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Thread: 1080p Movie not sending surround sound to TV, Movie shuts off after 10 mins

  1. #1

    Default 1080p Movie not sending surround sound to TV, Movie shuts off after 10 mins

    Hello,

    I am new to Mezzmo. I like the software a lot. It's the best DLNA server I have found to date. It seems to play movies 720p movies just fine and sends the surround sound to the TV which is then sent to my HTR via optical cable.

    When I play 1080p .mkv files, They play smooth for a short while, but then begin to stutter. Also the surround sound is not making it to my receiver. My receiver is defaulting to Dolby Pro Logic II instead of processing the surround. This tells me that the surround signal is not making it to the receiver for one reason or another. I am including a log file which exhibits smooth play, but missing surround sound. The movie plays for about 5-10mins then just shuts off and starts all over again. Below is the video file info from "Media Info".

    <Begin Media info File>

    General
    Complete name : X:\Avatar(2009)(1080p).mkv
    Format : Matroska
    Format version : Version 1
    File size : 10.9 GiB
    Duration : 2h 41mn
    Overall bit rate : 9 674 Kbps
    Writing application : x264.exe
    Writing library : mkv2rls v1.2 (date: 2010 febr 17)

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 2h 41mn
    Bit rate : 8 171 Kbps
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate : 23.976 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.164
    Stream size : 9.00 GiB (82%)
    Writing library : x264 core 93 r1542 5b86182
    Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / wpredb=1 / wpredp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=2pass / mbtree=1 / bitrate=8171 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
    Language : English

    Audio
    ID : 2
    Format : DTS
    Format/Info : Digital Theater Systems
    Codec ID : A_DTS
    Duration : 2h 41mn
    Bit rate mode : Constant
    Bit rate : 1 510 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 KHz
    Bit depth : 24 bits
    Compression mode : Lossy
    Stream size : 1.71 GiB (16%)
    Title : English DTS 1509kbps
    Language : English

    Text #1
    ID : 3
    Format : UTF-8
    Codec ID : S_TEXT/UTF8
    Codec ID/Info : UTF-8 Plain Text
    Title : English
    Language : English

    Text #2
    ID : 4
    Format : UTF-8
    Codec ID : S_TEXT/UTF8
    Codec ID/Info : UTF-8 Plain Text
    Title : English
    Language : English

    Menu
    00:00:00.000 : en:00:00:00.000
    00:06:17.961 : en:00:06:17.961
    00:07:53.598 : en:00:07:53.598
    00:12:04.891 : en:00:12:04.891
    00:14:00.465 : en:00:14:00.465
    00:20:00.574 : en:00:20:00.574
    00:24:00.230 : en:00:24:00.230
    00:26:53.278 : en:00:26:53.278
    00:31:41.900 : en:00:31:41.900
    00:33:33.428 : en:00:33:33.428
    00:35:43.850 : en:00:35:43.850
    00:43:31.859 : en:00:43:31.859
    00:49:23.627 : en:00:49:23.627
    00:54:29.975 : en:00:54:29.975
    00:59:56.051 : en:00:59:56.051
    01:05:10.198 : en:01:05:10.198
    01:11:36.417 : en:01:11:36.417
    01:15:11.006 : en:01:15:11.006
    01:20:29.116 : en:01:20:29.116
    01:24:41.910 : en:01:24:41.910
    01:36:04.801 : en:01:36:04.801
    01:37:55.786 : en:01:37:55.786
    01:44:33.100 : en:01:44:33.100
    01:48:15.489 : en:01:48:15.489
    01:53:53.868 : en:01:53:53.868
    01:55:32.884 : en:01:55:32.884
    01:58:38.820 : en:01:58:38.820
    02:02:05.568 : en:02:02:05.568
    02:05:33.859 : en:02:05:33.859
    02:10:01.835 : en:02:10:01.835
    02:16:07.284 : en:02:16:07.284
    02:19:50.841 : en:02:19:50.841
    02:25:50.325 : en:02:25:50.325
    02:31:14.065 : en:02:31:14.065
    02:35:05.296 : en:02:35:05.296

    <End of Media Info file>

    I'm also attaching the log from when I played the movie from the beginning.

