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Thread: Samsung D keeps getting disconnects from Mezzmo

  1. #1
    Join Date
    Jun 2011
    Posts
    40

    Default Samsung D keeps getting disconnects from Mezzmo

    Just got a new SSD and had to reinstall - but I doubt that's it......I can get 30 seconds into a movie and then the disconnect....Logs are attached.
    Attached Files Attached Files

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Are you on a wired or wireless network? Mezzmo streams the file natively, so it's not a transcoding issue.

    Can you see the movie (e.g. does it start to play)?

    Also, you're using a "Samsung C" device profile - is that what you used before, or did you use "Samsung D" before?

    If you try playing it again, does it stop at the same spot?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jan 2012
    Posts
    1

    Default

    I had a similar issue (early disconnect) that I could address by checking the "Turn off transcoding for all connected devices" checkbox in the Transcoding Settings page. It looks like Mezzmo was trying to transcode videos that did not need to be transcoded (which does not explain why it crashed...but still...). I was using the correct profile for my TV: "Samsung D".

    Now, with transcoding turned off, I still get "random disconnects", sometimes after 2 minutes, sometimes after 2 hours. This is very annoying. When it happens, I have to turn my TV off and then back on for it to see Mezzmo again...I will enable logging and send it to support.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for reporting this. We'll check out your logs when you send them in.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jan 2012
    Posts
    3

    Default

    Just to say that I'm having the same disconnect problem. Win7/32 to Samsung BD5500 via homeplug. All was fine before updating to 2.5. Tried unistall and re-install of previous version but the problem remained. Then re-up to 2.5 and again the disconnect. I have no log files to upload at the moment.

  6. #6
    Join Date
    Jan 2012
    Posts
    3

    Default

    Despite all the fiddling I can think of doing, random (?) disconnects are still happening. Attached is log file for latest: would be grateful for feed back and, ideally, a solution!
    Phil
    Attached Files Attached Files

  7. #7
    Join Date
    Dec 2011
    Posts
    3

    Default

    i to get random disconnects using 'D' profile on a samsung d5700 blu ray
    i use wireless n300 router. wired is not a option for me
    will dump the log next time it happens

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for the log - anyone experiencing those random disconnects, please open a support ticket, so that we could send out a patch when it's available.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9

    Default SAMSUNG UE32D5520R also suffering random disconnects

    SAMSUNG UE32D5520R connected by a hard wire network to an ACER home server running windows home server. I am suffering random dissconnects. Then after a minute or so the TV shows a panel bottom right that mezzmo is reconnected. I have disabled transcoding. How do I get a log file?

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    To enable logging please see this thread: http://forum.conceiva.com/showthread...nostic-logging

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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