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wrong aspect ratio
playing movies from mezzmo on a panasonic TXP50G20 the picture is filling the whole screen which gives a 'stretched' effect, i would prefer to have the black bars at the top and bottom but how can i fix this?
ive tried changing the aspect ratio from the tv but it wont change.
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We have an updated device profile to fix that - please send a message to support (at) conceiva (dot) com and we'll send it out to you.
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Hi guys, I have the same issue with my 42" g20, if the profile works can you please send it to me? david.edwards22 at gmail dot com
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Can you please send in a message, so that we could further track it if it doesn't work and help you resolve the issue. Thanks :)
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Hi,
I have just installed the trial version of you product for use with Panasonic Viera (TXP42GE) and the majority of video files played through Mezzmo has different aspect ratio than the original file (Mezzmo in preview panel shows correct ratio). Just wonder if you have managed to fix this issue?
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We are working on this issue. We are currently backed up and will try to fix this issue by the end of this week.
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Just noticed that aspect gets wrong usually with *.mkv files.
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Please try the available patch and see if it'll help (if you haven't already). Send a message to support (at) conceiva (dot) com to get it.
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Hi,
Just tried the patch. It does not work unfortunately.
Mezzmo scales the video to fill the tv screen - the issue is mainly with
mkv and wmv files.
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We'll need the logs using the patch to see what's happening. Delete your transcoded files, clear out the logs, try playing one that shows up incorrectly and send in the logs to support again. Thanks!