Update to 2.5.0 successful?

[c3max]

I have installed 2.4.5 trial and am trying to update to 2.5.0. The installer runs and finishes with a message saying "The InstallShield Wizard has updated %P to version %VS." but when I start Mezzmo it is still 2.4.5. I have tried uninstalling 2.4.5 and the InstallShield completes successfully too but nothing gets uninstalled. I have tried updating and uninstalling a few times rebooting after each attempt, but nothing works. I am running W7 64-bit.

Please help.

-C

[Paul]

That looks like some sort of an error in InstallShield - the string should contain proper information.

Are you running the uninstaller/installer as admin or a limited user?

[c3max]

I am always running as admin. Is there a manual uninstall process that I can try?

-C

[Paul]

Well, it's possible to try a manual uninstall - it would require unregistering the server, deleting Mezzmo files and cleaning the registry. I can give you steps on what needs to be done, if you're interested. Alternatively, there are uninstallers (such as Revo Uninstaller) that may help in this as well and are easier to use. Perhaps give that a try and see if that works.

[c3max]

The Revo Uninstaller worked. I now have successfully installed Mezzmo 2.5.0.

Thanks,
-C