Samsung Series 5 F5500 mp4 - not supported

Hi - having some trouble with my new Sammy F5500, it can't seem to play some mp4s (h264 high...I think). Slightly noobish, so please bear with:

Get 'not supported' error, buuuut:

Thumbnails show, Mezzmo doesn't try to transcode, refuses to transcode manually. Please help!

Example ffmpeg info:

ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'D:\Users\Huwbutts\Downloads\community.505.hdtv-lol.mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isom
creation_time : 2014-01-24 00:06:59
Duration: 00:21:13.89, start: 0.000000, bitrate: 972 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 855 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
Metadata:
creation_time : 2014-01-23 23:43:57
handler_name : L-SMASH Video Media Handler
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 113 kb/s
Metadata:
creation_time : 2014-01-24 00:07:00
handler_name : GPAC ISO Audio Handler
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 31, 100
---> Frame rate: 23.98
---> Aspect ratio:

Thanks.
Huw

Btw, here's the info for one that does work:

ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'D:\Users\Huwbutts\Media\TV\Community\Season 5\community.s05e01.mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isom
creation_time : 2014-01-02 23:48:15
Duration: 00:21:13.68, start: 0.000000, bitrate: 723 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 616 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
Metadata:
creation_time : 2014-01-02 23:42:52
handler_name : L-SMASH Video Media Handler
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 102 kb/s
Metadata:
creation_time : 2014-01-02 23:48:15
handler_name : GPAC ISO Audio Handler
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 31, 100
---> Frame rate: 23.98
---> Aspect ratio:

Hi Huw,

It's strange that one of the MP4s plays and one does not. They are very similar (same) regarding their encoding attributes. One possible reason is that one MP4 may have been badly encoded so it cannot be decoded and played by your TV's firmware. Try pre-transcoding the MP4 and see if that is better. Right-click on the MP4 in Mezzmo and click 'Pre-transcode Files'. On the Pre-transcode Files dialog, select your device and click 'Choose Formats'. On the Pre-transcode Formats dialog, select the bolded format and select the 'Force full transcode of all channels' checkbox. Click OK. Now select the 'Pre-transcode files even if they match the devices supported formats' checkbox. Click OK to start transcoding. This will do a full transcode on the MP4 file so it may get around any of the encoding issues in the original file. Wait until transcoding has completed and then try streaming the video now. If transcoding failed, then click on the 'Failed' text in the Transcoding pane and email this FFmpeg information to us at support [at] conceiva [dot] com.

Thanks Paul, will try and post with results.

It worked, thanks. I still cannot for the life of me figure out what the difference between files is, but the duff files are being churned out by a certain guy, all the working ones are from someone else, so you could be right about 'bad' encoding. Thanks for the help.

Glad that worked, Huw. Thanks for posting back your results.