Random Disconnections During Playback

**MattHawkins** · 03-21-2011, 10:24 AM

Hello,

I'm currently using Mezzmo 2.2 with my Samsung 40C58000. It is installed under Windows 7 64bit. The TV is connected to my router with a network cable. Windows firewall is configured to allow all traffic to the IP address used by my TV.

Mezzmo works great except for the random disconnections. When watching a film it will randomly stop at least once but usually 2 to 3 times during the film for no apparent reason.

I enabled the log but the media server log is 100MB in size so I will need to try and capture an individual occurrence before sending it in.

I'm running the trial version and if I can solve this problem I'll most likely buy it.

Any help or advice would be appreciated.

Matt

**Paul** · 03-21-2011, 10:25 AM

Hello Matt,

Please do send in the logs (zip them up first and they'll be much smaller) and we'll take a look.

**MattHawkins** · 03-28-2011, 08:27 AM

Hi Dennis

I've got a log file. I've emailed it to support email address.

Matt

**canadianclimate** · 03-28-2011, 12:28 PM

Hello

I am trying the latest version of Mezzmo as a trial with the intent to buy, but I am having the random disconnections as well. Randomly during playback between my computer (Windows 7 64bit) and Samsung LN46C750 TV, the screen will go black and the next video in the folder will start playing. It does not seem to happen at any specific point, and it occurs on all the AVI files I have tried. Interestingly enough, I have not experienced the same problem when playing MP3 files.

Any help would be appreciated before my 15 days are up.

Jason

**Aaron407** · 03-28-2011, 12:43 PM

To instill a level of hope, Dennis has worked to fix this exact issue for me and my Sony BDP-S370 bluray player. It was a fix to the media server executable code that is now working well in a patch I'm currently testing. Assuming the fix applies for devices beyond the Sony BDP's, you can probably expect an update with a fix sometime soon. However, I don't want to speak for Conceiva and their release schedule, so maybe contact their support guys for a more official answer.

**Paul** · 03-28-2011, 02:08 PM

It's possible that this particular disconnect is because of transcoding or something else. Please turn on logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then try to play one of the failing AVIs and once it fails stop the server and send the logs to support (at) conceiva (dot) com and we'll take a look.