Wrong aspect ratio on Samsung E profile

[FranticOrange]

Hi all,

I have an mkv video (FFmpeg info below) that is getting stretched vertically on my Samsung E TV, i.e. there are no black bars at the top and bottom. I believe this has started happening recently as I don't recall having this issue earlier in the year but I can't be certain of that. Note that transcoding for all devices is turned off but this works fine on another TV (Samsung J profile) and the server and TVs are all on my local network.

Is there an updated profile I could use or is there a setting I'm missing somewhere that would stop this?

Thanks for your help.



ffmpeg version N-91441-g3a2d21bc5f Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 7.3.0 (GCC)
configuration: --disable-static --enable-shared --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth
libavutil 56. 18.102 / 56. 18.102
libavcodec 58. 21.104 / 58. 21.104
libavformat 58. 17.101 / 58. 17.101
libavdevice 58. 4.101 / 58. 4.101
libavfilter 7. 25.100 / 7. 25.100
libswscale 5. 2.100 / 5. 2.100
libswresample 3. 2.100 / 3. 2.100
libpostproc 55. 2.100 / 55. 2.100
Input #0, matroska,webm, from 'I:\Media\Movies\Kingsman\2 - Kingsman, The Golden Circle (2017).mkv':
Metadata:
title : EVO
encoder : libebml v1.3.0 + libmatroska v1.4.1
creation_time : 2017-11-25T19:36:06.000000Z
Duration: 02:21:12.51, start: 0.078000, bitrate: 3063 kb/s
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Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x528, SAR 1:1 DAR 80:33, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Metadata:
title : Surround
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 80:33 PAR=1:1
---> Duration: 02:21:12

[Peter]

Can you try different picture modes on the TV to see if one of them will display the picture correctly? Use the options button or tools button on the remote to find the picture settings.

[FranticOrange]

Thanks for the quick response Peter. It turns out that whilst the settings in the main setup of the TV were correct, one of the pesky children had changed the picture mode on the TV whilst viewing a video (in the Tools menu) which I hadn't checked.

Problem now resolved so this thread can be marked as solved.

Thanks again and Happy New Year to you all.