:3: start 1590.297000, end 2066.856000
Metadata:
title : 00:26:30.297
Chapter #0:4: start 2066.856000, end 2634.298000
Metadata:
title : 00:34:26.856
Chapter #0:5: start 2634.298000, end 3089.336000
Metadata:
title : 00:43:54.298
Chapter #0:6: start 3089.336000, end 3558.430000
Metadata:
title : 00:51:29.336
Chapter #0:7: start 3558.430000, end 4107.312000
Metadata:
title : 00:59:18.430
Chapter #0:8: start 4107.312000, end 4579.366000
Metadata:
title : 01:08:27.312
Chapter #0:9: start 4579.366000, end 5056.468000
Metadata:
title : 01:16:19.366
Chapter #0:10: start 5056.468000, end 5571.524000
Metadata:
title : 01:24:16.468
Chapter #0:11: start 5571.524000, end 5947.567000
Metadata:
title : 01:32:51.524
Chapter #0:12: start 5947.567000, end 6311.972000
Metadata:
title : 01:39:07.567
Chapter #0:13: start 6311.972000, end 6774.935000
Metadata:
title : 01:45:11.972
Chapter #0:14: start 6774.935000, end 7324.776000
Metadata:
title : 01:52:54.935
Chapter #0:15: start 7324.776000, end 8048.685000
Metadata:
title : 02:02:04.776
Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1280x536 [SAR 1:1 DAR 160:67], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Metadata:
BPS : 5493263
BPS-eng : 5493263
DURATION : 02:14:03.048000000
DURATION-eng : 02:14:03.048000000
NUMBER_OF_FRAMES: 192840
NUMBER_OF_FRAMES-eng: 192840
NUMBER_OF_BYTES : 5522822626
NUMBER_OF_BYTES-eng: 5522822626
_STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
_STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(ger): Audio: ac3, 48000 Hz, 5.1, fltp (default) (forced)
Metadata:
BPS : 384000
BPS-eng : 384000
DURATION : 02:14:01.120000000
DURATION-eng : 02:14:01.120000000
NUMBER_OF_FRAMES: 251285
NUMBER_OF_FRAMES-eng: 251285
NUMBER_OF_BYTES : 385973760
NUMBER_OF_BYTES-eng: 385973760
_STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
_STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
Metadata:
BPS : 1508999
BPS-eng : 1508999
DURATION : 02:14:03.041000000
DURATION-eng : 02:14:03.041000000
NUMBER_OF_FRAMES: 754035
NUMBER_OF_FRAMES-eng: 754035
NUMBER_OF_BYTES : 1517118420
NUMBER_OF_BYTES-eng: 1517118420
_STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
_STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(ger): Subtitle: subrip (default) (forced)
Metadata:
title : forced
BPS : 0
BPS-eng : 0
DURATION : 02:08:42.097000000
DURATION-eng : 02:08:42.097000000
NUMBER_OF_FRAMES: 20
NUMBER_OF_FRAMES-eng: 20
NUMBER_OF_BYTES : 895
NUMBER_OF_BYTES-eng: 895
_STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
_STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(ger): Subtitle: subrip
Metadata:
BPS : 53
BPS-eng : 53
DURATION : 02:08:42.097000000
DURATION-eng : 02:08:42.097000000
NUMBER_OF_FRAMES: 1482
NUMBER_OF_FRAMES-eng: 1482
NUMBER_OF_BYTES : 51170
NUMBER_OF_BYTES-eng: 51170
_STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
_STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
_STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 160:67 PAR=1:1
---> Duration: 02:14:08




---------------------------------------------------------------------------------------------

