FAQ: Cannot see Mezzmo on your DLNA device?

[Dennis]

Here are the most common reasons that can prevent your DLNA/UPnP device from listing Mezzmo or listing files delivered from Mezzmo:

• Make sure your computer and DLNA/UPnP device are both connected to your home network.
• The device and the computer running Mezzmo server must be on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).
• Make sure your Mezzmo media server is running. Click the Start Media Server toolbar button in Mezzmo.
• Check your router does not have built-in UPNP turned on, or a built-in firewall turned on. Try turning these settings off. Reboot your router and PC after making any changes.
• Check your router is not set to use IGMP snooping and turn it off. Reboot your router and PC after making any changes.
• Check your router is not set to use Jumbo Frames and turn it off since your DLNA device may not support Jumbo Frames. Reboot your router and PC after making any changes.
• If you have installed other DLNA media servers (Tversity, etc.) then uninstall them. You may need to uninstall and re-install Mezzmo after this to make sure there's no conflicts.
• In Mezzmo, make sure your DLNA/UPnP device is using the correct device profile. Go to the Media Devices dialog to check/change this.
• In Mezzmo, go to the Media Server Settings dialog and click the Configure Windows Firewall button if it is enabled.
• If you are using a firewall on your computer, make sure "MezzmoMediaServer.exe" and the port listed in the Media Server Settings dialog in Mezzmo are not blocked. Also, ports 1900 and 2869 should not be blocked.
• If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. You need to set the "Disable UPnP" option to "Yes" in Hamachi's settings, or uninstall Hamachi.
• If your network type in Windows is set to Public then the firewall may block Mezzmo. Try changing the type to "Private" (or "Home" or "Work").

If none of the above help, please contact our customer support team.