OK - thanks for confirmation. We'll email you an updated device profile that will auto-transcode to 29.97 fps so you do not have to manually pre-transcode.
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OK - thanks for confirmation. We'll email you an updated device profile that will auto-transcode to 29.97 fps so you do not have to manually pre-transcode.
You can force your files to be transcoded on the fly by going to ‘Media Devices’ and double-click your device in the list then on the Advanced tab change the setting for ‘Deliver media files supported by the device’ to ‘Never Deliver’ and this will cause your files to always be transcoded to correct the fps problem.
Okay great,
I will wait for the file then for the profile as I have not received it yet, perhaps a re send?
Sorry for the confusion - Peter's follow-up email is actually best solution. Please edit your device's settings in Mezzmo and that should work fine (rather than send you a new device profile).