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traviscwv
12-09-2010, 03:36 AM
Hello,

I have Mezzmo running on a Windows Vista machine which is connected to the network via WiFi. My DLNA certified Samsung C5500 BLuRay is connected via Cat 5 cable directly to my modem.

The C5500 will recognize Mezzmo and things seem to work fine but eventually it will disconnect from the server and give an error stating Device Disconnected.

I can go back to the Mezzmo software and change the profile of of the Samsung from Samsung BDP to Samsung BDP 3D, then I reset the server, then switch it back to Samsung BDP and Mezzmo will reconnect to the device, but again, eventually it will disconnect.

There is no pattern to the time it takes before it disconnects. Sometimes it may be 30 minutes, other time 5 minutes.

Can someone please help me out. I love the Mezzmo Server and plan to buy the non trial version, but only if I can get it to work with my device. Otherwise it is useless to me.

Thanks,

Travis
Paul
12-09-2010, 09:59 AM
Hello,

This could be due to one of the two issues we're currently looking at - one of them is fixed actually. If you send a message to support (at) conceiva (dot) com we'll send you a patched server to try. If that doesn't help, it means you're hitting the second issue and we'll have that fixed soon as well.
traviscwv
12-10-2010, 07:18 AM
Hello,

This could be due to one of the two issues we're currently looking at - one of them is fixed actually. If you send a message to support (at) conceiva (dot) com we'll send you a patched server to try. If that doesn't help, it means you're hitting the second issue and we'll have that fixed soon as well.


Email has been sent.

I was wondering though, why don't you post the solutions to peoples problems on the forum as opposed to doing it privately through email? This is not a criticism, but rather an inquiry. I would think that by posting solutions, it would make them available to others having the same issues and lighten your workload. I know I personally spent hours searching the forum and while I found other posts with problems like mine, I never found any solutions because they were all discussed privately via email.

Thanks,

Travis
Paul
12-10-2010, 10:07 AM
The reason why solutions are not posted on the forum is because they are relevant only for the currently released version, so if somebody comes here in a few months time and downloads something that was posted, it most probably won't work with whatever the current version will be installed at that time (or make things worse). Once a version is released all patches and device profiles updates are rolled into it (provided they work of course) and become obsolete. So, if this was done publically, somebody would have to go through all the old threads and delete download links, which is just not a feasible job.
jeding
12-17-2010, 06:24 AM
Dennis,

I've thinking I think I have the same issue witheet my Samsung ps50c6500.

Is the update expected any time soon?

Regards

Jacques
Paul
12-17-2010, 09:52 AM
Hopefully early next week.
Ronald Gliot
01-06-2011, 08:46 AM
This seems to be the exact thing I am experiencing as well! I am happy to see it is an acknowleged issue and hopefully will be fixed soon......I see Dennis' post date is 12/16, and it was hoped to be fixed in a week, so I am optomistic it will be soon!
Paul
01-06-2011, 09:48 AM
There was no development during the holidays, but we're back in and working on this issue right now. If you've sent a message to support, then you'll get a patch once it's ready ;)
demonad
01-22-2011, 01:17 PM
Running WHS and getting the same issue. How is the fix going?

Andrew
Paul
01-24-2011, 10:32 AM
Are you using the latest v2.1.13? If you are, then this should be fixed. If it still happens, it could be something else, in this case, can you please send in the logs (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) to support (at) conceiva (dot) com showing when the device disconnects?
jeding
01-30-2011, 09:01 AM
Dennis,

I've got the error once again. It is not possible to watch a complete movie.
Streaming stops after more or less one hour.

Mezzmo itself keeps running, and the TV does not loose its connection.

I will move my mezzmo installation away from my system drive, so I have more room for the log files

Jacques
DaveH
01-30-2011, 10:09 AM
Hi,
I also have a Samsung C5500 BluRay player (not a 3D model) and experienced the same problem with disconnection from the server as explained below by another user.

The C5500 will recognize Mezzmo and things seem to work fine but eventually it will disconnect from the server and give an error stating Device Disconnected.

I can go back to the Mezzmo software and change the profile of of the Samsung from Samsung BDP to Samsung BDP 3D, then I reset the server, then switch it back to Samsung BDP and Mezzmo will reconnect to the device, but again, eventually it will disconnect.

I found that changing the device profile from Samsung BDP to Samsung BDP 3D and leaving it there resolved the issue for me.

I first noticed this with version 2.1.12. Downloaded version 12.1.13 when it came out and changed the device profile back to Samsung BDP to see what would happen. The disconnect errors reappeared. I than set the device profile back to BDP 3D and all is OK again.

Dave
Adric
01-31-2011, 04:28 PM
Can you both send logging information to us. (instructions to turn on logging (http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging)) Please start logging and then play until Mezzmo disconnects then stop the media server and then send us the logs. support (at) conceiva . com
jeding
02-01-2011, 06:05 AM
Ardic,

I have send you my log yesterday, although yesterday evening i did whatch two complete movies without any problems.

Jacques
Adric
02-01-2011, 12:48 PM
Thats good to hear.
Ronald Gliot
02-04-2011, 04:25 AM
.13 definitely appears to have fixed the crashing issue with music...I have run for as much as 12 hrs. with no crash. I still need to test video. The only issue I have now is that it appears my Samsung Bluray will only handle up to 1k files at a time, and being I have some genres of music with 7k+ songs, I need to parse them up, I guess do a Smart playlist defining genre and starting letter of song.
Ronald Gliot
02-11-2011, 02:57 AM
Hats off on release .13! I cannot get the Samsung 6500 to experience a disconnect since.....I still have a song end early now and then, but not nearly as much as prior to .13.....only about 4 times in an 8 hour day. It doesn't kill it either, just starts the next song. I still have to do extened testing with video; hopefully this weekend.
Hokiebus
01-13-2012, 12:41 PM
I believe I'm experiencing the disconnect as well. It happens infrequently but it does happen. I am using v2.5.0.0 with Samsung UN46D6900
Paul
01-13-2012, 12:43 PM
I believe I'm experiencing the disconnect as well. It happens infrequently but it does happen. I am using v2.5.0.0 with Samsung UN46D6900
Can you please enable logging (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and try to replicate it? Once it happens, stop the server and send the logs to support.

Also, are you using dynamic or static IPs? Perhaps try changing to static if you have dynamic and see if that helps. Also, are you wired or wireless?