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Thread: Conceiva no longer offering support for Mezzmo

  1. #1
    Join Date
    Dec 2011
    Posts
    2

    Default Conceiva no longer offering support for Mezzmo

    Why has Conceiva apparently stopped supporting Mezzmo?

    I have logged four tickets over the past two months yet not had any reply to them. This apparent apathy has prompted me to to seek out other similar SW, they are not the only game in town.

  2. #2

    Default

    Quote Originally Posted by firex726 View Post
    Why has Conceiva apparently stopped supporting Mezzmo?

    I have logged four tickets over the past two months yet not had any reply to them. This apparent apathy has prompted me to to seek out other similar SW, they are not the only game in town.
    I can't comment on your experience but I have found Conceiva support to be surprisingly responsive and helpful

  3. #3
    Join Date
    Jan 2011
    Location
    Saskatoon, SK, Canada
    Posts
    106

    Default

    Quote Originally Posted by macgd016 View Post
    I can't comment on your experience but I have found Conceiva support to be surprisingly responsive and helpful
    I agree. This definitely sounds like the exception rather than the rule. I've had instances where I had correspondence virtually in real-time with Dennis to work through issues, even without support tickets. Hopefully they'll check in to give you a hand, they're generally very good at responding.

  4. #4
    Join Date
    Dec 2011
    Posts
    2

    Default

    Yea, they were helpful previously, thus why this sudden silence is so bothersome.

  5. #5
    Join Date
    Mar 2011
    Posts
    417

    Default

    Amazon and Conceiva have had the best customer support that I've ever received. Sounds like the end user maybe doing something incorrectly.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    We reply to every forum post or customer support request typically within 24 hours. My guess is that your emails are not getting to us for some reason or our replies are not getting to you (check your spam settings). Lets try this - submit a support request from our web site (www.conceiva.com/support). Then, send me a PM with your email address and I will look it up in our support system to see if it arrived.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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