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Has anyone else had similar problems with Sony players after the recent update? I have tried to email the log files to support but my email was returned with the message:
Sorry, we were unable to deliver your message to the following address.
<support@conceiva.com>:
Message expired for domain conceiva.com
Can anyone help?
Thanks
Don
Hi Don,
Please zip up your logs and then send them to support [at] conceiva [dot] com.
If the ZIP file is over 10MB in size your email may bounce, so upload them to a filesharing site like dropbox or rapidshare and send us the download link. Once we get your logs, we'll analyze them and get you back up and running.
I have re sent the files about 10 mins ago, (64k size) so they should not bounce. Please let me know if you get them.
Don
Hi Don,
Just received the logs - many thanks. We'll get back to you after we have analyzed them.
I am having the same issue. My current profile is Sony,BDP,HT,SMP and my current version is 2.6.7.0, my bluray player is Sony BDP-S590. When I play MP4 files I get the message. The file is corrupt or not supported. The files play fine on my PC. Please help.
Contact us at support [at] conceiva [dot] com and we'll provide a patch that should get you up and running. In your email, please include the FFmpeg information for the MP4 file that does not play. To do this, right-click on the file in Mezzmo and click 'Get FFmpeg Information'.