Photos: Empty Folders, delays and unwanted transcoding

Hi Folks,
First thanks for being there. Your support is always prompt, pretty much spot on and is truly appreciated. I have the following three issues.

1. All of my photos are in the "My Pictures" folder on a USB portable drive attached to my router. "My Pictures" has a separate subfolder for each date a picture was taken. Total image files are about 5,500. When I view my media through the LG BluRay player (connected to the network via wifi), the "Folders" selection in the Photos menu displays the "My Pictures" folder, but the "My Pictures" folder shows as empty. The image files are present since I can view them though the other (all images, last played, recently added, etc) menu options. Browsing through the existing folder structure, however, is easiest for me, and I would like to use it. In the Mezzmo application, each "My Pictures" subfolder and the contained image files show up in the right hand pane when clicked in the tree pane on the left. How do I populate the "My Pictures" folder when viewing through the media server?

2. Perhaps related to this is the significant delay I experience when I click on the "Folders" branch or "My Pictures" folder of the "Photos" tree in the left hand pane. I get the small rotating circular mouse cursor which takes 15 minutes or longer to resolve back to the normal cursor. Right or left click makes no difference. Once the delay is over, I can right or left click any individual subfolder and the files therein. But, if I try to select "Folders" or "My Pictures" in the tree the delay starts again. Can you help eliminate this?

3. When I view some photos with the working media server menu options, there is a delay in presenting the image and then all I get is a question mark on the HD TV. I have found that transcoded files exist for these images. If I direct Mezzmo to use the original for these files (right click image file, properties, transcoding tab, use original), the photo displays perfectly. How do I get Mezzmo to stop voluntarily transcoding only my photo files? Just the photo files -- I have a number of home videos that I spent hours transcoding so they would play, and I do not want to lose those results.

Thanks for your always friendly and useful help.

Bob Neufeld

Hi Bob,

Some answers:

1. The reason your sub-folders and files are not displayed will be probably access permissions. Mezzmo server may not be able to access the folder, sub-folder and files. To fix this, see this FAQ: http://forum.conceiva.com/showthread...r-home-network.

2. Are you running the current version of Mezzmo (v3.4.2.0)? We did make several speed improvements for browsing folders & files. Please upgrade to the latest version and try again. If you are running the latest version and it is still slow, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and stop your Mezzmo server and exit Mezzmo application. Run Mezzmo again and browse to the folder that is slow. When it finally displays the sub-folders & files, then exit Mezzmo application again. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

3. What device are you streaming to (include model number)? What device profile is assigned to this device? Go to the Media Devices dialog to check this. Finally, email us the FFmpeg information for one of the photos that does not display. Right-click on the photo in Mezzmo and click 'Get FFmpeg Information'. Email this to us at support [at] conceiva [dot] com.

Thanks.

Suggestion #1 worked well. It is solved.

As for suggestion #2, the check for updates dialogue says the version is up to date even though "About Mezzmo" says I had version 3.4.1.0. I tried to update and got the following error message.

Attachment 597

Will work on #3.

I solved the barrier to suggestion #2 by uninstalling the old and reinstalling the new versions. Still somewhat slow, but much, much better and acceptable. I am happy with the performance now.

Regarding suggestion #3, I will email the information soon.
Bob

Thanks for the update, Bob. Glad you have sorted out #1 and #2.