TVDB scrapper issue?

I've been trying to get TVDB metadata for the anime series Last Exile and have encountered something a little strange.

Although TVDB has complete series information for both seasons, Mezzmo is not populating metadata or art for all episodes in the series. I've just been working with season 1 with 26 episodes.

The filename formats that I've tried -

D:\Last Exile\nxnn title
D:\Last Exile\snnenn title

Mezzmo is populating some episodes, but not all of them. During on e test, it populated matadata and art for episodes 1-4, 7, 10, 16 and 21. All the rest had no metadata or art.

I ran Maintain Library and selected get missing data. When complete, the only episode having metadata or art was episode 10. Metadata and art for the previously populated episodes was gone.

I deleted (with Remove Mezzmo files selected) the folder and re-added it. When the process was complete, episodes 1-9, 11-13, 17, 20 and 25-26 had metadata and art.

I checked Get Online Video Metadata with Last Exile in the title. All the episodes were in the episode dropdown and each had the DVD cover as art.

I can send logs if you need or want them.

Jim

Hi Jim,

It's best if you zip up the logs and email them to us at support [at] conceiva [dot] com. We'll check them out to see if there are any reasons for the problem you are getting.

Quote:

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Originally Posted by Paul

Hi Jim,

It's best if you zip up the logs and email them to us at support [at] conceiva [dot] com. We'll check them out to see if there are any reasons for the problem you are getting.

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Paul,

Any update or information from the logs we sent on this issue?

Thanks.

Jim

We've reproduced the problem and are fixing it now. We'll report back when we're done.

Quote:

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Originally Posted by Paul

We've reproduced the problem and are fixing it now. We'll report back when we're done.

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Thanks Paul. I can see why forum members compare your support to that of Amazon. First rate.

Jim

Hi Jim,

Just an update: We have fixed the issue. We'll include this fix in the upcoming Mezzmo v3.3 release that we are preparing now. We are planning to release it next week.