DTS transcoded on LG TV

[gb7]

Hi,

I have installed the trial version and been doing some testing since yesterday. The main reason I am trying Mezzmo is because of the transcoding capabilities since my TV (LG LV5400) does not support DTS audio.

So far the transcoding works great, the only problem is when I play a transcoded file, I can pause and ff 2x but that's it. I can't skip forth or back, can't ff or rw faster than 2x and if I stop the playback and come back later, I do not get the option to start where I left off like the TV usually asks me, it will always start again from beginning.

So I'm asking if I can have those options when playing a transcoded file?

FYI, here is how I can work around the problem:
- I turn off transcoding for all devices in Mezzmo transcoding settings
- Start playback (will get the unsupported audio message), but can skip and ff as I wish
- Stop playback where I want to resume the movie
- Go back to Mezzmo and uncheck turn off transcoding for all devices
- Start playback again and this time I will get asked if I want to start at previous time

Thank you

[Paul]

Hi,

Does the audio play eventhough it says "unsupported"? If so, perhaps such files need to be added to the device profile, if they're not there already, so that no transcoding takes place. Can you please post FFmpeg information (in Mezzmo right-click on the file and use the "Get FFmpeg Information" command) so that we could test a similar file here?

We do have an updated device profile for the LG TV here, so if you send a message to support (at) conceiva (dot) com we'll send it to you to try.

[gb7]

I am using the LG profile, and it transcodes DTS fine. When I play the file with transcoding off, the audio doesn't work obviously as it is not supported by the TV (I get the unsupported audio). It's just that when I do that, I am able to skip and fast forward in the movie like I want.

The problem is when I play the file with transcoding (even if it has completed the transcode) that I am not able to skip, ff or rw. I get the error 'This function is not available now'. And I can't resume to previous time which means that if I stop a movie halfway and want to watch the rest later, I have to use the 2x ff which will take 30 minutes to get to the point I was. The only way I can avoid this is by using the method I dercribed earlier.

Thanks.

[Paul]

Ok, I'd recommend trying the updated device profile to see if it works better - if it doesn't, we'll start working on a solution.

[gb7]

I think I have the updated device profile? I downloaded trial 2.3.2.0 yesterday and I am using the LG TV profile...

[Paul]

Not unless you've contacted support for it. It's not the one shipped with 2.3.2, it's the one we have in-house for internal testing and inclusion in a future update.