Unusual Mezzmo App Issue

I've discovered an unusual Mezzmo Roku and Mezzmo for AndroidTV app issue. It doesn't appear if I use the standard Roku DLNA app. The Mezzmo Pro app on my PC, which runs the whole thing, also has these files appearing to either be folders or playlists and will not play through the app. Clicking the Properties pencil in the interface on the PC does not bring up any properties like it does with regular video files and it doesn't search for metadata on it.

It's intermittent as to which video it picks to do this to, and it goes away on the file when it picks one if I rename it or relocate it, but the app itself thinks that the file is a folder instead of an actual video file. Interestingly enough, this mostly occurs in folders like TV series folders. For instance, I just created a folder with Buck Rogers in the 25th Century. It randomly picked episode 19 and episode 22 to do this to.

What information do you need in order to troubleshoot/fix this bug?

Thank you.

It may be that the file is corrupt or not recognized as a media file. Can you please right-click on the file in Mezzmo and select 'Get FFmpeg Information...' to see what it shows?

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Originally Posted by Peter

It may be that the file is corrupt or not recognized as a media file. Can you please right-click on the file in Mezzmo and select 'Get FFmpeg Information...' to see what it shows?

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I know it's not corrupt because the Roku player plays it just fine. Like I said, if I change the file name, it goes to being seen as a media file, and I'm not talking about the file extension. It can be as simple as adding a random letter or a space to the file name. It's not just these two files. It happens randomly, and appears to happen if I copy a folder containing multiple media files, like a whole season of a TV series. Sometimes it happens and sometimes it doesn't.

Get FFMPeg Information is greyed out.... Unless I change the file name and Mezzmo sees it as a media file again.

Get FFmpeg Information will be greyed out if mezzmo does not see the file as a media file. Possibly when browsing the folder the first time information could not be retrieved for the file, if it is added as a folder to Mezzmo then the next time you browse the folder Mezzmo should detect that the file information was not retrieved and try again

Peter,

I've seen the same behavior when copying a number of files to Mezzmo and something triggers Mezzmo to try and identify the file while it is still copying. It seems to happen just with MKV files which can't fully be scanned by ffmpeg until the entire file has been copied. I don't see this issue with M2TS or MPEG files which can be scanned for media file properties while copying in progress. When it happens I end up with a file called abc.mkv in Mezzmo in a folder view. The option to fix it is to run maintenance in Mezzmo against the folder then grab the metadata for the file. It looks like Mezzmo may be trying to add the file even when ffmpeg can't get the properties from the file while it is still being copied and the video container format won't make all of the attributes available until the copy completes.

I hadn't seen the problem previously because I was using M2TS containers only and so Mezzmo may scan them in mid-copy to get the attributes and add them to the database. The the update timer feature you added in 6.0.4 would correct the file length and such when it rescanned the files after the copy completed. I've only recently started using MKV containers and have started seeing the issue.

I actually had it happen today with an m2ts file. It seems to be something in the Mezzmo GUI. Something else I am noticing, which I think is related, is that if I am manually opening the properties tab to update metadata, after so many opens it will no longer allow me to click on the properties tab and open the properties window. I must shut the app down and restart it. It generally takes at least 20 or so times for it to occur.

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Originally Posted by Peter

Get FFmpeg Information will be greyed out if mezzmo does not see the file as a media file. Possibly when browsing the folder the first time information could not be retrieved for the file, if it is added as a folder to Mezzmo then the next time you browse the folder Mezzmo should detect that the file information was not retrieved and try again

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Unfortunately, it does not do that. It treats it as the mistaken file type "forever" after that unless I rename it. If I rename it to something else then name it back to the original name, it "breaks" again.

Is there a commandline for FFMPEG that I can run to get the information that will treat it as Mezzmo sees it? I just attached a picture that shows what I see in the Mezzmo interface. The first two files are actually MP4 files that play fine in the regular Roku app, but not in the Mezzmo app.

Attachment 1243

Can you try right-clicking on the files and select to Maintain the files to see if this makes them playable?

Peter,

I E-mailed support with some information which could be helpful. A maintain on the individual file isn't possible when it is in this condition. I can only do a maintain against the folder / playlist.


Jeff

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Originally Posted by Peter

Can you try right-clicking on the files and select to Maintain the files to see if this makes them playable?

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Did not work for me.

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Originally Posted by ftanner

Did not work for me.

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I am quoting myself because I am replying to my post.

I re-ran maintenance on them again and it appears to have fixed it.

I've edited the Mezzmo Kodi addon to detect this condition and display a popup alerting to a video file which is missing some of the video attributes. This will help in case users don't see them in the Mezzmo GUI.