Roku 3 is now not working with the Mezzmo app

**ericve** · 04-19-2020, 04:54 AM

Last night I tried to run the Mezzmo app on a Ruko 3 (4200X) and it did not work. When running the app it will display the Mezzmo starting icon for about 2 seconds and then drops back to the Roku home screen. This is repeatable. In trying to debug this I have:
1) restarted the Mezzmo server and PC
2) restarted the Roku box
3) removed the Mezzmo app and reinstalled it

Other points are
1) The two LG smart TVs can find and play off the Mezzmo server
2) The Roku TV (Cheap BestBuy TV) can find and play off the Mezzmo server
3) I have been running the Roku 3 for years without any issues

I did look and there was a software update to the Roku 3 box on April 15, 2020. Version 9.3.0 build 4118. So far this update to the Roku 3 looks to be the I only thing I can find that has caused this problem.

Note: I just hooked up an used Roku 3 to the same system with software version 9.2 and that still has no problem running the Mezzmo app.

**Peter** · 04-20-2020, 08:28 AM

Can you please try installing the Mezzmo beta channel to see if this works https://my.roku.com/add/MezzmoBeta

**ericve** · 04-21-2020, 03:28 AM

Unfortunately, Mezzmo Beta version 1.6 build 3, as downloaded per link (https://my.roku.com/add/MezzmoBeta) exhibits the same behavior as the standard Mezzmo release on Roku, version 1.4 build 8. In short terms, the Roku 3 still does not work with Mezzmo.

**Peter** · 04-21-2020, 08:28 AM

Are you able to use the Roku Streaming media app on the Roku to connect to Mezzmo and stream files? Our Roku 3 is not currently working so we cannot test the issue (the power supply is not working).

**ericve** · 04-21-2020, 10:08 AM

I installed the "Roku Media Player" and it does connect to the Mezzmo server and is does stream files (tested two movie files).
Note, I also looked at my Roku TV and it is still on version 9.2, the older version. So it looks like this version 9.3 is being slowly updated among the Roku series, which is not a big surprise.
I am open to more debugging where possible.

**Peter** · 04-22-2020, 08:34 AM

We have purchased a replacement power supply for our Roku 3 so hopefully we will be able to reproduce the issue when it arrives. When we are able to reproduce the issue we will update the beta and let you know.

**WHV_Glenn** · 04-25-2020, 04:37 AM

As of yesterday 4/23/20 The Mezzmo App on our Roku Ultra has also stopped working. It does work on the older model Roku in the bedroom, but NOT on the Roku Ultra.
I did deleted the cache on the Roku (and restarted) = No effect - No Fix
Then I deleted and reinstalled = No effect - No Fix
Then I reinstalled the Beta version = No effect - No Fix

While the Roku Media app does work on some video - poorly on some videos and not at all on others (I am sure it is an encoding issue).
Hopefully you can get the Roku Mezzmo app updated & working, it really does work So Well! Thanks!

**ftanner** · 04-26-2020, 05:03 AM

It's the latest Roku update. Version 9.3.0. It breaks both the Mezzmo beta and the Mezzmo release apps. They changed something with the Roku Media Player in the 9.3.0 update.

It's broken for me too, but the Roku Media Player by itself works.

**Paul** · 04-26-2020, 09:54 AM

Thanks for the information. We will do our own testing in the next few days (after we get our Roku 3 back up and running) and try to resolve the issue. We'll post back here with our findings.

**ftanner** · 04-26-2020, 11:31 AM

Originally Posted by Paul

Thanks for the information. We will do our own testing in the next few days (after we get our Roku 3 back up and running) and try to resolve the issue. We'll post back here with our findings.

I'm not sure if the Roku 3 is new enough to get the new 9.3.0 update.