DownloadStudio FAQs

These FAQs will help you understand more about how DownloadStudio works, what it requires to operate and how it compares to other applications you may be currently using or considering to purchase.


System Requirements

What operating systems does DownloadStudio run on?

DownloadStudio runs on Windows Vista, Windows XP Professional, Windows XP Home and Windows 2000.

What else do I need on my computer to run DownloadStudio?

DownloadStudio works with all internet connections such as dialup, cable, ADSL, wireless, ISDN and microwave.

You must have at least 50MB hard disk space to install DownloadStudio.

It is recommended that you have set your screen display colors set to 16 bit color or higher and your screen resolution set to 800x600 or higher.

You will need to have Microsoft Internet Explorer 5.0 or higher installed on your computer. You can download the latest version of Internet Explorer from http://www.microsoft.com.

To detect and save Flash content in Internet Explorer, you will need to have Flash Player 7.0 or higher. This is a free download from http://www.macromedia.com.

To view thumbnails in File Browser mode for Adobe Illustrator (AI), Adobe Acrobat (PDF) and Encapsulated PostScript (EPS) files, you must have Ghostscript 8.0 installed on your computer. This is a free download from: http://prdownloads.sourceforge.net/g....exe?download.

To view thumbnails in File Browser mode for video files such as MPEG and Windows Media files (WMV, ASF), you must have Microsoft DirectX 8.0 or higher installed on your computer. This is a free download from http://www.microsoft.com.

DownloadStudio works with the latest versions of all popular web browsers:

• Internet Explorer 5.0 or higher
• Firefox 1.0 or higher
• Mozilla 1.0 or higher
• Opera 7.0 or higher
• Netscape 7.0 or higher
• Internet Explorer-based browsers including:
  
  • Maxthon
  • NetCaptor
  • Avant Browser

How DownloadStudio Can Help You

Where can I read more about the benefits of download managers?

Download Managers - A Better Downloading Experience
Summary: Explains how download managers can improve your downloading - even on broadband connections.
(PDF, 220KB)

How To Download Content From The Internet
Summary: A series of tutorials that teach you how to successfully download different types of files
(PDF, 1.9MB)

Why is DownloadStudio better than normal Windows downloading?

When you download a file using Windows or your web browser, files can take a long time to download - or sometimes they fail to download and you must start all over again - or sometimes you just cannot download the file, photo, music or movie that you want.

DownloadStudio contains over 12 specialized downloading tools that take care of all your downloading needs.

DownloadStudio accelerates downloads by up to 500% (depending on your internet connection). This means you get your files faster and you maximize your internet connection. DownloadStudio also gives you full control over your downloads so that they are downloaded and saved where you want them.

DownloadStudio resumes downloads after they have broken or have failed. Downloads typically fail due to internet connection failures, computer failures or web server failures. Resuming a broken download where it left off can save you enormous time and bandwidth costs.

DownloadStudio also lets you schedule your downloads. This lets you download when it is the most suitable time for you (for example, late at night when your internet connection is not so congested). You can also schedule your downloads for regular intervals such as every hour, day or week so you always have the latest files that you want.

DownloadStudio takes the process of downloading files a step further. In addition to downloading just a single file that you want, you can also download any type of content that you are after. You can download complete web sites, complete FTP sites, all the images from web sites, streaming audio and video from web sites, flash, RSS feeds, podcasts, blogs and much more. For example, with DownloadStudio you can download all the photos, movies or music files from a web site without having to click on each link and downloading them one at a time. This is a great time-saver.

Downloading files also becomes easy with DownloadStudio. DownloadStudio has Quick Start mode that gives you access to all downloading tasks in a single click. For inexperienced internet users, a Download Wizard guides you through all the steps and takes all the guess work out of downloading files. A built-in file browser helps you organize all your downloaded files.

I have a fast broadband connection (ADSL, wireless, cable). I don't need a download manager - right?

There is a common misconception that internet users with broadband connections (cable, ADSL, wireless, etc.) do not need to use download managers.

This is incorrect for several reasons:

• Download managers will provide better download speeds than just downloading using your web browser – even on broadband connections.
• Download managers will resume broken connections (remember, connections to slow web servers will still timeout or fail – even on a broadband connection!).
• Download managers help you get all types of content from the internet – such as streaming audio, streaming video, web sites, flash, RSS feeds, podcasts and more – which cannot be downloaded using your web browser.

I like downloading photos and images from the internet. Can DownloadStudio help me do this?

Yes. DownloadStudio can download all the photos from your favorite web sites, web galleries and FTP sites. You have full control over how many images you want to download. You can specify the type of images that you want to download (e.g. JPG, GIF, PNG, etc.), the minimum and maximum file size of the images to download, just download the most recent images, and more.

Once you have downloaded your images, DownloadStudio contains a built-in file browser and image viewer that lets you quickly view thumbnails of all your files. The Instant Viewer lets you view your files full-sized or play an instant slideshow.

I like downloading movies and video from the internet. Can DownloadStudio help me do this?

Yes. DownloadStudio can download all video files from the internet (AVI, MOV, WMV, MPG, M4V, QT, RM, etc.). It can also download streaming video directly from Microsoft Streaming Servers (WMV, WVX, ASF, ASX). For other streaming servers such as Real and QuickTime, the DownloadStudio Audio/Video Capture application can record the video as it plays in your web browser or media player so that you can save it onto your computer. You have full control over the frame rates, quality and formats to capture.

You can also download your favorite podcasts - including all the video files in the podcast. Once downloaded, you can play them on your computer, or transfer them to your portable media player, such as an Apple iPod or Sony PSP.

I like downloading music and audio from the internet. Can DownloadStudio help me do this?

Yes. DownloadStudio can download all audio files from the internet (WAV, MP3, WMA, M4A, RA, etc.). It can also download streaming audio directly from Microsoft Streaming Servers (WMA, WAX, ASF, ASX). For other streaming servers such as Real and QuickTime, the DownloadStudio Audio/Video Capture application can capture the audio as it plays on your computer's audio card. You have full control over the quality and formats to capture.

