Mezzmo 2.2.0.0 and SONY BDP BX57 - jumping back during replay

[Paul]

As mentioned in a previous post in this thread, please contact us at support [at] conceiva [dot] com if you are experiencing any problems with your Sony BDP and we will supply a patch.

If user feedback to this patch tells us it is working well, then we will issue a minor update for all Mezzmo users.

[Morgan1112]

The patch that I received from support last night did not fix any of the new issues including this one.

[mottpott]

Hi,

I emailed support, like you asked, referring to this thread and providing my username so they could identify me. They sent me what appears to be the exact same patch file they sent me last time. I installed it and videos still won't play for longer than 5 minutes without either starting over or skipping to the next one.

I've emailed support 4 times (including replies, detailing the problem) but the help emails appear to be written by someone who isn't reading my messages. Example:

Me: "Since the latest update, I can't stream media files on my blu-ray player: when I play a video, it either skips back to the beginning to switches to the next file after a few minutes."

Help Desk: Install this file. Please describe the problem you're having.

Me: I installed the patch and it didn't resolve the issue. I have a Sony Blu-Ray BDP-S470. Every video file I try to play after a few minutes, either skips back to the beginning or skips to the next file.

Help Desk: Here's the same file we sent you last time. It should fix the problem you had rewinding.


I've bought this program less than 2 weeks ago and it's frustrating that literally the first update you provided has rendered it completely useless. I've emailed 4 times, posted on the forum 3 times, described the issue countless times--but still no luck. At this point, I'd rather just have a refund so I can look for a functional program instead.

[Paul]

Sorry for all the troubles you are having with Mezzmo streaming to the Sony BDP. The new set of Sony BDP device profiles in v2.2 are working well for some people but not for others. That means we will have to do some more testing. In the meantime, we will email all users who contacted us and send them the previous set of Sony BDP device profiles from v2.1.13 so that you are able to stream as you did before the recent v2.2 upgrade. Again, sorry for the frustrations.