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Type: Posts; User: Peter

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  1. Replies
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    Only if the files do not match the device profile...

    Only if the files do not match the device profile and transcoding is enabled will they be transcoded only the fly. If you want new files to be pre-transcoded you will have to pre-transcode the...
  2. Thread: Play Fi Support

    by Peter
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    2,963

    Which device profile are you using for the...

    Which device profile are you using for the android device running BubbleUPnP? Try setting this for the Play Fi device as the Mezzmo android app will request the metadata for the device using it's...
  3. Thread: DTS PlayFi

    by Peter
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    From what I can see PlayFi only works with PlayFi...

    From what I can see PlayFi only works with PlayFi devices but it is able to stream from DLNA servers. The devices themselves only appear to work with the PlayFi client and do not support control...
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    Looks like encoding is limited by libvpx based...

    Looks like encoding is limited by libvpx based upon the resolution (from https://stackoverflow.com/questions/41372045/vp9-encoding-limited-to-4-threads):


    It appears that 16 threads is the...
  5. Thread: Samsung QE65Q82

    by Peter
    Replies
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    230

    If the video is not transcoded then the problem...

    If the video is not transcoded then the problem is likely that the network bandwidth is not sufficient to stream the video fast enough for the device to be able to play it smoothly. 4k videos are...
  6. Thread: License key lost

    by Peter
    Replies
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    2,441

    Please send an email to support [at] conceiva...

    Please send an email to support [at] conceiva [dot] com and we will send you the registration details.
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    Christmas/New Year Holidays

    Hi,

    over the Christmas/New Year Holidays break there will be limited support available while we close the office and take a break. Emails to support may not be answered until we get back on the...
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    We compared the logs you previously sent us for...

    We compared the logs you previously sent us for Mezzmo to the capture from Wireshark for allShare and could not find anything that would indicate a problem. We recommend changing the Device Profile...
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    The file did not show any files being listed so...

    The file did not show any files being listed so perhaps you already had the files listed and just selected to stream them in which case it makes it difficult to find the streaming files in the...
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    The contents of the pcap file from wireshark did...

    The contents of the pcap file from wireshark did not show any files being streamed so we are unable to get any information from it on how to improve Mezzmo to stream chapters to the TV. If you can...
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    You stated previously that your files stream to...

    You stated previously that your files stream to the TV using the Samsung allshare server with chapters working so we need you to stream a file to the TV using the Samsung allshare server so that we...
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    In order to determine how to change Mezzmo to...

    In order to determine how to change Mezzmo to reproduce the behaviour of the other server we need to see how the other server delivers the file with the chapter information. So we need you to stream...
  13. An email was sent to you on October 7th with the...

    An email was sent to you on October 7th with the link to the beta. I will resend the email.
  14. If you have sent an email to support over the...

    If you have sent an email to support over the weekend we have replied this morning with a link to the beta.
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    We have looked at the capture file and it does...

    We have looked at the capture file and it does not contain any information about a file being played, it only contains a browse of the top level playlists of the server.
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    Hi, Mezzmo may need to transcode the files,...

    Hi,
    Mezzmo may need to transcode the files, please make sure that you have transcoding enabled in Transcoding Settings and also in Device Settings.
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    We did not receive the email, can you please try...

    We did not receive the email, can you please try sending it again.
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    1,354

    Yes, it should be a large file once you save it. ...

    Yes, it should be a large file once you save it. Add it to a zip and send it to us.
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    During the installation of Wireshark another...

    During the installation of Wireshark another program is installed to allow wireshark to collect network traffic called Npcap, did this program install correctly? Wireshark may also not work with...
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    Yes the Mezzmo app for Samsung does not support...

    Yes the Mezzmo app for Samsung does not support chaptering, this is why I asked if you were using the app as this would have explained why it was not working. I would greatly appreciate it if you...
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    I mean the Mezzmo app on the TV. There may be...

    I mean the Mezzmo app on the TV.

    There may be an additional header required or some other communication as Mezzmo is listing the chapter file and the TV requests it.
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    There is a Mezzmo app available for some models...

    There is a Mezzmo app available for some models of Samsung TV so I thought you may be using this and it was causing some confusion. If you are just using the default player on the TV then the...
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    We are still working on updating the app so that...

    We are still working on updating the app so that we can release it in the Google Play store. If you are experiencing a crash on Android 10 please send an email to support [at] conceiva [dot] com and...
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    Are you using the Mezzmo app on the TV? Using...

    Are you using the Mezzmo app on the TV? Using the Mezzmo app on the TV chapters are not currently supported. Using the Mezzmo server and the Samsung TV default player (allshare) then chapters...
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    The contents of the mta files is the same as...

    The contents of the mta files is the same as Mezzmo is generating and sending to the TV. Either chapters are only supported via USB or there is another issue causing it not to work. Do chapters...
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