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Thread: Philips 40pfl9904 and Mezzmo - sometimes mkv doesn't playback

  1. #1

    Default Philips 40pfl9904 and Mezzmo - sometimes mkv doesn't playback

    Hello,

    I test your program and like it more than any other DLNA servers I tested, but
    On PHILIPS 40PFL9904H some mkv files doesn't play or have issues (no picture, sound delay)

    It will be really great if you can fix it, I am plannig to be your customer.

    I logged faulty playback in a log file - 1st file doesn't have picture, last one doesn't play at all.

    tested on Version: 2.1.12.0

    Thank You!
    Attached Files Attached Files

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hello,

    We need all log files (from both folders) to see what's happening. Can you please zip up both log folders and then send the files to support (at) conceiva (dot) com and we'll get back to you via e-mail after checking your logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Hello Dennis!
    I finally purchased Mezzmo, but suddenly the problem with .mkv files arrived - I couldn't play any mkv file on tv, it just won't start.
    Logs are sent to support

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for the logs - we'll check them out and somebody will get back to you via e-mail.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    After recent update of Mezzmo no files could be played from my Philips 9904 - it all says format not supported.
    Nor .avi neither .mkv - nothing.

    Frankly speaking I'm frustrated that I bought Mezzmo - it doesn't provide the features I need (mkv playback)

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please try the following:

    1. In Mezzmo, stop your Mezzmo media server.
    2. Go to the Media Devices dialog and delete all devices listed.
    3. Go to the Transcoding Setting dialog and delete all your transcoded files.
    4. Start your Mezzmo media server. Assuming your TV is turned on, then it should be discovered and listed again in the Media Devices dialog in Mezzmo.
    5. In the Media Devices dialog, make sure your TV is using the right device profile. Try Philips 7000, Philips 8000 or Philips HT.
    6. Try streaming a few files to your TV and see if things get better.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

    Default

    I did as you recommended.
    I've tried with Philips 7000 profile - it doesn't work at all
    Philips 8000 profile plays only SD files - avi, mpg, vob, wmv
    No my HD files - mkv, m2ts, ts, apple files - m4v, mov, mp4 - are played.

    Also I have Panasonic Viera PR50VT20 - it works fine with all SD/HD content thru Mezzmo.

    So the fault is in the Philips profile

  8. #8

    Default

    This is the example - mkv just doesn't play - tv says format not supported

    Last edited by pzhivulin; 04-29-2011 at 07:47 PM.

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Sounds like your TV model doesn't support MKV files natively, thus you'll need a new profile for it (or you'll need to edit the existing one to exclude MKVs from the supported list). Please let me know if you'd like me to provide instructions on editing your device profile manually or if you'd prefer to e-mail support to get a modified copy.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10

    Default

    Please do both - send the instructions and modified profile

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