You can also download your favorite podcasts - including all the music files in the podcast. Once downloaded, you can play them on your computer, or transfer them to your portable media player, such as an Apple iPod or Sony PSP.

I subscribe to RSS feeds, blogs and podcasts. How can DownloadStudio help me?

Yes. DownloadStudio can subscribe to and download RSS feeds, blogs and podcasts. It supports all popular standards - RSS, RDF and ATOM. The built-in RSS Feed Reader lets you read and manage all items within your feeds. You can download all the links in your feeds for complete offline viewing.

You can also download your favorite podcasts - including all the music or video files in the podcast. Once downloaded, you can play them on your computer, or transfer them to your portable media player, such as an Apple iPod or Sony PSP.

I'm a systems administrator and I need to make regular downloads/backups of files located across all my company's internet locations. How can DownloadStudio help me?

DownloadStudio can support any number of download jobs and these downloads can be scheduled for regular intervals - for example, daily, weekly etc. This lets you download files or collections of files from diverse company locations (intranet, extranet, VPN, WAN, etc.). Standard password-protection and authentication schemes are supported.

I create web sites and design graphics. How can DownloadStudio help me?

DownloadStudio lets you download complete web sites for offline viewing or backup purposes. Also, you view all the links and images on a web site using the built-in Browser Internet mode. This lets you get 'under-the-hood' of a web site so you can work out how other web designers created their web sites and can download the files that interest you.

If you create Flash files, DownloadStudio automatically detects Flash content so that you can download and save them to your computer.


DownloadStudio vs. Competitor Products

Want to read an independent comparison and review of all popular download managers and download accelerators?

PC Magazine reviewed all popular internet download managers in their 12th Annual Utility Shootout (June 8, 2004). DownloadStudio won the Editors' Choice for best download manager. Read the full review at the PC Magazine web site.

Why is DownloadStudio better at downloading than GetRight, Download Accelerator Plus, FlashGet, NetAnts, LeechGet, Internet Download Manager, Fresh Download, Star Downloader and NetPumper?

These are all great products that will help you download files. But we believe that DownloadStudio has more tools and more features to give your more power and control over downloading.

Typically, these products are single file downloaders. They are focused on helping you download a single file faster. DownloadStudio contains a single file downloader and uses the same technologies for single file downloading such as download acceleration, resume broken downloads, scheduling, segmenting/splitting, authentication, click monitoring, categories, and more.

But DownloadStudio goes beyond just being a single file downloader. DownloadStudio contains 12 specialized downloading tools:

• Single file downloader
• File range downloader
• Web site downloader
• Streaming media downloader
• RSS feed, blog and podcast downloader
• Audio and video recorder
• URL sniffer
• Flash detection and capture
• Web site explorer
• RSS feed reader
• File browser, viewer and organizer
• Easy-to-use Quick Start

Learn more about DownloadStudio's tools and features

Using these tools, you can download any type of content from the web:

• Programs and games
• Photos and images
• Music and audio
• Movies and video
• Flash content
• Complete web sites - for offline viewing or backup purposes
• Streaming audio and video from streaming web servers (WMV, WMA, WVX, WAX, ASF, ASX)
• Search engine results pages from all popular search engines (Google, Yahoo, etc.)
• RSS feeds and blogs - including all the links for complete offline viewing
• Podcasts - including all the audio and video files
• Audio and video playing in your web browser or media player
• Detect and save flash content on web pages

DownloadStudio supports all popular internet protocols, including HTTP, HTTPS, FTP, MMS and RTSP.

This gives you enormous power and flexibility over what you want to get from the internet. Check your current download manager or download accelerator and see if it can do all of this!

What other features make DownloadStudio better than GetRight, Download Accelerator Plus, FlashGet, NetAnts, LeechGet, Internet Download Manager, Fresh Download, Star Downloader and NetPumper?

DownloadStudio contains NO adware, spyware or malware.

DownloadStudio works with the latest versions of all popular web browsers:

• Internet Explorer 5.0 or higher
• Firefox 1.0 or higher
• Mozilla 1.0 or higher
• Opera 7.0 or higher
• Netscape 7.0 or higher
• Internet Explorer-based browsers including:
  
  • Maxthon
  • NetCaptor
  • Avant Browser

DownloadStudio adds more downloading power to your web browser:

• Advanced click monitoring catches all your download clicks
• Download toolbar gives you one-click access to all downloading features
• Right-click context menu lets you quickly download links, images, pages and sites while browsing.
• Drag-and-drop support lets you download selected content from web pages
• Auto flash detection in Internet Explorer lets you save all the Flash content onto your computer.

Learn more about DownloadStudio and web browsers

DownloadStudio lets you get video clips and audio clips from web sites. Typically, audio and video are streamed from streaming web servers (Microsoft, Real or QuickTime streaming servers). This streaming audio or video is not a file that can be downloaded in the normal manner. DownloadStudio contains direct support for Microsoft Streaming Servers so it can directly download WMV, WMA, WVX, WAX, ASX and ASF audio and video files. Also, the DownloadStudio Audio/Video Capture application lets you capture audio and video as it plays in your web browser or media player.

DownloadStudio lets you get flash (SWF) content from web sites as you view web pages in Internet Explorer. Just right click on any flash content and save it to your hard disk. You can also browse all the flash files stored in your Internet Explorer cache.

DownloadStudio lets you download files in three ways depending on your level of experience. If you're new to downloading files, you can use the easy-to-use Download Wizard that guides you through step-by-step to successfully download files. Expert mode is a faster one dialog method for people more familiar with downloading. Silent downloading provides fast, no-click, no-dialog downloading from web browsers for experienced users.

