Yes - got your email. We're working through a bunch of support requests and will get back to you via email shortly.
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We reproduced the issue here and found that Mezzmo is always selecting the first subtitle if it is a text based subtitle regardless of whether a higher priority language subtitle is found further down the list. We will fix this for the next update.
Hi Peter, it's been 3 weeks now since you wrote me in an e-mail you already fixed this issue.
Any ETA when the patch/update/upgrade going to be released as I'm really looking forward to have this in our network to be able to stream
different languages based on the device.
Hi,
there is currently no ETA on when the next update will be released. The update will be a major one with several new features. We will send you a patch via email containing the changes for the subtitle language selection.
Hi Peter,
I send 2 emails concerning my findings including a crash dump (21MB as attachment) but I get following message from a mail server:
This message was created automatically by mail delivery software.
A message that you sent has not been delivered to all of its recipients after
more than 24 hours on the queue on smtpcorp.com.
The message identifier is: 1epK9O-9EFMCY-42
The subject of the message is: Re: Mezzmo Subtitles Issue on Samsung
The date of the message is: Fri, 23 Feb 2018 21:40:49 +0100
The following address(es) have not yet been delivered:
support@conceiva.com
No action is required on your part. Delivery attempts will
continue for some time, and this warning may be repeated at
intervals if the message remains undelivered. Eventually the
mail delivery software will give up, and when that happens,
the message will be returned to you.
____________________________________________
followed by:
This message was created automatically by mail delivery software.
A message that you sent has not been delivered to all of its recipients after
more than 48 hours on the queue on smtpcorp.com.
The message identifier is: 1epK9O-9EFMCY-42
The subject of the message is: Re: Mezzmo Subtitles Issue on Samsung
The date of the message is: Fri, 23 Feb 2018 21:40:49 +0100
The following address(es) have not yet been delivered:
support@conceiva.com
No action is required on your part. Delivery attempts will
continue for some time, and this warning may be repeated at
intervals if the message remains undelivered. Eventually the
mail delivery software will give up, and when that happens,
the message will be returned to you.
The attachment is too large so your email is being rejected by your email server and our email server. Please upload the crash dump files to a filesharing site like Dropbox, Google Drive, OneDrive, etc. and then email the download link to us at support [at] conceiva [dot] com.