    If you can figure out why the surround isn't working or why the movie just stopped and started over, this would be helpful.

    If you need more info from me please advise.

    Connection from Media Server PC to TV is 1gb over Cat6 cable.
    My CPU is at 50% when playing the move.
    4gb RAM Ram is at 50% as well.
    I'm using the Sharp Aquos Profile.
    The Connection type is set to 1gb ethernet cable
    How do I gather ffmpeg info?
    Attached Files Attached Files
    Last edited by NetMasterFlex; 12-23-2011 at 04:55 PM.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hello,

    I'd need to see both logs (transcoding as well) to understand what's going on better. Please delete the transcoded file, the try playing it again and send both logs to support.

    Also, we're about to release Mezzmo 2.5, which has many improvements and device profile fixes (as well as transcoding fixes), I'd recommend you to update to that version once its out and to try again. Perhaps it'll fix transcoding and playback.

    If it doesn't, please open a support ticket and we'll sort it out.

    To get FFmpeg information just right-click on the file in Mezzmo and use the "Get FFmpeg Information" command.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    MezzmoMediaServer.zip2011-12-23-11-52-43-Mezzmo.zipMezzmoMediaServer.zip2011-12-23-11-52-43-Mezzmo.zipOk,

    Attached are all log files from playing the movie again. The movie didn't stop this time, but the playback was very choppy and the surround sound still didn't pass through as ac3 or DTS. My HTR just defaulted to Dolby Pro Logic which means the HTR wasn't receiving the surround signal to process.

    Again. This file works when plugged in directly to my TV via the usb cable. Also any 720p content plays fine with full surround sound.

    Please let me know if you need anything else. I also look forward to the updated version. Hopefully some work has been done with the Sharp Aquos profile.

    Below is the ffmpeg info for the file I'm testing with:

