WTV and Samsung TV : No sound

[happytranscoder]

Hi There,

I am new to Mezzmo but have started to use it to stream all types of media to my Samsung TVs.

I moved over some old dvr-ms files and some wtv files.

Dvr-ms seemed okay but I have issues with no sound on some of my wtv files. Not all only some.

Can you help? Incidentally Mezzmo identifies all my TVs as Samsung C although I recently got a fairly new Samsung LED.

Any help would be appreciated

[Paul]

Hi,

Can you please tell me the specific model of your TV?

Perhaps try a "Samsung D" device profile or a "Samsung BDP" and see if they work better than the "Samsung C" one.

If possible, can you please send one of those WTV files to support (at) conceiva (dot) com (if they're larger than 10 MBs, please upload them to a site like www.megaupload.com), and we'll test it here as well.

Also, if a different profile doesn't work, please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then delete your transcoded files and try playing one of those WTVs again. Once it starts playing (and there's no sound), stop the server and send in the logs.

[happytranscoder]

Hi Dennis

Thank you - tried changing the Samsung devive type to no avail.

Funny thing is it will read me the sound out from time to time as if it is subtitles. In the properties of the media - audio =1 work - audio=2 appears to not. In the Mezzmo preview pain - can I change these properties - XML?

This problem does not happen with all WTV - BBC recordings are okay - channel 5 are not. Could it be that the audio is encoded in different ways?

The files are very big and my Internet is poor poor poor!

Will try and do this.

In the meantime I will also turn on logs as instructed and see where we go from there.

Regards

Mark

[Paul]

Hi Mark,

It's possible then that those files have multiple audio streams. Mezzmo will only pick the first audio stream, so if it's not the main soundtrack, then you could experience what you're seeing. Can you please post FFmpeg information on one of those files (in Mezzmo right-click on the file and use the "Get FFmpeg Information" command) and we'll see.

[happytranscoder]

Hi Dennis

Thank you for your help. Here is a FFmpeg

ffmpeg version N-31788-g0d4ea7b, Copyright (c) 2000-2011 the FFmpeg developers
built on Aug 10 2011 11:16:35 with gcc 4.4.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-mingw32- --enable-static --disable-shared --enable-zlib --disable-ffplay --prefix=/media/windows/ffmpeg --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --pkg-config=pkg-config
libavutil 51. 11. 1 / 51. 11. 1
libavcodec 53. 10. 0 / 53. 10. 0
libavformat 53. 6. 0 / 53. 6. 0
libavdevice 53. 2. 0 / 53. 2. 0
libavfilter 2. 28. 1 / 2. 28. 1
libswscale 2. 0. 0 / 2. 0. 0
libpostproc 51. 2. 0 / 51. 2. 0
[mpeg2video @ 02317320] mpeg_decode_postinit() failure
Last message repeated 22 times
[wtv @ 013e9ae0] max_analyze_duration 5000000 reached at 5016000
Input #0, wtv, from 'C:\Users\Public\Recorded TV\CSI- New York_FIVE_2010_12_11_22_55_00.wtv':
Metadata:
WM/MediaClassPrimaryID: db9830bd-3ab3-4fab-8a371a995f7ff74
WM/MediaClassSecondaryID: ba7f258a-62f7-47a9-b21f4651c42a000
Title : CSI: New York
WM/SubTitleDescription: Comes Around: Evidence and witness statements point to tennis legend John McEnroe (guest starring as himself) as a murder suspect, despite the ace having an alibi. (23/24) [AD,S]
WM/OriginalReleaseTime: 0
WM/MediaCredits : ;;;
service_provider: FIVE
service_name : FIVE
WM/MediaNetworkAffiliation: FIVE
WM/MediaOriginalChannel: 5
WM/MediaOriginalChannelSubNumber: 0
WM/MediaOriginalBroadcastDateTime: 0001-01-01T00:00:00Z
WM/MediaOriginalRunTime: 34780780000
WM/MediaIsStereo: false
WM/MediaIsRepeat: false
WM/MediaIsLive : false
WM/MediaIsTape : false
WM/MediaIsDelay : false
WM/MediaIsSubtitled: false
WM/MediaIsMovie : false
WM/MediaIsPremiere: false
WM/MediaIsFinale: false
WM/MediaIsSAP : false
WM/MediaIsSport : false
WM/Provider : MediaCenterDefault
WM/VideoClosedCaptioning: false
WM/WMRVEncodeTime: 2010-12-11 22:55:01
WM/WMRVSeriesUID: !GenericSeries!CSI: New York
WM/WMRVServiceID: !Generated!d7abacc5e5964633a7bb59a575a06c25
WM/WMRVProgramID: !Loaders!Glid!Programs!9018:8209:8500!718
WM/WMRVRequestID: 0
WM/WMRVScheduleItemID: 0
WM/WMRVQuality : 3
WM/WMRVOriginalSoftPrePadding: 420
WM/WMRVOriginalSoftPostPadding: 180
WM/WMRVHardPrePadding: -300
WM/WMRVHardPostPadding: 0
WM/WMRVATSCContent: false
WM/WMRVDTVContent: true
WM/WMRVHDContent: false
Duration : 34785120000
WM/WMRVEndTime : 2010-12-11 23:53:00
WM/WMRVBitrate : 4.124957
WM/WMRVKeepUntil: -1
WM/WMRVActualSoftPrePadding: 298
WM/WMRVActualSoftPostPadding: 180
WM/WMRVContentProtected: false
WM/WMRVContentProtectedPercent: 0
WM/WMRVExpirationSpan: 9223372036854775807
WM/WMRVInBandRatingSystem: 255
WM/WMRVInBandRatingLevel: 255
WM/WMRVInBandRatingAttributes: 0
WM/WMRVWatched : false
WM/MediaThumbWidth: 352
WM/MediaThumbHeight: 288
WM/MediaThumbStride: 1056
WM/MediaThumbRet: 0
WM/MediaThumbRatingSystem: 255
WM/MediaThumbRatingLevel: 255
WM/MediaThumbRatingAttributes: 0
WM/MediaThumbAspectRatioX: 16
WM/MediaThumbAspectRatioY: 9
WM/MediaThumbTimeStamp: 4646970025862114007
WM/MediaThumbType: 3
Duration: 00:57:59.93, start: 1.853111, bitrate: 4123 kb/s
Stream #0.0[0x30](eng): Subtitle: dvbsub
Stream #0.1[0x32](eng): Audio: mp2, 48000 Hz, stereo, s16, 192 kb/s
Stream #0.2[0x33](eng): Audio: mp2, 48000 Hz, mono, s16, 64 kb/s (hearing impaired)
Stream #0.3[0x34]: Video: mpeg2video (Main), yuv420p, 704x576 [SAR 16:11 DAR 16:9], 15000 kb/s, 29.61 fps, 25 tbr, 10000k tbn, 50 tbc
Stream #0.4[0x0]: Attachment: mjpeg
Metadata:
title : TV Thumbnail
At least one output file must be specified


---> DB Level Info: 8, 4
---> Frame rate: 29.61
---> Aspect ratio: 16:9

[Paul]

Thanks for the file info. Yes, there are two audio streams and perhaps during transcoding the wrong one is picked.

To confirm what's happening, we'd need to see transcoding logs.

Do you have an option to only record the main audio stream?