Cant update artwork since yesterday.

**Mike Swift** · 02-08-2020, 12:25 AM

Mezzmo has been working well since at least 2013, the date on my purchase key backup, but I suspect longer.

A few weeks ago video media artwork would update when I selected View – Refresh and 99% of the time with the correct artwork.

If it didn’t I could select Properties – Change Poster – Get Internet Artwork, if the file name wasn’t added to the search box I did so manually and then had the choice of Artwork to add to the file.

I tried this yesterday and got the message “Mezzmo cannot find any artwork for this music or video using the information you have provided.”

I did a repair install which didn’t help, as possibly from an old download, this morning an update 6.0 was flagged and I installed this.

I still have the same message when I try and add artwork, I’ve tried with several video and music files without success.

Nothing has changed over the last few days, nothing installed or altered.

Any help with this strange problem gratefully received.

**martyd** · 02-08-2020, 02:55 PM

Yes, same here. Mezzmo gets the correct metadata and artwork from thetvdb.com and themoviedb.org when doing Get Online Video Metadata, but gets that error when I try the Get Internet Artwork option under Change Poster. Something changed with the 6.0 release, by the looks of it.

**Nightlight** · 02-09-2020, 04:03 AM

Aye, same here.

**Peter** · 02-10-2020, 08:35 AM

We have reproduced the problem here and will investigate further.

**Mike Swift** · 02-10-2020, 10:45 AM

Many thanks, on the ball as usual.

**Peter** · 02-10-2020, 12:43 PM

We have fixed this issue and will release an update. If you would like to try the fix send an email to support [at] conceiva [dot] com

**Mike Swift** · 02-11-2020, 09:22 PM

Many thanks, downloaded the fix from the site in the e-mail you sent me and can confirmn Get Internet Artwork now works, at lease on my setup.

Again Thanks

Mike

**Nightlight** · 02-12-2020, 08:08 PM

Thanks for posting the link Mike, all working fine now.

**ftanner** · 02-14-2020, 06:53 AM

Peter... Is 6010 ready for general availability, or is it still in "testing". I found a regression in 6000 that you guys had fixed a couple of years ago.

**Peter** · 02-14-2020, 08:06 AM

Please contact support for the link to the installer as the version that was posted in this thread may be out of date soon and we prefer not to have links to old versions posted in threads.

Can you please tell us more details about the regression?