Paul,
Sent and tried your solution with no success. I haven't heard back from my last e-mail...any suggestions after following your directions on turning transcoding off?
Wilson
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Paul,
Sent and tried your solution with no success. I haven't heard back from my last e-mail...any suggestions after following your directions on turning transcoding off?
Wilson
Hi Wilson,
It appears we're having a few email issues at the moment. We're fixing the problems now. I'll report back after we have fixed them and then I'll get you to re-send your email to make sure we have it.
Email issues have been fixed, so please send your last email to us again to make sure we got it.
Hi Paul,
resent the response as requested. Basically I have tried with pre-transcoding on, pre-transcoding off, transcoding on and transcoding off. I have used the default/recommended format in the transcoding settings.
No luck yet.
Wilson
Thanks, Wilson. We'll respond via email shortly.