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We will need to see the logs to determine if Mezzmo is sending the original file to the TV. Can you please enable diagnostic logging...

Hi,
it looks like your TV uses Android TV, please try going to 'Media Devices' in Mezzmo and double-click your TV in the list then change the profile to 'Conceiva Mezzmo (Android)' then try...

Mezzmo has the codec information but for most clients this is not sent in the item listing. It is only sent to Mezzmo Android so if a client does display the TrueHD icon it must be sampling the...

I downloaded a truehd and atmos file and loaded them in Mezzmo with a breakpoint on the code where Mezzmo gets information from the file to see if there was anything to distinguish the files that was...

Can you please post the ffmpeg information of two files, one with Atmos and one with TrueHD so we can see if there is any difference?

We will try to reproduce this here. Does it happen only when using 'Get Internet Artwork' to update the poster or when using 'Get Online Metadata' also?

We have had a similar issue reported in the past but have not been able to reproduce it here. Can you please send us a screenshot?

If you put the year in the filename then Mezzmo will find the correct metadata in the case of two movies with the same name then the Release date will be populated correctly. Also Mezzmo will remove...

Are you using the Mezzmo Android app and enabling random shuffle?

You could also select to sort the files by Release Date and this would put them in the correct order without the need to put 01, 02, etc in the file name.

I created the same playlist here and set the sort order to Random Shuffle and I got maybe one or two songs from the same album near each other in the playlist but mostly they were well shuffled. The...

You should use the Samsung N profile.

We are using the stdlib function rand() so the randomness of the distribution may be limited by this and producing indexes that are close to the previous indexes resulting in songs from the same...

Isn't the goal of shuffle play to have them distributed in the playlist so this would achieve what you are after.

Your settings screenshot shows the playlist is sorted by Album / Series, can you please try changing this to Random shuffle?

Is it a smart playlist or an active playlist? Active playlists will add the album as a sub-playlist if the keyword album is added to the list of keywords. A smart playlist will just be a flat...

We have fixed the issue. Please send an email to support [at] conceiva.com and we will send you the latest beta to try.

Hi,
it depends upon how large a pool of tracks the shuffle play is pulling from as to whether albums are repeated. The random selection is made from all the albums each time so the fewer albums...

Hi,
this can happen if the Library item no longer exists in the database. It is possible to re-create the library item by opening the Mezzmo.db file in an sqlite editor such as SqlLiteSpy and...

If a file is not identified as a photo, video or music then it is treated as a folder. This could be because Mezzmo has tried to resolve the information from the file while it was being downloaded...

You could right-click on the files and select to export metadata in Mezzmo and this will create an xml file with the metadata and thumbnail images alongside the file on disk.

Files may not show up on the client if parental controls are active and the rating of the files is greater than the rating allowed for that devices. Please check if parental controls are enabled. ...

Hi,
You should continue using the Samsung N No-DTS. If you experience problems please let us know.

In the 'Media Server Settings' you can select which network adapter you want Mezzmo to listen on. Using this you can de-select the VPN NIC so that Mezzmo only listens on the LAN NIC.

If you are viewing the photos in the web you can add a description or tag and this will be displayed when viewing the photo.