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Thread: Not working with WDTV Live HD

  1. #1

    Default Not working with WDTV Live HD

    I have had a strange issue with Mezzmo and my WDTV Live HD media player. When selecting any video file to play from the WDTV, it just freezes. The "loading" graphic (the little blue circle) just keeps twirling, but the media file never plays.

    It does not do this with a different UPNP player on the exact same network. It plays fine on it. In addition, using different UPNP servers allow for the WDTV to play without a problem (TVersity, Nero Mediahome, etc).

    I went back and forth with Mezzmo customer support for weeks trying to resolve this issue, and eventually got frustrated enough to give up. He kept asking for the same logs repeatedly even though I kept sending the same ones to him.

    I wanted to see if perhaps anybody else here has had this same issue with their WDTV? If so, how did you resolve it?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    Do you have a support case number? If you don't, can you PM me your e-mail address - the one you used to contact support, so that I could check your issue?

    Just to confirm - the device profile is set correctly, right?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
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  3. #3

    Default

    Hi Dennis,

    The support case number is 20939. Yes, made sure the profile was set properly (WDTV Live if I recall the name of the profile correctly), firewall was completely disabled on the Windows 2003 box that hosts Mezzmo, etc. The media players that I want to use it with (my LG tv and the WDTV) exist on the same physical network as the Windows server (all wired into the netgear switch using ethernet).

    All the logs and whatnot of what's going on should be in the ticket, as well as screenshots of various sections of the Mezzmo config. Let me know if you need anything more from me =)

  4. #4
    Join Date
    Jun 2010
    Posts
    136

    Default

    Maintain your playlist.. See if that fixes it..

  5. #5

    Default

    Wow, nicely done! That fixed it!

    All of that crud I had to go through of sending log files and screenshots and that's all I needed to click on to fix the problem. Now here's the $5 question, why was it working on my LG TV just fine, and why didn't Mezzmo do this for me automatically when I added the video folder to my library?

  6. #6
    Join Date
    Jun 2010
    Posts
    136

    Default

    Quote Originally Posted by suprdave View Post
    Wow, nicely done! That fixed it!

    All of that crud I had to go through of sending log files and screenshots and that's all I needed to click on to fix the problem. Now here's the $5 question, why was it working on my LG TV just fine, and why didn't Mezzmo do this for me automatically when I added the video folder to my library?
    Good Question

    I discovered the bug awhile ago.

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    I don't have an answer at this point, but we'll be looking into this further of course.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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