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Thread: Connection To The Server Failed

  1. #1
    Join Date
    Feb 2012
    Posts
    2

    Default Connection To The Server Failed

    I have and Intel I5 with 4Gb RAM on Win 7 64-bit.
    I trialed the free version of Mezzmo and it worked great.
    I have now paid for and registered the full version 2.5.0.0.
    I am connecting in exactly the same manner using cat-6 Ethernet cable thru my 24 port Gigabit switch.
    I choose media server on my Panasonic Viera TH-L42U30A and in the list, I can see Mezzmo.
    The Mezzmo name is there but the icon is just a black box.
    With the free version the icon was the two green arrows.
    When I choose Mezzmo, it says "reading" for around 10 seconds and then comes up with the message "connection to the server failed".
    I have uninstalled and reinstalled the software without success.
    My Media Server is running and I can see my Panasonic in the Device List.
    All IP addresses are correct.
    My TV can still use Windows Media Player to access files on the same computer.
    What have I done differently, apart from pay for the full version???

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    It's hard to say, but it should just work of course. Please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then turn your TV off and on and try to connect to Mezzmo again. Once that fails, stop the server and send the logs to support and we'll sort it out.

    Please also check that you only have one Mezzmo installed on the system (and one server running).

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Feb 2012
    Posts
    2

    Default

    I have already sent the logs via email. Please check under Incident number 23129.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Sorry, we didn't receive any logs - that ticket number doesn't include logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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