DownloadStudio (paid) was working perfectly then suddenly it would only download the web html file but no video. I tried several other options under the "action" tab but no video. I went to the help section and reviewed the simple instructions noted in Conceiva help section for DownloadStudio. I UN-installed and re-installed the program 3 times, disabled my firewall and anti-virus program during installation and after 3 hours of trouble shooting, I give up! I need help, Please.