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Thread: SHAPRP BD-HP25S will not play MKV (File cannot be played)

  1. #1
    Join Date
    Oct 2011
    Posts
    4

    Default SHAPRP BD-HP25S will not play MKV (File cannot be played)

    I am trying to stream mkv files to my Sharp 3D Blu-ray BD-HP25S

    I can see the server without to many problems and i can browse to the files but it will not play the mkv's

    I get the error "File cannot play"

    It will allow me to play Avi files ok

    The other thing I have notice is that my mkv seem to have *.mkv.mkv on the end

    MKV files do work if i use the USB port on the Player

  2. #2
    Join Date
    Oct 2011
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    4

    Default

    Quick Update

    I have tried two 720p MKV and they seem to play ok

    My previous two test files were 1080p With DTS Sound and 1 1080p without dts sound

  3. #3
    Join Date
    Nov 2007
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    Melbourne, Australia
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    11,648

    Default

    The device profile specifies that it should support DTS audio, but perhaps the bitrate of those files is too high. Can you please right-click on them in Mezzmo and post the output of the "Get FFmpeg Information" command here and I'll check.

    Also, please confirm that you are using the "Sharp BDP" device profile.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  4. #4
    Join Date
    Oct 2011
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    Default

    Hi

    yes i am using the sharp BDP profile

    The information you requested is below

    ffmpeg version N-33093-gb4483a5, Copyright (c) 2000-2011 the FFmpeg developers
    built on Sep 29 2011 14:54:32 with gcc 4.4.2
    Input #0, matroska,webm, from 'C:\Video\Streaming\Independence.Day.1996.1080p.Bl uRay.DTS.x264-hV.mkv':
    Duration: 02:24:47.68, start: 0.000000, bitrate: 12512 kb/s
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1920x816, SAR 1:1 DAR 40:17, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), s16, 1536 kb/s (default)
    Stream #0:2(eng): Subtitle: text
    At least one output file must be specified


    ---> DB Level Info: 41, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 40:17


    ffmpeg version N-33093-gb4483a5, Copyright (c) 2000-2011 the FFmpeg developers
    built on Sep 29 2011 14:54:32 with gcc 4.4.2

    Seems stream 0 codec frame rate differs from container frame rate: 47.95 (500000/10427) -> 23.98 (24000/1001)
    Input #0, matroska,webm, from 'C:\Video\Streaming\Black Hawk Down 1080p BDRip[ x264 - dts - mkv ] (oan).mkv':
    Duration: 02:24:19.65, start: 0.000000, bitrate: 5402 kb/s
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1920x1080, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Metadata:
    title : Black Hawk Down..
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), s16, 1536 kb/s (default)
    Metadata:
    title : Enjoy..
    At least one output file must be specified


    ---> DB Level Info: 40, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 16:9

  5. #5
    Join Date
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    Melbourne, Australia
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    Default

    Can you please update to v2.4.5 and see if that works better? If it doesn't, please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then try playing one of those failing files and once it fails, stop the server and send in the logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6
    Join Date
    Oct 2011
    Posts
    4

    Default SHAPRP BD-HP25S will not play MKV (File cannot be played)

    The update to the latest release did not work

    I have attached the log file

    Regards

    Craig
    Attached Files Attached Files

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    11,648

    Default

    Craig,

    Thanks for the logs, but it appears you didn't stop the server before zipping the logs, thus they are cut-off. They don't actually show you browsing to an MKV file and trying to play it. Can you please re-do the logs and send them in to support (don't post them here) and we'll sort this out.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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