DownloadStudio lets you download and read all your favorite RSS feeds, blogs and podcasts! All popular standards are supported - RSS, RDF and ATOM. The built-in RSS Feed Reader lets you read and manage all your feeds. DownloadStudio takes subscribing to feeds a step further - letting you download all the links in feeds for complete offline viewing! Downloading podcasts is easy with DownloadStudio - all the music or video files are downloaded so that you can play them immediately on your computer, or transfer them onto your portable media player, such as an Apple iPod.

DownloadStudio lets you view all your downloaded files! The built-in file browser is just like Windows Explorer - except it supports over 150 file formats so that you can quickly see thumbnails of all your files. The Instant Viewer lets you view your files full-sized and view instant slideshows. It's just like having an ACDSee, CompuPic or IrfanView built into your download manager!

DownloadStudio organizes files for you! DownloadStudio takes categories to a new level. Typically, most download managers have categories that are just shortcuts for folders on your computer. DownloadStudio's categories use a high performance database that automatically organizes your files into virtual folders so that you can find your files fast.

DownloadStudio contains a powerful scheduler so that you can schedule your downloads for any time of day. Unlike its competitors that have one schedule for all your downloads, with DownloadStudio you can schedule each of your downloads for different times of day. You can also schedule frequent downloads for regular intervals (for example, every hour, day or week) so that you always have the latest files!


Quick Start Problems

How do I hide Quick Start mode?

Go to the Options (General Page) dialog box and make sure the "Show Quick Start mode" checkbox is unchecked, or uncheck the "Show Quick Start mode" checkbox. You will need to close and re-start DownloadStudio to complete the process.

How do I show Quick Start mode?

Go to the Options (General Page) dialog box and make sure the "Show Quick Start mode" checkbox is checked. You will need to close and re-start DownloadStudio to complete the process.

How do I add my own download tasks to Quick Start mode?

If you have a special download task that you wish to use often, you can add it to the Download Wizard section of the Quick Start mode. You need to create a download template by going to Download mode and clicking the Download/Templates menu item.
You can also choose to hide download wizard tasks that you do not wish to perform.


Downloading Problems

Why did my download fail?

There can be many reasons that your download could have failed. Check these reasons:

• Check your internet connection is active.
• If you have a firewall on your computer, check that DownloadStudio has permission to access the internet through your firewall. See your firewall's settings to do this.
• Check that the URL that you entered in the download job is correct. Click the "Check URL" button in the Add Job dialog or Download Wizard and check the response. Try creating a Single File download job and then download again. If it fails, go to the Job Conversation View and view the full conversation between DownloadStudio and the web server. It may give you a good idea as to why the download is failing.
• If you need to log into the web site, make sure you have entered your user name and password into the download job. Or, if the web site uses cookies for authentication (rather than HTTP/FTP standard authentication), then start Internet Explorer and log into the site. Keep Internet Explorer running. Go to DownloadStudio and try downloading again.
• The web site may not allow multiple download splits/segments for a file. Try choosing one split for the download job in the Advanced Settings.
• The web site may not allow multiple connections from one computer. Try reducing the number of connections used by DownloadStudio in the Job Queue View to 1.
• The web site may check that a valid referer is being used. Go to the Advanced Settings dialog for the download job and enter a referer URL. Typically, the referer URL is the web page that the download link is listed on.
• The web site may be busy or congested so your download may be timing out. Try increasing the connection timeout and receive timeout setting for the download job. Go to the Advanced Settings for the download job to increase these values.
• The web site you are trying to download from may not be active. Try again later, or schedule your download for a less busy time.

Why can't I download files from some FTP sites?

There are several reasons that a FTP server may reject your attempts at downloading files. Check these reasons:

• Try turning on PASV mode transfer in the Options (FTP Page) dialog box.
• The FTP server may not support multiple splits for downloads. Try choosing one split for the file in the Advanced Settings dialog for the job.
• The FTP server may not support multiple connections. Try setting the number of connections in the Job Queue View to 1.

Why did my Windows streaming audio or video download job fail?

Your download job could fail for these reasons:

• The streaming media may be protected by Digital Rights Management (DRM). You cannot download this content using DownloadStudio. You can use DownloadStudio Audio/Video Capture to record the audio or video as it plays in your media player.
• The protocol may be incorrectly set. Try setting the protocol to "mms://" for the URL (instead of "http://"). This tells DownloadStudio to treat the URL as a Windows media download.
• If the file extension of the streaming media URL is .asx, .wax or .wvx, then this tells you that the file is a Windows media meta-file. Meta-files are small XML files that contain the actual location (or URL) of the streaming media that you want. DownloadStudio can read these meta-files and download the contents. Make sure you download the meta-file as a site download (rather than a single file download), and DownloadStudio will find and download all URLs within the meta-file.

Does DownloadStudio resume broken downloads?

Yes. If your download failed for some reason or you have stopped a job, just select the download job again and click the Download/Resume button. DownloadStudio will start the download from where it left off.

My download failed, but DownloadStudio does not resume the download from where failed. It downlods the whole file again. Why?

Not all web servers support resuming. DownloadStudio will check if it supports resuming and if it does not, it will start the download from the beginning. Also, if you are using a proxy server or firewall, it can affect the ability to resume downloads. Check your proxy server/firewall documentation.

I use a firewall. Can I still use DownloadStudio?

Yes. Make sure that you have added DownloadStudio into the permitted application list in your firewall's settings so it can access the internet and download files.

I use a proxy server. Can I still use DownloadStudio?

Yes. Go to the Options (HTTP Page) and Options (FTP Page) to enter your proxy server details.

A web site does not like many simultaneous connections to it. How can I have a control the number of connection that DownloadStudio uses?

For a particular download job, go to the Advanced Settings for the download job and reduce the number of splits to 1. For a global change, go to the Job Queue View and reduce number of connections that DownloadStudio uses to 1.

How do I set the default download folder?

Go to the Options (Downloading Page) dialog box and enter a new folder.

How do I enter user names and passwords for web sites that I download from regularly?

