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Thread: New Issue

  1. #1
    Join Date
    Mar 2012
    Posts
    353

    Default New Issue

    I lost power to my house for a few minutes and when I restarted I have a new issue when trying to open the Mezzmo app on my "server".

    I'm running Windows 10 and when I double click on the Mezzmo app to open it, it gets past the splash screen then throws up an error box that says, "Failed to Open the Destination File". Doesn't say what the file was or what the destination was or anything. My only option is to click the Ok button. When I do that, it closes down the Mezzmo app.

    Any ideas?

  2. #2
    Join Date
    Sep 2009
    Posts
    2,418

    Default

    It appears to be an issue with the database. See this similar thread http://forum.conceiva.com/showthread...tion-file-quot. The database may be corrupted so if you have a backup of the database you can go to your database folder which is usually c:\users\<username>\appData\local\Conceiva\Mezzmo and replace the database with the backup. If you don't have a backup then you may have to delete the database and start with a new clean database, you can rename or delete the Mezzmo folder in the above location to do this.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Mar 2012
    Posts
    353

    Default

    I'm not so sure that it's the database.... The reason that I say this is that I can still browse out to and watch movies through the running Mezzmo service. It's just the "desktop app" that seems to have an issue.

  4. #4
    Join Date
    Sep 2009
    Posts
    2,418

    Default

    Possibly it will be permissions on the database if the server is running as a service. Check the permissions on the Mezzmo.db file or on the Mezzmo folder containing the database. You could also try running the Mezzmo application as administrator.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Mar 2012
    Posts
    353

    Default

    Quote Originally Posted by Peter View Post
    Possibly it will be permissions on the database if the server is running as a service. Check the permissions on the Mezzmo.db file or on the Mezzmo folder containing the database. You could also try running the Mezzmo application as administrator.
    Nothing changed with that. It was all running fine and then I lost power to the box. When it came back up, this issue started.

  6. #6
    Join Date
    Sep 2009
    Posts
    2,418

    Default

    I tried to reproduce it by changing the permissions on the Mezzmo.db to deny and also by changing the permissions on the folder to deny but this did not produce the message that you see. We do not have this message defined anywhere in Mezzmo so it may be coming from a third party library. Can you please try downloading the Mezzmo installer and run it to repair the installation files to see if this helps?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Mar 2012
    Posts
    353

    Default

    Quote Originally Posted by Peter View Post
    I tried to reproduce it by changing the permissions on the Mezzmo.db to deny and also by changing the permissions on the folder to deny but this did not produce the message that you see. We do not have this message defined anywhere in Mezzmo so it may be coming from a third party library. Can you please try downloading the Mezzmo installer and run it to repair the installation files to see if this helps?
    Same thing after the repair.

  8. #8
    Join Date
    Mar 2012
    Posts
    353

    Default

    Don't know if this shows you anything useful, but this is what shows up i nthe Windows Application Event Log...

    Log Name: Application
    Source: Windows Error Reporting
    Date: 12/2/2020 8:09:55 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: mp-vid-sa01.home.mybellybutton.com
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Mezzmo.exe
    P2: 6.0.6.0
    P3: 5f5fff3b
    P4: AutoUpdate.dll_unloaded
    P5: 2.3.0.8
    P6: 518b18a7
    P7: c0000005
    P8: 00082ba9
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 748.tmp.WERInternalMetadata.xml

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQue ue\AppCrash_Mezzmo.exe_57bdf0edcfd5f999c75d5a29875 a70db6c732716_161e5bd8_76bb8efd-de7d-4842-82d9-54ce96923243

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 4cf1406d-9123-4ac9-a321-2260733e6f7c
    Report Status: 100
    Hashed bucket:
    Cab Guid: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-02T15:09:55.9670303Z" />
    <EventRecordID>11054</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Mezzmo.exe</Data>
    <Data>6.0.6.0</Data>
    <Data>5f5fff3b</Data>
    <Data>AutoUpdate.dll_unloaded</Data>
    <Data>2.3.0.8</Data>
    <Data>518b18a7</Data>
    <Data>c0000005</Data>
    <Data>00082ba9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 748.tmp.WERInternalMetadata.xml</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Rep ortQueue\AppCrash_Mezzmo.exe_57bdf0edcfd5f999c75d5 a29875a70db6c732716_161e5bd8_76bb8efd-de7d-4842-82d9-54ce96923243</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>4cf1406d-9123-4ac9-a321-2260733e6f7c</Data>
    <Data>100</Data>
    <Data>
    </Data>
    <Data>0</Data>
    </EventData>
    </Event>


    This is one of many errors that show up at the same time.

