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Thread: Mezzmo crashes with Microsoft Visual C++ Runtime Error

  1. #1

    Default Mezzmo crashes with Microsoft Visual C++ Runtime Error

    Mezzmo crashes intermittently with the following error:-

    Microsoft Visual C++ Runtime Error: Program C:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe This application has requested the Runtime to terminate in an unusual way.

    Win7 x64
    Mezzmo 2.5.0.0

    Any assistance would be appreciate.

  2. #2
    Join Date
    Nov 2007
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    Melbourne, Australia
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    11,616

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    Do you get any error information, such as memory addresses or anything else in that message? If you do, can you please tell me what it says or paste a screenshot of the error? Is there any option to get debugging information or anything like that?

    Also, have you noticed if the crash occurs after you do some particular operation (e.g. maintenance, or closing down Mezzmo) or does it just happen randomly?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    1. No - there is no additional information with the error. However, the Windows Event Log shows the following:-
    Faulting application name: Mezzmo.exe, version: 2.5.0.0, time stamp: 0x4f0531dd
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x04c00025
    Faulting process id: 0x1acc
    Faulting application start time: 0x01ccdc8935a88945
    Faulting application path: C:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
    Faulting module path: unknown
    Report Id: 4b166b17-489a-11e1-a603-005056c00008
    2. There is no option to display debugging information directly from the on-screen error.
    3. The error occurs randomly - even while nothing is being streamed.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Thank you - that should be enough for us to pinpoint and fix the problem.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Apr 2012
    Posts
    1

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    Quote Originally Posted by Dennis View Post
    Thank you - that should be enough for us to pinpoint and fix the problem.
    Has this been solved? I get the same issue Mezzmo just crashes when creating library for the first time. Afterwords it just keeps crashing on startup.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    This issue has been fixed and it will be included in Mezzmo v2.6 that will be released later this week.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    Mezzmo v2.6 has been released today. Please upgrade to this new version and let us know if C++ Runtime Error still occurs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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