Example2




ffmpeg version N-78742-gf477849 Copyright (c) 2000-2017 the FFmpeg developers
built with gcc 4.9.2 (GCC)
configuration: --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread -lstdc++' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --pkg-config-flags=--static --disable-w32threads --enable-libvpx --enable-libvorbis --enable-libtheora --enable-libx265 --enable-cuda --enable-cuvid --enable-dxva2 --enable-libmfx --enable-nvenc --enable-gnutls --extra-libs='-lz -lnettle -lhogweed -lgmp -lidn -lws2_32 -lcrypt32'
libavutil 55. 74.100 / 55. 74.100
libavcodec 57.103.100 / 57.103.100
libavformat 57. 76.100 / 57. 76.100
libavdevice 57. 7.100 / 57. 7.100
libavfilter 6.100.100 / 6.100.100
libswscale 4. 7.102 / 4. 7.102
libswresample 2. 8.100 / 2. 8.100
[matroska,webm @ 0000000000646fe0] Could not find codec parameters for stream 3 (Subtitle: hdmv_pgs_subtitle): unspecified size
Consider increasing the value for the 'analyzeduration' and 'probesize' options
[matroska,webm @ 0000000000646fe0] Could not find codec parameters for stream 4 (Subtitle: hdmv_pgs_subtitle): unspecified size
Consider increasing the value for the 'analyzeduration' and 'probesize' options
Input #0, matroska,webm, from 'K:\Filme9\Siebn.mkv':
Metadata:
title : funtv
CREATION_TIME : 2018-08-27T20:24:09Z
ENCODER : Lavf57.7.2
Duration: 02:06:49.67, start: 0.000000, bitrate: 5630 kb/s
Chapter #0:0: start 0.000000, end 251.251000
Metadata:
title : Chapter 1
Chapter #0:1: start 251.251000, end 379.254000
Metadata:
title : Chapter 2
Chapter #0:2: start 379.254000, end 453.745000
Metadata:
title : Chapter 3
Chapter #0:3: start 453.745000, end 887.512000
Metadata:
title : Chapter 4
Chapter #0:4: start 887.512000, end 1027.443000
Metadata:
title : Chapter 5
Chapter #0:5: start 1027.443000, end 1091.465000
Metadata:
title : Chapter 6
Chapter #0:6: start 1091.465000, end 1302.176000
Metadata:
title : Chapter 7
Chapter #0:7: start 1302.176000, end 1466.757000
Metadata:
title : Chapter 8
Chapter #0:8: start 1466.757000, end 1768.517000
Metadata:
title : Chapter 9
Chapter #0:9: start 1768.517000, end 1827.034000
Metadata:
title : Chapter 10
Chapter #0:10: start 1827.034000, end 1993.158000
Metadata:
title : Chapter 11
Chapter #0:11: start 1993.158000, end 2248.455000
Metadata:
title : Chapter 12
Chapter #0:12: start 2248.455000, end 2543.541000
Metadata:
title : Chapter 13
Chapter #0:13: start 2543.541000, end 2612.860000
Metadata:
title : Chapter 14
Chapter #0:14: start 2612.860000, end 2863.235000
Metadata:
title : Chapter 15
Chapter #0:15: start 2863.235000, end 3018.390000
Metadata:
title : Chapter 16
Chapter #0:16: start 3018.390000, end 3264.803000
Metadata:
title : Chapter 17
Chapter #0:17: start 3264.803000, end 3448.195000
Metadata:
title : Chapter 18
Chapter #0:18: start 3448.195000, end 3705.160000
Metadata:
title : Chapter 19
Chapter #0:19: start 3705.160000, end 3859.606000
Metadata:
title : Chapter 20
Chapter #0:20: start 3859.606000, end 4046.584000
Metadata:
title : Chapter 21
Chapter #0:21: start 4046.584000, end 4485.022000
Metadata:
title : Chapter 22
Chapter #0:22: start 4485.022000, end 4834.038000
Metadata:
title : Chapter 23
Chapter #0:23: start 4834.038000, end 5047.251000
Metadata:
title : Chapter 24
Chapter #0:24: start 5047.251000, end 5104.141000
Metadata:
title : Chapter 25
Chapter #0:25: start 5104.141000, end 5295.499000
Metadata:
title : Chapter 26
Chapter #0:26: start 5295.499000, end 5585.163000
Metadata:
title : Chapter 27
Chapter #0:27: start 5585.163000, end 5638.800000
Metadata:
title : Chapter 28
Chapter #0:28: start 5638.800000, end 5806.968000
Metadata:
title : Chapter 29
Chapter #0:29: start 5806.968000, end 5944.480000
Metadata:
title : Chapter 30
Chapter #0:30: start 5944.480000, end 6053.798000
Metadata:
title : Chapter 31
Chapter #0:31: start 6053.798000, end 6245.030000
Metadata:
title : Chapter 32
Chapter #0:32: start 6245.030000, end 6653.856000
Metadata:
title : Chapter 33
Chapter #0:33: start 6653.856000, end 6786.196000
Metadata:
title : Chapter 34
Chapter #0:34: start 6786.196000, end 7016.635000
Metadata:
title : Chapter 35
Chapter #0:35: start 7016.635000, end 7320.313000
Metadata:
title : Chapter 36
Chapter #0:36: start 7320.313000, end 7608.643000
Metadata:
title : Chapter 37
Stream #0:0: Video: hevc (Main), yuv420p(tv, bt709), 1920x800 [SAR 1:1 DAR 12:5], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc (default)
Metadata:
title : FUNTV
Stream #0:1(ger): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
Metadata:
title : FUNDTV Dolby
Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
Metadata:
title : FUNDTV Dolby
Stream #0:3(ger): Subtitle: hdmv_pgs_subtitle
Metadata:
title : Full
Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
title : Full
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 120, 1
---> Frame rate: 23.98
---> Aspect ratio: 12:5 PAR=1:1
---> Duration: 02:06:49



What could be the problem here? Other mkv files are working properly. Also VLC player is playing the files without any trouble.

Many thanks,
Michael

Peter
10-22-2018, 09:55 AM
Hi Michael,
it is likely that Mezzmo is transcoding the files but either transcoding is failing or going too slowly. Can you please try going to the file in Mezzmo and right-click and select properties then on the Transcoding tab click on 'Use Original File...' to see if the file plays?

Michael1973
10-23-2018, 01:01 AM
Thanks Peter! Your advice was spot-on!