    ffmpeg version N-35966-g1d0ae92, Copyright (c) 2000-2011 the FFmpeg developers
    built on Dec 19 2011 13:06:47 with gcc 4.6.2
    configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-runtime-cpudetect --enable-avisynth --enable-bzlib --enable-frei0r --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libfreetype --enable-libgsm --enable-libmp3lame --enable-libopenjpeg --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libxavs --enable-libxvid --enable-zlib
    libavutil 51. 32. 0 / 51. 32. 0
    libavcodec 53. 46. 1 / 53. 46. 1
    libavformat 53. 27. 0 / 53. 27. 0
    libavdevice 53. 4. 0 / 53. 4. 0
    libavfilter 2. 53. 0 / 2. 53. 0
    libswscale 2. 1. 0 / 2. 1. 0
    libpostproc 51. 2. 0 / 51. 2. 0
    Input #0, matroska,webm, from 'M:\MOVIES\PROCESSED 4\Avatar (2009)(1080p)\Avatar(2009)(1080p).mkv':
    Duration: 02:41:41.65, start: 0.000000, bitrate: 9674 kb/s
    Chapter #0.0: start 0.000000, end 377.961000
    Metadata:
    title : 00:00:00.000
    Chapter #0.1: start 377.961000, end 473.598000
    Metadata:
    title : 00:06:17.961
    Chapter #0.2: start 473.598000, end 724.891000
    Metadata:
    title : 00:07:53.598
    Chapter #0.3: start 724.891000, end 840.465000
    Metadata:
    title : 00:12:04.891
    Chapter #0.4: start 840.465000, end 1200.574000
    Metadata:
    title : 00:14:00.465
    Chapter #0.5: start 1200.574000, end 1440.230000
    Metadata:
    title : 00:20:00.574
    Chapter #0.6: start 1440.230000, end 1613.278000
    Metadata:
    title : 00:24:00.230
    Chapter #0.7: start 1613.278000, end 1901.900000
    Metadata:
    title : 00:26:53.278
    Chapter #0.8: start 1901.900000, end 2013.428000
    Metadata:
    title : 00:31:41.900
    Chapter #0.9: start 2013.428000, end 2143.850000
    Metadata:
    title : 00:33:33.428
    Chapter #0.10: start 2143.850000, end 2611.859000
    Metadata:
    title : 00:35:43.850
    Chapter #0.11: start 2611.859000, end 2963.627000
    Metadata:
    title : 00:43:31.859
    Chapter #0.12: start 2963.627000, end 3269.975000
    Metadata:
    title : 00:49:23.627
    Chapter #0.13: start 3269.975000, end 3596.051000
    Metadata:
    title : 00:54:29.975
    Chapter #0.14: start 3596.051000, end 3910.198000
    Metadata:
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    Chapter #0.15: start 3910.198000, end 4296.417000
    Metadata:
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    Chapter #0.16: start 4296.417000, end 4511.006000
    Metadata:
    title : 01:11:36.417
    Chapter #0.17: start 4511.006000, end 4829.116000
    Metadata:
    title : 01:15:11.006
    Chapter #0.18: start 4829.116000, end 5081.910000
    Metadata:
    title : 01:20:29.116
    Chapter #0.19: start 5081.910000, end 5764.801000
    Metadata:
    title : 01:24:41.910
    Chapter #0.20: start 5764.801000, end 5875.786000
    Metadata:
    title : 01:36:04.801
    Chapter #0.21: start 5875.786000, end 6273.100000
    Metadata:
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    Chapter #0.22: start 6273.100000, end 6495.489000
    Metadata:
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    Chapter #0.23: start 6495.489000, end 6833.868000
    Metadata:
    title : 01:48:15.489
    Chapter #0.24: start 6833.868000, end 6932.884000
    Metadata:
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    Chapter #0.25: start 6932.884000, end 7118.820000
    Metadata:
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    Chapter #0.26: start 7118.820000, end 7325.568000
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    Chapter #0.27: start 7325.568000, end 7533.859000
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    Metadata:
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    Chapter #0.30: start 8167.284000, end 8390.841000
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    Chapter #0.31: start 8390.841000, end 8750.325000
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    Metadata:
    title : 02:31:14.065
    Chapter #0.34: start 9305.296000, end 9701.651000
    Metadata:
    title : 02:35:05.296
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1920x1080, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), s16, 1536 kb/s (default)
    Metadata:
    title : English DTS 1509kbps
    Stream #0:2(eng): Subtitle: text (forced)
    Metadata:
    title : English
    Stream #0:3(eng): Subtitle: text
    Metadata:
    title : English
    At least one output file must be specified


    ---> DB Level Info: 41, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 16:9

    Also noticed that the movie stops after 5-10 mins of play if I under "Transcode Settings", I have "Complete partially transcoded Audio/Video files in background" unchecked.

    If checked, along with "Use low pri", then the movie just stutters and no surround. Hope this helps.


    Thanks

    NMF
    Last edited by NetMasterFlex; 12-24-2011 at 05:30 AM.

  4. #4

    Default

    Any one from Conceiva have a chance to look into this?

    NMF

  5. #5

    Unhappy Any Update?

    Has anyone had a chance to look at this problem? Will these issues with passing surround sound be fixed in the upcoming version? Are there any Sharp Aquos Specific fixes coming to the next version? I ordered an hdmi cable and digital optical cable to connect my PC direct. I can't watch movies at least 1080p movies without having stutter and no surround. I will keep updating as you provide what I hope are improvements to your software. Please advise.

    NMF

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The new version will be released shortly, and there have been several improvements to the Sharp Aquos device profile.

    Have you tried the Sharp Aquos 2011 device profile? To change the device profile, go to Media Devices and edit your Sharp Aquos TV device. Delete your transcoded files using the Transcoding Settings dialog. Restart your Mezzmo server and try again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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