Mezzmo has been working well since at least 2013, the date on my purchase key backup, but I suspect longer.

A few weeks ago video media artwork would update when I selected View – Refresh and 99% of the time with the correct artwork.

If it didn’t I could select Properties – Change Poster – Get Internet Artwork, if the file name wasn’t added to the search box I did so manually and then had the choice of Artwork to add to the file.

I tried this yesterday and got the message “Mezzmo cannot find any artwork for this music or video using the information you have provided.”

I did a repair install which didn’t help, as possibly from an old download, this morning an update 6.0 was flagged and I installed this.

I still have the same message when I try and add artwork, I’ve tried with several video and music files without success.

Nothing has changed over the last few days, nothing installed or altered.

Any help with this strange problem gratefully received.