Go to the Options (Login List Page) dialog box and enter user names and passwords for your favorite web sites.

How do I set the default user name and password DownloadStudio uses to login to FTP sites?

DownloadStudio will use the user name 'anonymous'. You can set the password in the Options (FTP Page) dialog box.

Why do I keep getting prompted for the user name and password for an FTP site - even after I entered them correctly?

If you have correctly entered the user name and password for an FTP site, but keep getting prompted when downloading multiple files from an FTP site, the reason may be that the FTP server only supports one connection at a time. Try setting the number of connections in the Job Queue View to 1 and choosing one split for files in the Advanced Settings dialog box for the job.

Can I automatically check my downloaded files for viruses?

Yes. Go to the Options (After Download Page) dialog box and specify your virus checker and the file types to check.

How do I open files that I have downloaded?

Select the download job and click the Open toolbar button. This will open the file in your default associated application. For example, a downloaded web site will be opened in your web browser.

I cannot find my downloaded files on my computer?

Select the download job and click the Go To toolbar button to switch to File Browser mode and view all the files for the download job.

When I am downloading files, my web browser becomes very slow.

Downloading files tries to use your internet connection intensively so your downloads are as fast as possible. If you want to slow down DownloadStudio, use the Limit check box in the Job Queue View to limit the download bandwidth used by DownloadStudio.

I don't like DownloadStudio always automatically adding files to categories. How do I stop this?

Go to the Options (Categories Page) dialog box and uncheck the Use Auto Categorization check box.

I don't like DownloadStudio always creating sub-folders. How do I stop this?

Go to the Options (Downloading Page) dialog box and uncheck the Create sub-folders check box.

How do I download files from RapidShare?

RapidShare and many other file sharing web sites often do not provide direct links to files. In most cases, the download URLs from these sites just display a download page in your web browser and then you must wait and enter details before downloading. So, if you try to download one of these download URLs using a download manager (such as DownloadStudio), then you will just download this download html page and not the file you want. If you have a premium account with the file sharing site, then most of these sites permit direct downloading and in this case download managers like DownloadStudio will work. See the notes below for direct downloading from RapidShare.

Also, many of these file sharing sites do not allow multiple connections. Downloads may fail if you try to download with multiple splits or try to download many files at the same time. These sites should state whether multiple connections are permitted. If you unsure, it is recommended that you set the number of splits for your download jobs to 1 from these sites. Use the Advanced Settings button on the Add Job dialog to do this.

Follow these steps for downloading from RapidShare:

If you are a RapidShare Premium user:

As a premium RapidShare Account holder, you can use DownloadStudio to download files successfully. DownloadStudio will download RapidShare files if you have logged into RapidShare on your computer using Internet Explorer at least one time. DownloadStudio reads the RapidShare cookie from Internet Explorer and this makes the download work. If you want to use other web browsers such as Firefox, Opera etc., they are fine to use - you just need to use Internet Explorer to create the RapidShare cookie. After that, you can close Internet Explorer and use your preferred web browser such as Firefox, Opera, etc.

Note: The RapidShare cookie in Internet Explorer may expire from time to time. If you find that your RapidShare downloads are no longer working in DownloadStudio, then the cookie may have expired. To fix this, just log into your RapidShare account using Internet Explorer to create a new cookie.

If you wish to add RapidShare download URLs directly into DownloadStudio as a download job, then you need to turn on "Direct-Downloads" in your RapidShare premium account details. If you don't turn this option on, DownloadStudio will download a redirect page to a html file and not the intended file.

To turn on direct downloading for your RapidShare premium account:

1. Go to the RapidShare website enter the "premium zone".
2. Click on the “option” button.
3. Make sure the "Direct-Downloads:" check box is checked and save your settings.
4. You can now download RapidShare download URLs directly from DownloadStudio, either by clicking on a RapidShare download URL in your web browser, or by adding the RapidShare download URL as a new download job in DownloadStudio.

If you are not a RapidShare Premium user:

DownloadStudio does not download files for RapidShare free accounts. It is recommended to either join RapidShare as a premium user, or bypass DownloadStudio when downloading using a free account. To bypass DownloadStudio when downloading using a RapidShare free account, hold the SHIFT key down in your web browser when downloading the file from RapidShare. This will tell DownloadStudio not to take over the download and
your web browser will download the file instead.

Site Explorer Problems

I don't understand what Site Explorer mode is useful for?

Site Explorer mode lets you enter web site addresses so you can view all the links and images contained on web pages. This helps you find URLs that you may want to download. If you find a URL that you want to download, select it and click the Download File toolbar button.

For example, you may see an interesting video on a web page but you may not be able to find the URL for it to download. You can click "Show Links" in your web browser and DownloadStudio will find all the links on the page so you can locate the URL that you are after.

The files that I browse in Site Explorer mode are not on my computer. Why not?

The Site Explorer mode does not download files while you are using it to browse web sites. It finds and lists the files that are on a web site without downloading them. To download these files, click the Download Files or Download Site toolbar buttons.

I'm getting lots of annoying popups when I use Site Explorer mode. Can I stop this?

Yes. Go to the Options dialog (Site Explorer mode) and make sure the Block popups checkbox is checked.

I cannot see my Internet Explorer favorites in Site Explorer.

Make sure the Show Internet Explorer favorites check box is turned on in the Organize Favorites dialog box in Site Explorer mode.

Why aren't the favorites I create in Site Explorer mode also shown in Internet Explorer.

The Site Explorer mode favorites are created just for DownloadStudio. You need to create favorites in Internet Explorer if you want to use them in both applications.


RSS/Podcast Reader Problems

How do I find the URL for a RSS feed or podcast?

Typically a web site will have a small "RSS" or "XML" graphic on its web page if there is a RSS feed or podcast. This is a visual cue to tell you that the web site has a RSS feed that you can subscribe to. Try clicking on the graphic and it may take you directly to the RSS feed URL. Typically, URLs for RSS feeds and podcasts will have a ".XML" or ".RSS" file extension.

