FAQ: Cannot see Mezzmo on your DLNA device?
Here are the most common reasons that can prevent your DLNA/UPnP device from listing Mezzmo or listing files delivered from Mezzmo:
Mezzmo settings:
- Make sure your Mezzmo media server is running. Click the Start Media Server toolbar button in Mezzmo.
- Make sure you are allowing new devices to access your Mezzmo server. Go to the Media Devices dialog in Mezzmo and make sure the Allow all new devices to connect to Mezzmo checkbox is checked.
- Make sure your DLNA/UPnP device is using the correct device profile. Go to the Media Devices dialog to check/change this. If you are unsure, contact us via http://www.conceiva.com/support.
- Go to the Media Server Settings dialog and click the Configure Windows Firewall button if it is enabled.
Your DLNA/UPnP device's settings:
- Make sure your device is turned on.
- Make sure your device is connected to your home network via Ethernet cable or wireless. Check you can access the internet or other servers / computers on your home network from your device to confirm it is connected to your home network. If that does not work, go to the Network settings for your device to setup network connection settings.
- For Sony devices, use your remote control to go to Settings -> Network -> Server Display Settings. Press Options to delete all servers and then press Options again to update the server list.
Your computer's settings:
- Make sure your computer is connected to your home network via Ethernet cable or wireless. Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. If that does not work, check your network settings in Windows Control Panel.
- If you are using a firewall on your computer, make sure "MezzmoMediaServer.exe" and the port listed in the Media Server Settings dialog in Mezzmo is not blocked. Also, UPnP ports 1900 and 2869 should not be blocked.
- If you have installed other DLNA media servers (Tversity, etc.) then uninstall them. You may need to uninstall and re-install Mezzmo after this to make sure there's no conflicts.
- If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. You need to set the "Disable UPnP" option to "Yes" in Hamachi's settings, or uninstall Hamachi.
- If your network type in Windows is set to Public then the firewall may block Mezzmo. Try changing the type to Private or Home or Work.
Your router's settings:
- Make sure IGMP snooping or IGMP Proxy is turned off.
- Make sure built-in UPnP is turned off.
- Make sure Use Jumbo Frames is turned off.
- Make sure Enable IPv4 Multicast Streams is turned on.
Important: After making any changes to your router's settings, turn off your router for 1 minute and turn it on again.
Your home network settings:
- Make sure your DLNA/UPnP device and the computer running Mezzmo server are on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).
Your NAS settings:
If none of the above help, please contact our Customer Support team via our Support page at http://www.conceiva.com/support and we will help you to get up and running quickly.
