Toshiba TV aspect

Hello I have a Toshiba tv, some mkv's that get transcoded don't display the right aspect ratio, instead of 16:9 it looks 4:3, non transcoded files are good. What can I do?

Check the device profile that is assigned to your TV in the Media Devices dialog in Mezzmo. Let us know what device profile you are using. Also, post the FFmpeg information for one of the MKV files that has a wrong aspect ratio when transcoded. To do this, right-click on the MKV in Mezzmo and click 'Get FFmpeg Information'.

Thank you for replying =)

The profile i'm using is Toshiba Tv (Japan) the other Toshiba TV profile wouldn't work. Also is there a way of forcing the transcoding settings, such as forcing a 24fps mkv to 25fps or 30fps, as ntsc mkv's seem to jerk on panning motion.

FFmpeg information is as follows

ffmpeg version N-48886-g5ce023b Copyright (c) 2000-2013 the FFmpeg developers
built on Jan 14 2013 19:16:33 with gcc 4.7.2 (GCC)
configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-libass --enable-libbluray --enable-libcaca --enable-libfreetype --enable-libgsm --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libxavs --enable-libxvid --enable-zlib --enable-filter=frei0r
libavutil 52. 14.100 / 52. 14.100
libavcodec 54. 89.100 / 54. 89.100
libavformat 54. 59.107 / 54. 59.107
libavdevice 54. 3.102 / 54. 3.102
libavfilter 3. 32.100 / 3. 32.100
libswscale 2. 1.103 / 2. 1.103
libswresample 0. 17.102 / 0. 17.102
libpostproc 52. 2.100 / 52. 2.100
Input #0, matroska,webm, from 'E:\My Videos\Anime\Heaven's Lost Property (1080)\Heaven's Lost Property - 02 [Blu-Ray][1080p][Dual-Audio][UNCENSORED][ShaqSalazar].mkv':
Metadata:
creation_time : 2011-12-24 21:01:56
Duration: 00:23:42.00, start: 0.000000, bitrate: 8236 kb/s
Chapter #0.0: start 0.000000, end 110.026000
Metadata:
title : Chapter 01
Chapter #0.1: start 110.026000, end 678.094000
Metadata:
title : Chapter 02
Chapter #0.2: start 678.094000, end 1303.719000
Metadata:
title : Chapter 03
Chapter #0.3: start 1303.719000, end 1393.058000
Metadata:
title : Chapter 04
Chapter #0.4: start 1393.058000, end 1422.004000
Metadata:
title : Chapter 05
Stream #0:0(eng): Video: h264 (High), yuv420p, 1916x1072 [SAR 4288:4311 DAR 16:9], SAR 214:215 DAR 51253:28810, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Metadata:
title : by ShaqSalazar
Stream #0:1(eng): Audio: truehd, 48000 Hz, 5.1(side), s32 (default)
Metadata:
title : English 5.1
Stream #0:2(jpn): Audio: truehd, 48000 Hz, stereo, s32
Metadata:
title : Japanese 2.0
Stream #0:3(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
title : English Dialogue
Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle (default)
Metadata:
title : English Sign/Songs
At least one output file must be specified


---> DB Level Info: 50, 100
---> Frame rate: 23.98
---> Aspect ratio: 51253:28810

Thanks for the information. The aspect ratio of your MKV is non-standard and certain models of Toshiba TVs do not handle these non-standard aspect ratios well.

The 'Toshiba TV' device profile will maintain your aspect ratio (it pads so the transcoded video has a standard aspect ratio), so it is best you choose this device profile. When you choose it, you say it is not working - in what way? I'd like to see a set of logs when you try to stream with the the 'Toshiba TV' device profile and then we will be able to fix this problem. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Make sure you are using the 'Toshiba TV' device profile and try streaming the MKV to your TV. When it fails to play, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

Thanks Paul, I have sent the zip to you.

Toshiba TV profile wont transcode anything coming up with "Media Playback error"
Toshiba TV (Japan) works but aspect is wrong.

I look forward to your reply =)

Got your email & logs. We'll analyze them shortly and respond back via email.

Thank you very much. The updated Toshiba profile fixed the issue, all my media plays back on the tv and also in the right aspect ratio. =)