If you cannot find the URL for the RSS feed or podcast, try using Auto Discover button in the Subscribe to RSS Feed dialog or Download Wizard. Enter the URL for the web site and then click Auto Discover. DownloadStudio will interrogate the web site and look for any RSS feeds. If it finds a RSS feed or podcast, it will replace the URL with the correct URL for the RSS feed.

How do I get the music or video files from a podcast?

Music and video files are listed in podcasts as special links called enclosures. Make sure you have checked the "Download enclosures" checkbox when creating the RSS feed download job. Start the download job and the podcast and all enclosures will be downloaded.

How do I download the links contained in a RSS feed for complete offline viewing?

Make sure you have increased the Link Depth to 1 in the RSS feed download job. A link depth of 1 will download all links contained in the RSS feed. You will be able to view the RSS feed and any links contained in the RSS feed offline without being connected to the internet.

You can increase the link depth further to download any subsequent links that are found on the links in the RSS feed. Be careful that you may download significant number of files if you increase the link depth too high (or set to unlimited).

How do I update my RSS feed so it is up-to-date?

Select your RSS feed in the RSS Feed Reader and then click the Update toolbar button. Or, you can create a schedule to check for updates at regular intervals (hourly, daily, weekly, etc.). To do this, double-click on the RSS feed and make sure the Check for updates checkbox is checked.

How do I stop a RSS feed from downloading?

Go to Download mode and you will see all download jobs (including RSS feed downloads) listed in the Download Job List. Locate your RSS feed download job and select it. Then, click the Stop toolbar button.

How do I change the default layout for my RSS feeds?

Select your RSS feed in the RSS Feed Reader and then select a layout from the Styles combo box in the RSS Preview. To change the default style for all new RSS feeds, go to the Options dialog (RSS Feed Reader page) and select the default layout style.

How do I stop popup windows from appearing when I preview RSS feeds?

Go to the Options dialog (RSS Feed Reader page) and make sure that the "Block popup windows in preview window" is checked. Note that turning on the popup blocker will stop you from using "Open in New Window" from the right-click menu in the Preview
window.


File Browser Problems

How do I open files that I have downloaded?

Select the download job and click the Open toolbar button. This will open the file in the default associated application. For example, a downloaded web site will be opened in your web browser.

How do I find files that I have downloaded on my computer?

Select the download job and click the Go To toolbar button. This will switch to Browser Computer mode and display the folder containing the file(s) that were downloaded for the download job.

I cannot see thumbnails when I browse my computer in DownloadStudio.

Try clicking the View/Refresh menu item (or press F5 key). Also, make sure that you are viewing thumbnails by setting the View menu to Large, Medium or Small thumbnails.

I cannot see thumbnails for certain files in DownloadStudio.

DownloadStudio can create thumbnails for many file formats. If it is not able to create a thumbnail, it will display the normal icon for the file.

Can I drag & drop the files from DownloadStudio into other applications?

Yes. DownloadStudio supports drag-and-drop into other applications. You can also use the cut, copy and paste menu commands.

Can I view full-sized images of downloaded files?

Yes. Double-click on a thumbnail and the Instant Viewer will display the full-sized image. You can zoom, pan, rotate and more.

Can I view a slideshow of images in a folder or category?

Yes. Double-click on a thumbnail to display the Instant Viewer and then click the Slideshow toolbar button. You can adjust slideshow settings by clicking the Options toolbar button.

Can I view detailed properties of downloaded files?

Yes. Click on the small "i" icon in the bottom-right corner of a thumbnail.


Internet Explorer Problems

How do I integrate DownloadStudio into Internet Explorer?

Go to DownloadStudio's Options dialog and click on the Browser Integration page. It contains instructions and settings for all popular web browsers.

Click Monitoring is not working in Internet Explorer.

Check these solutions:

• Make sure Internet Explorer Click Monitoring is turned on in the Options (Internet Explorer/Click Monitoring Page) dialog box.
• Close all copies on Internet Explorer and start a new instance of Internet Explorer.
• Check that Monitoring File Types in Options (Internet Explorer/Click Monitoring Page) dialog box is correct.
• It's possible another application (download manager?) is also using click monitoring. Close other applications or turn off their click monitoring features. You may need to uninstall them to completely remove their click monitoring.
• Try using the 2nd technique for click monitoring. See the Options (Internet Explorer/Click Monitoring Page) dialog box.

How do I stop DownloadStudio from trying to download files in Internet Explorer?

When clicking on a link, press and hold the SHIFT key and it will bypass DownloadStudio's click monitoring. Internet Explorer will process the click in its default manner.

How do I force DownloadStudio to download files in Internet Explorer?

When clicking on a link, press and hold the ALT and CTRL keys and it will force DownloadStudio's click monitoring to catch the click and download the file. The Monitoring File Types will not be used.

DownloadStudio keeps catching navigation links when I click on them. How do I stop this?

Links on web sites that are used for navigation may have a file type that DownloadStudio will monitor and catch in an attempt download. For example, bank web sites may have a EXE file type on a URL link for navigating to secure login pages. Typically, these links also have parameters. To stop DownloadStudio catching these links, try setting the "Ignore URLs containing '?' or ';' characters" in the Options (Internet Explorer/Click Monitoring Page) dialog box. Be aware that setting this may stop DownloadStudio catching some valid download links from some download sites that use parameters in their URL links.

The DownloadStudio toolbar is not displayed in Internet Explorer.

Check these reasons:

• Make sure DownloadStudio toolbar is turned on in the Options (Internet Explorer Page) dialog box.
• Make sure the View/Toolbars/DownloadStudio menu item is checked in Internet Explorer.
• Try unlocking the toolbars in the View/Toolbars menu in Internet Explorer and dragging partly hidden toolbars to new rows.
• Make sure that "Enable third-party browser extensions" setting is turned on in Internet Explorer's options

Firefox, Mozilla & Netscape Problems

How do I integrate DownloadStudio into Firefox, Mozilla or Netscape?

