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Type: Posts; User: Peter

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    Mezzmo can embed the srt into the file while...

    Mezzmo can embed the srt into the file while transcoding if the device profile specifies that the device only supports embedded subtitles and not external subtitles. Which profile are you currently...
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    We have found that the app is crashing when...

    We have found that the app is crashing when trying to get the mac address from the phone, we have fixed the issue and are working on trying to build the app for the play store. The play store have...
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    Has Serviio been updated? Possibly the server is...

    Has Serviio been updated? Possibly the server is using a different server type in their description document.
  4. Older Sony TVs did not support external subtitles...

    Older Sony TVs did not support external subtitles and subtitles could only be displayed burned into the video when transcoding. Newer Android TV Sony TVs do support external subtitles so changing...
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    We currently base our video player in the Mezzmo...

    We currently base our video player in the Mezzmo app on ijkPlayer which may not support 4k video well on some devices. We recommend using MX Player as an alternative video player as this has very...
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    Can you please try refreshing the server list in...

    Can you please try refreshing the server list in the Mezzmo Android app by touching the refresh icon at the top right of the list.
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    Transcoding on the fly burning subtitles can be...

    Transcoding on the fly burning subtitles can be quite slow sometimes because it requires a full re-encode of the video frames. For best results you should pre-transcode...
  8. ffmpeg does not have the ability to merge the...

    ffmpeg does not have the ability to merge the pixels of the subtitle without re-encoding the video frames. If the video is a DVD rip with picture based subtitles then you will need to pre-transcode...
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    The app on your ipad may be caching the server,...

    The app on your ipad may be caching the server, which app are you using on the ipad?
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    For the Roku Mezzmo will transcode an mpeg file...

    For the Roku Mezzmo will transcode an mpeg file and select the first audio track by default, this works fine for most discs but some have the main audio as the second or third track which could...
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    Hi Andrew, there are no issues that we know of...

    Hi Andrew,
    there are no issues that we know of with Android 10. We will check the crash reports to see if we can find anything related to Android 10.
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    Most of the newer Sony TVs run Android TV so this...

    Most of the newer Sony TVs run Android TV so this gives you the ability to run Mezzmo Android to get DLNA support. From searching Google it appears this model TV runs Android TV.
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    Sorry I should have said to set the sort order of...

    Sorry I should have said to set the sort order of the playlist to Sort Title (Ascending) not Display Title. This works for Movies but does not appear to work for the titles of series, we will...
  14. Mezzmo looks up metadata for the file and then...

    Mezzmo looks up metadata for the file and then creates a display title using the season and episode information. You can change this to use the filename as the title...
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    Check the properties of the 2nd Pink Panther in...

    Check the properties of the 2nd Pink Panther in Mezzmo to see if the Categories includes Movie.
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    Set the sort order of the playlist to Display...

    Set the sort order of the playlist to Display Title Ascending and this should rebuild the playlist to put titles starting with The under the next letter. So The Amazing Spiderman will be under A.
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    Possibly the updating of the images path is not...

    Possibly the updating of the images path is not in the released version 5.2.0.0. You can send an email to support [at] conceiva [dot] com and we will send you the beta to try.
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    The path to the poster files will need to be...

    The path to the poster files will need to be changed in the database. Create the folder CChase in Users on the new computer and then under this create AppData\Local and then copy the Conceiva folder...
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    It may be an issue with the path to the images in...

    It may be an issue with the path to the images in the Mezzmo database, is the database located at the same path as on the old computer?
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    In the backup folder if you go to the...

    In the backup folder if you go to the Artwork\Poster folder are there any images?
  21. If you can send us new logs we can investigate to...

    If you can send us new logs we can investigate to see if there are any other log lines that appear too often.
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    You can send an email to support [at] conceiva...

    You can send an email to support [at] conceiva [dot] com to get the profile. The profile will be released with the next Mezzmo update.
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    Hi, we have a patch containing all the latest...

    Hi,
    we have a patch containing all the latest fixes that you can try. Send an email to support [at] conceiva [dot] com and we will send you the patch.
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    We are investigating the problem and will let you...

    We are investigating the problem and will let you know when a fix is ready.
  25. Can you please upload the logs to wetransfer or...

    Can you please upload the logs to wetransfer or another of the file sharing sites and send us a download link to support [at] conceiva [dot] com?
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