Problems with Mezzmo App on Nexus7

I've had this problem since the release of Mezzmo 4 and the App. While Conceiva support have treated it as if it is a player profile issue, it is clear to me it is an app issue. I have had an issue where certain movie and music files refuse to play, yet when I use the play to option in the Mezzmo server program they play without problem and the stream is visible in the status window. It is clear, when using the app to play the files, the 'play to' and status window does not update which would suggest it is a communication problem with the app...not a profile issue with my player... Has any nexus 7 users out there experienced the issue and is there a solution?

Thanks!

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Originally Posted by TotalHD

I've had this problem since the release of Mezzmo 4 and the App. While Conceiva support have treated it as if it is a player profile issue, it is clear to me it is an app issue. I have had an issue where certain movie and music files refuse to play, yet when I use the play to option in the Mezzmo server program they play without problem and the stream is visible in the status window. It is clear, when using the app to play the files, the 'play to' and status window does not update which would suggest it is a communication problem with the app...not a profile issue with my player... Has any nexus 7 users out there experienced the issue and is there a solution?

Thanks!

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I have a Nexus 7 and have not had any issues. I'll haven't used it much over the past two weeks but I'll use it some more over the next few days and see if I have any issues.

We're happy to investigate this further for you. We'd like to see a set of logs from Mezzmo (Android) app when you try to play the movie. Turn on logging in Mezzmo (Android) app by going to Settings. Exit Mezzmo (Android) app and start it again. Reproduce the movie playing problem and when reproduced, go back to Settings to view your logs. Email them to us at support [at] conceiva [dot] com. In your email, let us know what device you are streaming to, what device profile is assigned to this device in the Mezzmo (Windows) app's Media Devices dialog and the FFmpeg information for the video you are trying to play (right-click on the video in Mezzmo Windows and click 'Get FFmpeg Information').

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Originally Posted by jbinkley60

I have a Nexus 7 and have not had any issues. I'll haven't used it much over the past two weeks but I'll use it some more over the next few days and see if I have any issues.

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Thank you for taking the time to look into this.

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Originally Posted by Paul

We're happy to investigate this further for you. We'd like to see a set of logs from Mezzmo (Android) app when you try to play the movie. Turn on logging in Mezzmo (Android) app by going to Settings. Exit Mezzmo (Android) app and start it again. Reproduce the movie playing problem and when reproduced, go back to Settings to view your logs. Email them to us at support [at] conceiva [dot] com. In your email, let us know what device you are streaming to, what device profile is assigned to this device in the Mezzmo (Windows) app's Media Devices dialog and the FFmpeg information for the video you are trying to play (right-click on the video in Mezzmo Windows and click 'Get FFmpeg Information').

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Email sent!

Thank you!

Thanks - we'll check the logs and report back via email.

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Originally Posted by Paul

Thanks - we'll check the logs and report back via email.

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I received a couple of email bounce backs when providing the log files...did my latest email attempt make it to support?

Thanks

To be sure, upload them to a filesharing site like Google Drive, Dropbox, mega.co.nz, etc. and email us the download link. We are having some problems with emails from with Gmail users when sending attachments. Gmail users are reporting "read error" bounce backs. It's not just us; it's happening to quite a few other individuals and companies. Google is looking into it and we are also.

Any opportunity to look into this yet?

Thanks

Got your logs. We're working our way through the Xmas/New Year backlog :eek:. You should get a response from us via email very soon.