    There are two outright errors, rather than informational. They are as follows...

    Log Name: Application
    Source: Application Error
    Date: 12/2/2020 8:09:43 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: mp-vid-sa01.home.mybellybutton.com
    Description:
    Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
    Faulting module name: ntdll.dll, version: 10.0.19041.610, time stamp: 0xd49544eb
    Exception code: 0xc00000fd
    Fault offset: 0x00047d88
    Faulting process id: 0x14ac
    Faulting application start time: 0x01d6c8bcbdb79d87
    Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: c6dea515-0f56-4134-a80d-22c55de5acb0
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-02T15:09:43.4511311Z" />
    <EventRecordID>11010</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Mezzmo.exe</Data>
    <Data>6.0.6.0</Data>
    <Data>5f5fff3b</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.19041.610</Data>
    <Data>d49544eb</Data>
    <Data>c00000fd</Data>
    <Data>00047d88</Data>
    <Data>14ac</Data>
    <Data>01d6c8bcbdb79d87</Data>
    <Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>c6dea515-0f56-4134-a80d-22c55de5acb0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    Log Name: Application
    Source: Application Error
    Date: 12/2/2020 8:09:47 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: mp-vid-sa01.home.mybellybutton.com
    Description:
    Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
    Faulting module name: AutoUpdate.dll_unloaded, version: 2.3.0.8, time stamp: 0x518b18a7
    Exception code: 0xc0000005
    Fault offset: 0x00082ba9
    Faulting process id: 0x14ac
    Faulting application start time: 0x01d6c8bcbdb79d87
    Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
    Faulting module path: AutoUpdate.dll
    Report Id: 4cf1406d-9123-4ac9-a321-2260733e6f7c
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-02T15:09:47.4509371Z" />
    <EventRecordID>11016</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Mezzmo.exe</Data>
    <Data>6.0.6.0</Data>
    <Data>5f5fff3b</Data>
    <Data>AutoUpdate.dll_unloaded</Data>
    <Data>2.3.0.8</Data>
    <Data>518b18a7</Data>
    <Data>c0000005</Data>
    <Data>00082ba9</Data>
    <Data>14ac</Data>
    <Data>01d6c8bcbdb79d87</Data>
    <Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
    <Data>AutoUpdate.dll</Data>
    <Data>4cf1406d-9123-4ac9-a321-2260733e6f7c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  9. #9
    Join Date
    Sep 2009
    Posts
    2,418

    Default

    It appears to be saying that it is crashing in the AutoUpdate.dll which is used to check for updates to Mezzmo. When I try to run Mezzmo this morning I am getting a similar issue to you where the app won't run, possibly due to the permissions changes I made yesterday because the log is showing:

    1 - Dec 03 08:54:12.249 [ThreadID:2188] - (1606946052.249) - [00] - <00> - [2188] > InitInstance
    2 - Dec 03 08:54:15.179 [ThreadID:2188] - (1606946055.179) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(AlbumArt);
    3 - Dec 03 08:54:18.095 [ThreadID:2188] - (1606946058.095) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(ImageThumbnail);
    4 - Dec 03 08:54:21.001 [ThreadID:2188] - (1606946061.001) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(VideoThumbnail);
    5 - Dec 03 08:54:23.911 [ThreadID:2188] - (1606946063.911) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(StreamingStatus);
    6 - Dec 03 08:54:26.837 [ThreadID:2188] - (1606946066.837) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(Transcoding);

    The permissions on these files was still set to deny access. Deleting them allowed Mezzmo to run, I would recommend enabling logging from the command line in Mezzmo http://www.mezzmo.com/wiki/doku.php?...face#logging_1 then see what is reported in the log.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10
    Join Date
    Mar 2012
    Posts
    353

    Default

    Ok. I have the logs. I'm going to zip them up and send them to you.

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