Go to DownloadStudio's Options dialog and click on the Browser Integration page. It contains instructions and settings for all popular web browsers.

Click Monitoring is not working in Firefox, Mozilla or Netscape.

Check these solutions:

• Make sure you have installed the DownloadStudio Extension into Firefox, Mozilla or Netscape. To install it, go to the Options (Firefox Page or Mozilla Page or Netscape Page) dialog in DownloadStudio and click the Install Extension button. This will install the DownloadStudio Extension into your web browser. Your web browser will display a window requesting you to confirm that you wish to install the DownloadStudio Extension. Click the Install button.
• After installing, close all copies of your web browser and start a new instance of your web browser.
• Make sure that the correct File Type check boxes are checked for Click Monitoring in the DownloadStudio Integration Options window in your web browser. To display the DownloadStudio Integration Options window, click the Options toolbar button on the DownloadStudio toolbar in your web browser.
• It may be possible that another extension (download manager?) is also using click monitoring. Turn off their click monitoring features. You may need to uninstall them to completely remove their click monitoring.

How do I stop DownloadStudio from trying to download files in FireFox, Mozilla or Netscape?

When clicking on a link, you can press the SHIFT key and it will bypass DownloadStudio's click monitoring. To turn this feature on, go to the DownloadStudio Integration Options window and turn on the SHIFT override.

How do I force DownloadStudio to download files in Firefox, Mozilla or Netscape?

When clicking on a link, you can press the CTRL key and it will force DownloadStudio's click monitoring every time. To turn this feature on, go to the DownloadStudio Integration Options window and turn on the CTRL override.

The DownloadStudio toolbar is not displayed in Firefox, Mozilla or Netscape.

Check these reasons:

• Make sure you have installed the DownloadStudio Extension into Firefox, Mozilla or Netscape. To install it, go to the Options (Firefox Page or Mozilla Page or Netscape Page) dialog box in DownloadStudio and click the Install Extension button. This will install the DownloadStudio Extension into your web browser. Your web browser will display a window requesting you to confirm that you wish to install DownloadStudio. Click the Install button.
• After installing, close all copies of your web browser and start a new instance of your web browser.
• In Firefox, make sure the View/Toolbars/DownloadStudio Toolbar menu item is checked.
• In Mozilla and Netscape, click the toolbars' grippers to make sure the DownloadStudio toolbar is not hidden.

DownloadStudio does not start up when I click menu items or toolbar buttons in Firefox, Mozilla or Netscape.

Check that the paths to the DownloadStudio programs are correct in the DownloadStudio Integration Options window.

The default path for DownloadStudio is "C:\Program Files\Conceiva\DownloadStudio\downloadstudio.exe" and the path for DownloadStudio Audio/Video Capture is "C:\Program Files\Conceiva\DownloadStudio\downloadstudiocaptur e.exe".

If you installed DownloadStudio onto your computer into a different drive or different folder, then you need to adjust the paths in the DownloadStudio Integration Options window. To display the DownloadStudio Integration Options window, click the Options toolbar button on the DownloadStudio toolbar in your web browser.


Opera Problems

How do I integrate DownloadStudio into Opera?

Go to DownloadStudio's Options dialog and click on the Browser Integration page. It contains instructions and settings for all popular web browsers.

Click Monitoring is not working in Opera.

Check these solutions:

• Make sure you have installed the DownloadStudio Plug-ins into Opera. To install them, go to the Options (Opera Page) dialog box in DownloadStudio and click the Make Changes button. This will install the DownloadStudio plug-ins into Opera.
• After installing, close all copies of Opera and start a new instance of Opera.
• To check that the plug-ins have been installed correctly into Opera, click the Tools/Advanced/Plug-ins menu item in Opera. It will show all plug-ins that are installed in Opera. Make sure that you see DownloadStudio Click Catcher listed. You may see several - one for each set of files that you want to catch. For each DownloadStudio plug-in, you will see what MIME types/file types it is capable of catching.
• Make sure that the File Types are actually using the correct DownloadStudio Click Catcher plugin. In Opera, click Tools/Preferences to display the Preferences dialog box. Click "File types" and double-click on each MIME type/File type that you want the DownloadStudio Click Catcher is designed to catch. In the File type dialog box, click the "Use plug-in" radio button and choose "DownloadStudio Click Catcher".
• It's possible another plug-in (from a download manager?) is also using click monitoring and interfering with DownloadStudio. Make sure this is not selected in the File types properties for the MIME type/File type. You may need to remove these plug-ins from Opera's "plugins" folder to completely remove their click monitoring.

How do I stop DownloadStudio from trying to download files in Opera?

If you do not want to take over downloads for a particular file type, you can choose what plug-ins to install into Opera. Go to the Options (Opera Page) dialog box in DownloadStudio and choose what file types you want DownloadStudio to catch.

Note: In Opera, the SHIFT key has no effect with DownloadStudio's click monitoring.

How do I force DownloadStudio to download files in Opera?

There is currently no method to force DownloadStudio to take over a download in Opera. This is due to Opera's use of plugins for application integration.

There are other ways to download files though. Right-click on an image or link and download it using DownloadStudio.

Another technique is to copy a URL from a web page into the clipboard and use DownloadStudio's Clipboard Monitoring to catch it and download it

Note: In Opera, the ALT and CTRL keys have no effect with DownloadStudio's click monitoring.

The DownloadStudio toolbar is not displayed in Opera.

The current version of DownloadStudio does not include a DownloadStudio toolbar in Opera. We are investigating this further and will try to include this feature in a future version.


