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[ftanner]

I think I might be onto something here.

I think you guys may be experiencing some DNS issues. I cannot resolve www.conceiva.com from my DNS, Google's public DNS, nor Cloudflare's public DNS. I also tried my VPN provider and cannot resolve it either. Nor can I resolve mail.conceiva.com (I don't know if this is a legit name for your mail server).

Would the Autoupdate.DLL cause this issue if your DNS was having issues?

PS U:\> nslookup
Default Server: ad-net-dc01.home.mybellybutton.com
Address: 10.8.1.1

> server 8.8.4.4
DNS request timed out.
timeout was 2 seconds.
Default Server: [8.8.4.4]
Address: 8.8.4.4

> www.conceiva.com
Server: [8.8.4.4]
Address: 8.8.4.4

*** [8.8.4.4] can't find www.conceiva.com: Server failed
> server 8.8.8.8
Default Server: dns.google
Address: 8.8.8.8

> www.conceiva.com
Server: dns.google
Address: 8.8.8.8

*** dns.google can't find www.conceiva.com: Server failed
> server 1.1.1.1
Default Server: one.one.one.one
Address: 1.1.1.1

> www.conceiva.com
Server: one.one.one.one
Address: 1.1.1.1

*** one.one.one.one can't find www.conceiva.com: Server failed
>

Obviously, forum.conceiva.com resolves just fine.

[Peter]

Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?

[jbinkley60]

Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?

Peter,

Just an FYI, with the DNS change your old provider was sending out SERVFAIL messages with long TTLs. This means many clients and DNS servers will cache this DNS negative response and folks will likely continue experiencing issues getting to you until the TTLs expire or they flush their caches. I had to flush my DNS server caches to get back to your domain.


Jeff

[ftanner]

Peter,

Just an FYI, with the DNS change your old provider was sending out SERVFAIL messages with long TTLs. This means many clients and DNS servers will cache this DNS negative response and folks will likely continue experiencing issues getting to you until the TTLs expire or they flush their caches. I had to flush my DNS server caches to get back to your domain.


Jeff

Luckily, I keep a very short TTL on my internal (to my home network) DNS servers. My next hop is a PiHole that I built myself, which then hops out to Google and Cloudflare, so I was "only" down for about 24 or 48 hours reaching Conceiva.

[ftanner]

Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?

Is there some way I can maintain my existing database doing this? I haven't had the chance to back it up in several weeks thanks to having to rebuild all of my playlists.

[Peter]

Yes, when you uninstall you can choose to keep your existing Mezzmo library. There is a question in the uninstaller like 'Do you want to remove your Mezzmo library?'. You can also go to c:\users\<username>\appdata\local\Conceiva and make a copy of the Mezzmo folder to backup the database.

[ftanner]

Yes, when you uninstall you can choose to keep your existing Mezzmo library. There is a question in the uninstaller like 'Do you want to remove your Mezzmo library?'. You can also go to c:\users\<username>\appdata\local\Conceiva and make a copy of the Mezzmo folder to backup the database.

So I uninstalled it.... However, because, when I installed it, I named the service something other than Mezzmo, when I did the uninstall, if failed to uninstall the service with an error message stating that it could not remove the service. So I had to manually delete it using 'sc delete servicename'.

I will post again once I have it re-installed and running. I just wanted to update with the uninstall error.

[ftanner]

Re-installed. Same error message. It also complains that the service isn't registered.

[ftanner]

I just noticed something interesting. When I went to install it, for whatever reason, it tried to access a drive that doesn't exist, but used to.

Log Name: Application
Source: MsiInstaller
Date: 12/7/2020 1:43:10 PM
Event ID: 11327
Task Category: None
Level: Error
Keywords: Classic
User: HOME\svc-mezzmo
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Product: Microsoft Visual C++ 2005 Redistributable -- Error 1327.Invalid Drive: Z:\
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11327</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:43:10.7898186Z" />
<EventRecordID>12802</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security UserID="S-1-5-21-1585342090-3466823785-1756429835-1112" />
</System>
<EventData>
<Data>Product: Microsoft Visual C++ 2005 Redistributable -- Error 1327.Invalid Drive: Z:\</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B41343946323439462D304339312D343937462D38 3644462D4232353835453845373642377D</Binary>
</EventData>
</Event>


But I am also still getting these two errors in the Event Logs as well.

Log Name: Application
Source: Application Error
Date: 12/7/2020 1:46:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x5f641e44
Exception code: 0xc00000fd
Fault offset: 0x00047d88
Faulting process id: 0x27dc
Faulting application start time: 0x01d6ccd9ad7ef527
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f11509df-ab85-481b-8f3e-22c1c989fbd7
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:46:37.0873371Z" />
<EventRecordID>12806</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.662</Data>
<Data>5f641e44</Data>
<Data>c00000fd</Data>
<Data>00047d88</Data>
<Data>27dc</Data>
<Data>01d6ccd9ad7ef527</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>f11509df-ab85-481b-8f3e-22c1c989fbd7</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 12/7/2020 1:46:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: AutoUpdate.dll_unloaded, version: 2.3.0.8, time stamp: 0x518b18a7
Exception code: 0xc0000005
Fault offset: 0x00082ba9
Faulting process id: 0x27dc
Faulting application start time: 0x01d6ccd9ad7ef527
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: AutoUpdate.dll
Report Id: a3f83019-d123-40c7-b8b7-46d9747b4194
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:46:40.3226911Z" />
<EventRecordID>12810</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>AutoUpdate.dll_unloaded</Data>
<Data>2.3.0.8</Data>
<Data>518b18a7</Data>
<Data>c0000005</Data>
<Data>00082ba9</Data>
<Data>27dc</Data>
<Data>01d6ccd9ad7ef527</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>AutoUpdate.dll</Data>
<Data>a3f83019-d123-40c7-b8b7-46d9747b4194</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[ftanner]

Ok. I've been fiddling around and have made some progress. I have it working now and the service registered and everything.

Important thing to note: If your Temp or TMP paths are bad in Advanced Properties for the system, it will cause that error message. I'd recommend putting a trap for that in the code.