BD-D6500 - Slow to recognize Mezzmo, disconnects browsing folders and while playing

Hey Guys,

I am still getting around to watching contenty on alm my devices after the 301 upgrades. My newest issue is my Samsung BD-D6500. It has a few problems..
1. Mezzmo will not show up in the BD Player unless I start and stop the media server on the PC. It is wireless but only 15 feet away from the router with an XBOX 360 that picks up Mezzmo with no issues.
2. I disconnects as I dive into folders for content. But I read you guys are working on folder browsing speed related to Samsung devices having some timing issues.
3. I get disconnects watching almost all content from Mezzmo in the BD player. I see no pattern - different formats, trans-coded, not trans-coded.

Please help.

Hi Mark,

Thanks for reporting this. I think we have addressed all these issues in the upcoming Mezzmo release. It should be available in the next 1-2 days. If you still have problems after trying it, let us know and we'll look into it.

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Originally Posted by Paul

Hi Mark,

Thanks for reporting this. I think we have addressed all these issues in the upcoming Mezzmo release. It should be available in the next 1-2 days. If you still have problems after trying it, let us know and we'll look into it.

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Awesome. Sounds good.

Quote:

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Originally Posted by mark11

Awesome. Sounds good.

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3.0.2 updates - still not good on the BD-D6500.

1. Mezzmo will not be recognized by the player unless I restart the Mezzmo media server. Then it only recognizes with 5-10 minutes 50% of the time.

2. Once connected, I still get random disconnects going into the folders.

3. Once connected and playing content, I still get random disconnects.

I spent a considerable amount of time trying on this one. This one is wireless but only about 25t feet from router and almost line of sight. As a test, an XBox ands Sony SMP pick Mezzmo in the same location instantaneously. The Sony SMP reports signal strength +90% every time I check. I also have tried another few media center software packages (Windows, built in media server on my NAS, tvmobili and playon) and they all seem to show up on the BD-D6500 pretty fast.

What is the deal with the Mezzmo and the Samsung devices when hooked up wireless?

Hi Mark,

We'll test our Samsung BD model on a wireless network and see if we can replicate your experiences.

Hi Mark,

We just did a quick test here using our Samsung devices on a wireless network. Mezzmo server appeared on them instantly and we can browse playlist/folders without a problem. We played a few videos without a problem. We do know that Samsung devices are very time sensitive and anything that could possibly delay Mezzmo responding to a Samsung request may cause a disconnect.

A few things to look at:

1. Turn off logging if it is on. Logging does slow down Mezzmo server responding to devices. Restart your Mezzmo server and try again.

2. Start Windows Task Manager. Go to the Processes tab and show processes from all users. Check if Mezzmo.exe or MezzmoMediaServer.exe are busy.

3. If no better, then send through a set of logs to us and we'll see if we can see anything that may be causing the problem.

Quote:

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Originally Posted by Paul

Hi Mark,

We just did a quick test here using our Samsung devices on a wireless network. Mezzmo server appeared on them instantly and we can browse playlist/folders without a problem. We played a few videos without a problem. We do know that Samsung devices are very time sensitive and anything that could possibly delay Mezzmo responding to a Samsung request may cause a disconnect.

A few things to look at:

1. Turn off logging if it is on. Logging does slow down Mezzmo server responding to devices. Restart your Mezzmo server and try again.

2. Start Windows Task Manager. Go to the Processes tab and show processes from all users. Check if Mezzmo.exe or MezzmoMediaServer.exe are busy.

3. If no better, then send through a set of logs to us and we'll see if we can see anything that may be causing the problem.

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Loggin was off. Both Mezzmo tasks were running but no busy. Do I need to port forward behind my own network?

Hi Mark,

Please send through a set of logs and we'll see if we can see anything blocking/slowing down communication between your Samsung BDP and Mezzmo. Turn off your Samsung BDP, and then turn on logging in Mezzmo and start your Mezzmo server. Turn on your Samsung BDP and wait until Mezzmo appears on your Samsung BDP. When it finally appears, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us.

Quote:

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Originally Posted by Paul

Hi Mark,

Please send through a set of logs and we'll see if we can see anything blocking/slowing down communication between your Samsung BDP and Mezzmo. Turn off your Samsung BDP, and then turn on logging in Mezzmo and start your Mezzmo server. Turn on your Samsung BDP and wait until Mezzmo appears on your Samsung BDP. When it finally appears, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us.

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Logs have been sent. For what it is worth Mezzmo connected fairly fast - 5-10 minutes. Thanks for the help.

Thanks, Mark. We'll check out your logs and report back.