Maxthon, Avant Browser and NetCaptor Problems

Maxthon Problems

• Click monitoring. Supported (as per Internet Explorer). Follow these instructions to add click monitoring:
  
  • Close Maxthon. Use Ctrl+Alt+Del to display Task Manager to make sure Maxthon is not still running.
  • Using Windows Explorer, go to your Maxthon program folder.
  • Go to the "Config" sub-folder and locate the "downloadmgr.ini" file.
  • Open this file in a text editor (e.g. Notepad)
  • Add the following text to the bottom of the file:
    
    [DownloadStudio]
    
    script=<script language="VBScript">\nOn Error Resume Next\nset DSWebDLAPI=CreateObject("WebDLAPI.IEMenuEvent")\n\ nif err<>0 then\nexternal.put_string("fail")\nelse\ncall DSWebDLAPI.AddJob("%download_url",document.Url)\ne nd if</script>
  • Save and close the file.
  • Open the "Plugins.ini" file in the Config sub-folder in a text editor (e.g. Notepad)
  • Under the [IEPlugins] section, type the following (make sure there are no spaces):
    
    bLoadBHO=1
    bLoadALL=16
  • Save and close the file.
  • Start Maxthon and click "Options/Maxthon Options" menu item to display the Options dialog.
  • Go to the "IE Plugin" page and make sure that "IeMonitor" is checked.
  • Go to the "Download Manager" page and select "DownloadStudio" from the list. Click OK to save the setting.
  • Close Maxthon and re-start it. Clicking on download links in Maxthon will now start DownloadStudio.
• Download toolbar. Supported (as per Internet Explorer).
• Right-click menus. Supported (as per Internet Explorer). Select "Download Target Using DownloadStudio" to download a file.
• Flash detection and saving. Not supported
• Drag-and-drop support. Supported (as per Internet Explorer)

NetCaptor Problems

• Click monitoring. Supported (as per Internet Explorer). Follow these instructions to add click monitoring:
  
  • Close NetCaptor and Internet Explorer. Use Ctrl+Alt+Del to display Task Manager to make sure NetCaptor or Internet Explorer is not still running.
  • Start DownloadStudio and click "Tools/Options" menu item to display the Options dialog.
  • Go to the Internet Explorer/Click Monitoring page.
  • Make sure the "Use second technique (APP)" checkbox is checked. Click OK to save your changes. Clicking on download links in NetCaptor will now start DownloadStudio.
• Download toolbar. Not supported
• Right-click menus. Supported (as per Internet Explorer). Select "Download Target Using DownloadStudio" to download a file.
• Flash detection and saving. Not supported
• Drag-and-drop support. Supported (as per Internet Explorer).

Avant Browser Problems

• Click monitoring. Not supported
• Download toolbar. Not supported.
• Right-click menus. Supported (as per Internet Explorer). Select "Download Target Using DownloadStudio" to download a file.
• Flash detection and saving. Not supported.
• Drag-and-drop support. Supported (as per Internet Explorer).

Clipboard Monitoring Problems

Windows Clipboard Monitoring is not working.

Check these reasons:

• Make sure Windows Clipboard Monitoring is turned on in the Tools menu.
• Check that Monitoring File Types in Options (Clipboard Monitoring Page) dialog box are correct.
• Its possible another application is also using Windows clipboard monitoring. Close other applications or turn off their monitoring features.
• Make sure that "DownloadStudioScheduleMonitor.exe" is running. Use CTRL+ALT+DEL to display the Task Manager to view running programs.

Audio and Video Capture Problems

When I capture audio or video, my computer becomes very slow.

Capturing video and audio is very CPU, RAM and hard disk intensive. You may need a higher performance computer - we suggest a computer with at least 1.5GHz processor and 256MB RAM is recommended for audio and video capture. Also, make sure the frame rate that you are using is not too high. Start with a frame rate of 10 and increase it until your computer starts to become slow.

When I capture video my screen initially switches mode and goes black for a second.

This is normal and nothing to worry about. You have hardware acceleration turned on in Windows and DownloadStudio turns it off whilst it is capturing video. Hardware acceleration must be turned off to ensure that the video is captured successfully. When capturing is finished, hardware acceleration is restored to your original setting.

Also, if you are running Windows Vista and have the Aero theme set, then DownloadStudio turns it off whilst it is capturing video. The Aero theme must be turned off to ensure that the video is captured successfully. When capturing is finished, the Aero theme is restored to your original setting.

When I capture video my mouse cursor flickers.

This is normal and nothing to worry about. DownloadStudio is capturing frames at the frame rate you set. The mouse cursor is being turned on and off whilst it is capturing each frame. When capturing is finished, your mouse cursor is restored to its normal setting.

There's no sound captured when I record audio or video.

Make sure your sound card can operate in full duplex mode. Try changing the Audio Source to "Stereo Mix", "Stereo Out" or another suitable audio source (click on the Recording Options button to change the audio source). Also, try selecting a different quality level when recording - go to the Sound Selection dialog (click on the Audio Quality button in the Recording Options dialog box).

My captured videos are jerky (not smooth).

This typically means that your computer is struggling to capture the window you have chosen at the frame rate you have set. Try decreasing the frame rate to (say) 10 frames per second. If that works better, then increasing the frame rate until you find the highest setting before becomes jerky (not smooth). Also, make sure you are not running other applications on your computer, so that DownloadStudio has access to as much CPU and memory as possible.

My captured audio files are poor quality.

If you are capturing as MP3 files, increase the bitrate so the quality is increased. If you are capturing as WMA files, select a profile that is CD quality or better.

DownloadStudio fails to create the audio or video file.

Make sure you do not already have the file open in another application such as your media player or the file is selected in Windows Explorer. Also, try another output format and see if that works. Contact our customer support department if problems persists.

My anti-virus/anti-spyware software reports that there is a key logger in DownloadStudio Audio/Video Capture. What is going on?

DownloadStudio Audio/Video Capture does use a system keyboard hook. This is a useful feature for you to stop recording by pressing the CTRL+F9 keys on your keyboard. This is NOT a keyboard "logger". Keyboard loggers record your keystrokes and send them to a web site. No keyboard information is recorded by DownloadStudio, nor is any keyboard information sent to Conceiva or to any other web site. It merely looks for CTRL+F9 and then stops recording. It does not affect the performance of your computer.


