Where did my pre-transcoded file go?

**bsantelli** · 01-09-2012, 02:37 PM

So I pre-transcoded a file and it completed successfully. But when I go to the transcoding tab on the file properties, it doesn't show any transcoded files, BUT yet if I press the pre-transcode button and try to per-transcode it, it says it is already transcoded (since I have the option to transcode only if the file hasn't been pre-transcoded yet checked).

So it appears the file has been transcoded, BUT it doesn't show up in the transcoding tab of the file properties.

Brian

**Paul** · 01-09-2012, 02:53 PM

Brian,

Can you please send your Mezzmo.db and MezzmoTranscode.db files to support? Also, please say which file you've pre-transcoded in the support e-mail.

**bsantelli** · 01-10-2012, 02:33 AM

Dennis - I have the files ready to send - but the .db files are 156mb zipped and it is too large for me to email. Do you have a ftp site I can upload it to? in the mean time, I sent the screen prints.

**68vette** · 01-10-2012, 03:47 AM

I'm also seeing the exact same thing happening. I was getting some of my files pre-transcoded. After complete I checked the transcode tab and there was the indication of what profile it had been transcoded for. Then I checked a day or so later and the information had disappeared, even though the transcoded file did exist.
This makes it difficult to know if the file has been done or not.
Peter

**bsantelli** · 01-10-2012, 04:21 AM

yeah, I didn't mention it but yes, after initial pre-transcoded, I too saw it in the transcoding tab but now disappeared. unlike the person in another thread however, I have NOT done a maintain library function. Unfortunately, I have no way to confirm if the transcoded file actually exists since I have way too many in that folder, HOWEVER, I suspect it doesn't because when I tried to play that file, it wouldn't allow pause, etc which it only allows when the file is 100% transcoded. So to me it appears that the transcoded file actually went away on disk and in the transcoding pane (for some unknown reason), but the library (or something within mezzmo) still thinks it is there and therefore you can't pre-transcode it again.

**Paul** · 01-10-2012, 10:01 AM

Regarding large files - please upload anything larger than 10MBs to a site like www.megaupload.com and send the download link to support. We'll investigate what's going on.

**bsantelli** · 01-10-2012, 02:40 PM

Thanks Dennis - as mentioned in my email, I have uploaded and provided you with the link. I am thinking/hoping that with my specific screen prints and the .db files, you and your staff will be able to figure this out.
BTW - I have previously reported that I did not perform a library maintenance after I pre-transcoded, BUT actually I am not 100% sure of that now - and the more I think about it and try to re-trace my steps I am thinking I did indeed do a library maintenance after I pre-transcoded my files.

**Paul** · 01-10-2012, 02:51 PM

Ok, thanks for the files. I'll get back to you via e-mail after going through them.

**68vette** · 01-11-2012, 12:14 AM

I verified last night that my transcoded files are still there and all plays fine, but when you check the transcoding tab for the individual file it doesn't show any files present. This indication seems to disappear sometime after the file has been fully transcoded. I haven't done a library maintenance action.

Peter

**kencfii** · 01-11-2012, 06:55 AM

Just curious,
How large are the trans coded files in relation to the original?

I am worried about HD space if I trans code a good portion of my video.

Thanks