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Type: Posts; User: Peter

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    For the Roku Mezzmo will transcode an mpeg file...

    For the Roku Mezzmo will transcode an mpeg file and select the first audio track by default, this works fine for most discs but some have the main audio as the second or third track which could...
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    Hi Andrew, there are no issues that we know of...

    Hi Andrew,
    there are no issues that we know of with Android 10. We will check the crash reports to see if we can find anything related to Android 10.
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    Most of the newer Sony TVs run Android TV so this...

    Most of the newer Sony TVs run Android TV so this gives you the ability to run Mezzmo Android to get DLNA support. From searching Google it appears this model TV runs Android TV.
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    Sorry I should have said to set the sort order of...

    Sorry I should have said to set the sort order of the playlist to Sort Title (Ascending) not Display Title. This works for Movies but does not appear to work for the titles of series, we will...
  5. Mezzmo looks up metadata for the file and then...

    Mezzmo looks up metadata for the file and then creates a display title using the season and episode information. You can change this to use the filename as the title...
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    Check the properties of the 2nd Pink Panther in...

    Check the properties of the 2nd Pink Panther in Mezzmo to see if the Categories includes Movie.
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    Set the sort order of the playlist to Display...

    Set the sort order of the playlist to Display Title Ascending and this should rebuild the playlist to put titles starting with The under the next letter. So The Amazing Spiderman will be under A.
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    Possibly the updating of the images path is not...

    Possibly the updating of the images path is not in the released version 5.2.0.0. You can send an email to support [at] conceiva [dot] com and we will send you the beta to try.
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    The path to the poster files will need to be...

    The path to the poster files will need to be changed in the database. Create the folder CChase in Users on the new computer and then under this create AppData\Local and then copy the Conceiva folder...
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    It may be an issue with the path to the images in...

    It may be an issue with the path to the images in the Mezzmo database, is the database located at the same path as on the old computer?
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    In the backup folder if you go to the...

    In the backup folder if you go to the Artwork\Poster folder are there any images?
  12. If you can send us new logs we can investigate to...

    If you can send us new logs we can investigate to see if there are any other log lines that appear too often.
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    You can send an email to support [at] conceiva...

    You can send an email to support [at] conceiva [dot] com to get the profile. The profile will be released with the next Mezzmo update.
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    Hi, we have a patch containing all the latest...

    Hi,
    we have a patch containing all the latest fixes that you can try. Send an email to support [at] conceiva [dot] com and we will send you the patch.
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    We are investigating the problem and will let you...

    We are investigating the problem and will let you know when a fix is ready.
  16. Can you please upload the logs to wetransfer or...

    Can you please upload the logs to wetransfer or another of the file sharing sites and send us a download link to support [at] conceiva [dot] com?
  17. Hi, code 2100 is a common code that is returned...

    Hi,
    code 2100 is a common code that is returned when Mezzmo sends the stop command to the Chromecast when nothing is playing, this code can be ignored. Code 8 I have not seen before and cannot find...
  18. For the videos that stutter please check the...

    For the videos that stutter please check the bitrate of the video to see if it is very high as this could cause stuttering. Also check to see if Mezzmo is transcoding the file on the fly in the...
  19. Hi, when Mezzmo.exe is running the folder...

    Hi,
    when Mezzmo.exe is running the folder processing tasks are handled in Mezzmo.exe. If Mezzmo.exe is not running then this is done by MezzmoMediaServer.exe so you can check to see if the CPU...
  20. Sticky: Sounds like a nice idea for TV devices where it...

    Sounds like a nice idea for TV devices where it is not possible to swipe from the top to display the system clock.
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    Could you please have a look in the Windows Event...

    Could you please have a look in the Windows Event viewer to see if this reports the error code https://support.ipconfigure.com/hc/en-us/articles/115004833803-Windows-Event-Viewer-Application-Logs
  22. Yes, the Panasonic Viera (2011 Models, Adjusted...

    Yes, the Panasonic Viera (2011 Models, Adjusted Aspect Ratio) profile does this. What device are you using?
  23. Possibly the multicast messages from the server...

    Possibly the multicast messages from the server are being blocked when using wifi and the other DLNA player has cached the server's ip address. You can try in the Mezzmo Android app's server list...
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    Thanks for the dump file, the call stack does not...

    Thanks for the dump file, the call stack does not indicate a problem in the Mezzmo application as the crash is in a windows dll. Please try checking system files for a problem by running the system...
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    Hi, when the crash occurs please go to...

    Hi,
    when the crash occurs please go to c:\windows\SysWOW64 and run taskmgr.exe then find Mezzmo.exe in the process list and right-click and create a dump file. Add the dump file to a zip and upload...
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