URL Sniffer Problems

What is DownloadStudio URL Sniffer?

DownloadStudio URL Sniffer is an application that watches network and internet traffic and finds URLs that pass through this traffic. This is extremely useful for finding URLs from web pages that try to hide their links to files or from media players that do not display the URL of streaming audio or video. Once URLs are found in network and internet traffic, they are listed for you to choose and download using DownloadStudio.

Does DownloadStudio URL Sniffer slow down my computer or internet connection?

DownloadStudio URL Sniffer uses WinPcap (http://www.winpcap.org), a Windows Packet Capture Library that is widely used by many applications and computer users around
the world. When DownloadStudio URL Sniffer is not running, the impact on your computer system is non-existent (i.e. it does not affect your computer's performance, internet connection or network traffic). When you have started sniffing, it will affect performance
as it watches all network traffic and collects URLs. Typically though, you will not notice any performance penalty. After you have captured the URLs that you want, make sure you stop sniffing and your performance will return to its optimal state.

Does DownloadStudio URL Sniffer contain spyware, adware or malware?

DownloadStudio URL Sniffer (or any other Conceiva software product) does not contain any spyware, adware or malware. All software has been checked for viruses before release. DownloadStudio URL Sniffer does not send any information to Conceiva or to any web site.

DownloadStudio URL Sniffer does not run and reports an error about missing DLLs?

DownloadStudio URL Sniffer requires that you have the WinPcap packet capture library installed on your computer. It is installed when you install DownloadStudio and will be displayed in Control Panel's Add/Remove Programs. If you do not see it in this list, then it is not installed and you must install it.

You can download and install the latest copy of WinPcap from http://www.winpcap.org, or you can re-install DownloadStudio so that it installs WinPcap for you.

DownloadStudio URL Sniffer is not working or finding URLs.

There may be several reasons for DownloadStudio URL Sniffer to not work correctly:

• Make sure that "Start Sniffing" toolbar button has been clicked and the application title says "DownloadStudio URL Sniffer - [Started]". Then, try using your web browser to view a web site (e.g. www.conceiva.com) and you should see some URLs appear in the list.
• If you have multiple network devices listed in the Select Network Device dialog in DownloadStudio URL Sniffer, try selecting a different device and then click the Start Sniffing toolbar button. Try using your web browser to view a web site (e.g. www.conceiva.com) and you should see some URLs appear in the list.
• Make sure that you are not filtering out too many URLs. Click the "Filter URLs" toolbar button to display the Filter URL pane and make sure that all checkboxes are unchecked and the Text Search edit box is empty. Try using your web browser to view a web site (e.g. www.conceiva.com) and you should see some URLs appear in the list.
• Make sure that WinPcap is installed (it is installed when you install DownloadStudio). Go to Windows Control Panel and double-click on Add/Remove Programs. You should be able to locate "WinPcap". If it does not appear, re-install DownloadStudio or download the latest copy from http://www.winpcap.org.
• If you are using a firewall (such as ZoneAlarm), it may be affecting the capture of network traffic by WinPcap. This may restrict DownloadStudio URL Sniffer from getting access to network and internet traffic. In this case, WinPcap's suggestion is to uninstall your firewall to fix this problem - see (http://www.winpcap.org/misc/faq.htm) for more details.
• Visit WinPcap's FAQ page for more solutions for packet capturing problems (http://www.winpcap.org/misc/faq.htm)

How do I just view certain files (e.g. video or audio files) using DownloadStudio URL Sniffer?

Click the "Filter URLs" toolbar button to display the Filter URL pane. Click the file type checkboxes to choose what type of files you wish to view. You can also type in part of the name of a URL to only display those that have this name. For example, typing "ferrari" will display only those URLs that have the word "ferrari"
in them. Finally, you can remove duplicate URLs by making sure the "Remove duplicate URLs" checkbox is checked.

How do I download a file from DownloadStudio URL Sniffer?

When you have found the URL that you are after, you can select the URL and click the "Download Selected URLs" toolbar button. This will start DownloadStudio and create a download job for you.


Other Problems

My anti-virus/anti-spyware software reports that there is a key logger in DownloadStudio. What is going on?

DownloadStudio Audio/Video Capture does use a system keyboard hook. This is a useful feature for you to stop recording by pressing the CTRL+F9 keys on your keyboard. This is NOT a keyboard "logger". Keyboard loggers record your keystrokes and send them to a web site. No keyboard information is recorded by DownloadStudio, nor is any keyboard information sent to Conceiva or to any other web site. It merely looks for CTRL+F9 and then stops recording. It does not affect the performance of your computer.

I see 'DownloadStudioScheduleMonitor.exe' in Task Manager. What is this?

DownloadStudioScheduleMonitor is a small (4KB) application that runs when you start Windows. It contains NO adware or spyware, and does not send any information to Conceiva or other web sites. Its purpose is to launch the main DownloadStudio application when certain events occur:

• It checks the schedules of scheduled download jobs and automatically launches DownloadStudio to begin downloading the requested files.
• If you have Clipboard Monitoring turned on in DownloadStudio, it checks the Windows clipboard for URLs and automatically launches DownloadStudio to create a new download job.

DownloadStudioScheduleMonitor.exe lets you have the main DownloadStudio application closed when you are not using it, since it will be automatically started when when a scheduled job is requested or when a URL is found in the Windows clipboard.

Removing DownloadStudioScheduleMonitor.exe from the running tasks in Task Manager will affect the performance of DownloadStudio.

How do I get the latest updates to DownloadStudio?

Click the Help/Check for Updates menu item.

My Trial Version has expired. How do I register my copy of DownloadStudio?

You need to purchase DownloadStudio and a serial number and license key will be sent to you. To purchase DownloadStudio, click the Help/Buy Online menu item to go to Conceiva's secure online purchasing system.