Samsung PN58C7000 not accepting .wtv video files from Mezzmo

[KlausV]

Hi again,
I tried the converted mp4-file from MCEBuddy, and the Samsung TV now gives an error "Not supported Video codec".
I don't think I have a "Media Devices dialog". Not in the Menu-system. Where shall I find it?
I have send a zipped log-file to the email.
Thanks for helping out :-)
By the way, now the TV reboots every time I try to play a wtv-file? Maybe I have touch something in Mezzmo?


Kind Regards,
Klaus

[Paul]

The Media Devices is a button on the toolbar in Mezzmo and it's also available through the Media Server -> Media Devices menu.

I'll get back to you regarding the logs via e-mail.

[KlausV]

The "Samsung D" device profile is selected.

The MCEBuddy sounded like a good idea, but it takes a very long time to convert the files into another format. I takes about 24 hours to convert a 1 hour wtv-file to mp4!

[Paul]

I haven't used MCEBuddy, but that does sound like way too long. If it has various settings, perhaps they are set to very high quality?

[saba123]

Hi,

Thanks for the logs - I'll get back to you via e-mail after we go over them and let you know if we need more or if that's enough.

Hi there - I am having the exact same problem with the playback of wtv files. In fact its even more odd as most are successfully transcoded but odd ones are not and the error on the TV is "unsupported format".

Did you ever get to the bottom of this?

Thanks in advance.

[Paul]

WTV files should be transcoded just fine using the current Mezzmo version (2.4.5), but yes, some will fail because of various issues in FFmpeg. Can you please send a sample of such a file to us (through www.megaupload.com, for example), so that we could test it here? Also, which device profile are you using and device do you have?

[saba123]

Hi Dennis

Thanks for the reply.

I am using a Samsumg PS50C550 and the device profile is Samsung C.

I have put an example FFmeg file below. please let me know if you need anything else.

ffmpeg version N-33781-g35674a2, Copyright (c) 2000-2011 the FFmpeg developers
built on Oct 19 2011 10:31:16 with gcc 4.6.1
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/media/ffmpeg --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/dennis/cc/include --extra-ldflags=-L/home/dennis/cc/lib --pkg-config=pkg-config
libavutil 51. 22. 0 / 51. 22. 0
libavcodec 53. 21. 0 / 53. 21. 0
libavformat 53. 16. 1 / 53. 16. 1
libavdevice 53. 4. 0 / 53. 4. 0
libavfilter 2. 44. 0 / 2. 44. 0
libswscale 2. 1. 0 / 2. 1. 0
[mpeg2video @ 01468780] mpeg_decode_postinit() failure
Last message repeated 7 times
[wtv @ 01518A80] max_analyze_duration 5000000 reached at 5016000
Input #0, wtv, from '\\Mybookworld\public\Recorded TV\River Cottage Veg Every Day_Channel 4_2011_10_16_20_02_14.wtv':
Metadata:
WM/MediaClassPrimaryID: db9830bd-3ab3-4fab-8a371a995f7ff74b
WM/MediaClassSecondaryID: ba7f258a-62f7-47a9-b21f4651c42a000e
Title : River Cottage Veg Every Day
WM/SubTitleDescription: Chef Hugh Fearnley-Whittingstall spends a summer as a vegetarian, sampling a variety of meat-free foodstuffs from around the world. Hugh kicks off his project by gathering green summer vegetables from his River Cottage garden and visiting leading vegetari
genre : Interests;Cookery
WM/OriginalReleaseTime: 0
WM/MediaCredits : ;;;
service_provider: Channel 4
service_name : Channel 4
WM/MediaOriginalChannel: 4
WM/MediaOriginalChannelSubNumber: 0
WM/MediaOriginalBroadcastDateTime: 2011-10-15T23:00:00Z
WM/MediaOriginalRunTime: 37029297094
WM/MediaIsStereo: false
WM/MediaIsRepeat: false
WM/MediaIsLive : false
WM/MediaIsTape : false
WM/MediaIsDelay : false
WM/MediaIsSubtitled: false
WM/MediaIsMovie : false
WM/MediaIsPremiere: false
WM/MediaIsFinale: false
WM/MediaIsSAP : false
WM/MediaIsSport : false
WM/Provider : MediaCenterDefault
WM/VideoClosedCaptioning: false
WM/WMRVEncodeTime: 2011-10-16 19:02:17
WM/WMRVSeriesUID: !GenericSeries!River Cottage Veg Every Day
WM/WMRVServiceID: !Generated!5f1ccd45bd0d4f37a961d11bd106cdac
WM/WMRVProgramID: !MCProgram!34457775
WM/WMRVRequestID: 0
WM/WMRVScheduleItemID: 0
WM/WMRVQuality : 0
WM/WMRVOriginalSoftPrePadding: 420
WM/WMRVOriginalSoftPostPadding: 240
WM/WMRVHardPrePadding: -300
WM/WMRVHardPostPadding: 0
WM/WMRVATSCContent: false
WM/WMRVDTVContent: true
WM/WMRVHDContent: false
Duration : 10072250547
WM/WMRVEndTime : 2011-10-16 19:19:04
WM/WMRVBitrate : 4.930433
WM/WMRVKeepUntil: 0
WM/WMRVActualSoftPrePadding: 296
WM/WMRVActualSoftPostPadding: -2455
WM/WMRVContentProtected: false
WM/WMRVContentProtectedPercent: 0
WM/WMRVExpirationSpan: 9223372036854775807
WM/WMRVInBandRatingSystem: 255
WM/WMRVInBandRatingLevel: 255
WM/WMRVInBandRatingAttributes: 0
WM/WMRVWatched : false
WM/MediaThumbType: 3
WM/MediaThumbWidth: 352
WM/MediaThumbHeight: 288
WM/MediaThumbStride: 1056
WM/MediaThumbRet: 0
WM/MediaThumbRatingSystem: 255
WM/MediaThumbRatingLevel: 255
WM/MediaThumbRatingAttributes: 0
WM/MediaThumbAspectRatioX: 16
WM/MediaThumbAspectRatioY: 9
WM/MediaThumbTimeStamp: 4643415109255236157
Duration: 00:16:47.18, start: 1.463786, bitrate: 4932 kb/s
Stream #0:0[0x2d](eng): Subtitle: dvb_subtitle
Stream #0:1[0x2e](eng): Audio: mp2 (P[0][0][0] / 0x0050), 48000 Hz, 2 channels, s16, 256 kb/s (hearing impaired)
Stream #0:2[0x2f](eng): Audio: mp2 (P[0][0][0] / 0x0050), 48000 Hz, stereo, s16, 192 kb/s
Stream #0:3[0x30]: Video: mpeg2video (Main), yuv420p, 704x576 [SAR 16:11 DAR 16:9], 15000 kb/s, 26.46 fps, 25 tbr, 10000k tbn, 50 tbc
Stream #0:4[0x0]: Attachment: mjpeg
Metadata:
title : TV Thumbnail
At least one output file must be specified


---> DB Level Info: 8, 4
---> Frame rate: 26.46
---> Aspect ratio: 16:9

[Paul]

Thanks for the FFmpeg info. If it fails to transcode or doesn't look right, I'll need to see transcoding logs. Please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then delete transcoded files and try playing it again. Once it fails, stop the server and send in the logs to support. Alternatively, if you can send the video file in, we can test it here.