Compatibility issue with files encoded in Handbrake 0.9.5?

[captainham]

Hi,

I have a Sony BDP-S570 and until recently I have been encoding video files using Handbrake 0.9.4 (using the H.264 (x264) codec).

These files do not play natively on the Sony so when I play them, Mezzmo transcodes them, which is fine.

I have just installed the latest version of Handbrake (0.9.5) and I am encoding files in the exact same way, but now I get the message 'File is corrupt or not supported' when trying to play them on the Sony. The files still play fine in iTunes/QuickTime, and a transcoded file is also still created by Mezzmo.

I have downgraded back to the previous version of Handbrake for now, but as this program is widely used I thought I would mention it here in case the issue resides with Mezzmo (and therefore perhaps could be fixed?).

I have attached the diagnostic log files that result from playing a file encoded with both old and new versions of Handbrake if it helps; can provide source files (and transcoded equivalents) if required also.

Thanks,
Mike

EDIT: I tried encoding a file using MPEG-4(ffmpeg) in v0.9.5 and this worked fine, so the issue only seems to be with the H.264(x264) codec.

[Dion]

Well looking at your transcoding logs. I can see you added subtitles in the 0.9.5 file. Maybe it doesn't like them. Try burning those into the video instead of a separate stream.

[captainham]

Tried again, this time with no subtitles - same result unfortunately. Logs attached.

For info, the default option I use in Hanbrake (in both old and new versions) is burned in only, as opposed to separate stream.

Log files - HB0.9.5 no subtitles.zip

[Paul]

Mezzmo is remuxing that file, not really transcoding, so the video stream is untouched. It's possible that HB 0.9.5 encoding is broken. To dig deeper into this, it would be great if we could have one of the original files here - then I could test it with current FFmpeg and also the previous one and also an up-to-date build and see if it's our FFmpeg or the one used by HB.

[captainham]

Hi Dennis,

Have sent a mail to your support address with a link to download the original file.

Thanks for your help.

Mike

[captainham]

For the benefit of anyone else finding this thread, the issue is not with Mezzmo or with Handbrake...this thread here explains here:

https://forum.handbrake.fr/viewtopic.php?f=5&t=19883

Haven't tested it yet, but just about to!

Thanks to the Conceiva guys for looking into the issue in the first place though, gold star for your efforts